Payment Collections Specialist
Ultimate Staffing, Irvine, CA, United States
Ultimate Staffing is hiring a Payment Collections Specialist to work onsite, in Irvine.
Pay:
$22/hour to start with opportunity to earn $25/ hour after probationary period
Schedule:
Mon-Fri, 9am- 6pm + one Saturday/month (with flex hours during the week)
Call Volume:
150-200 outbound calls/day using a dialer system
Focus:
Contacting students 61+ days delinquent to offer payment plans
What You'll Do:
Make high-volume outbound calls to resolve past-due accounts
Offer payment plans and negotiate settlements
Perform skip tracing using tools like People.com
Track activity and meet monthly KPI metrics
Assist with reporting and data collection
Train new team members as needed
What We're Looking For:
6 months- 1 + years of experience
Experience in skip tracing, entry level sales, or entry level collections
Ability to type 60 WPM
Knowledge of collection rules and regulations including HEOA regulations, Regulation Z, Truth in Lending Disclosures could be helpful
Comfortable working with performance metrics
Proficient in MS Office, especially Excel
Assertive, resilient, and goal-oriented
Quick learner-on the phones by Day 4 after one-on-one training
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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Pay:
$22/hour to start with opportunity to earn $25/ hour after probationary period
Schedule:
Mon-Fri, 9am- 6pm + one Saturday/month (with flex hours during the week)
Call Volume:
150-200 outbound calls/day using a dialer system
Focus:
Contacting students 61+ days delinquent to offer payment plans
What You'll Do:
Make high-volume outbound calls to resolve past-due accounts
Offer payment plans and negotiate settlements
Perform skip tracing using tools like People.com
Track activity and meet monthly KPI metrics
Assist with reporting and data collection
Train new team members as needed
What We're Looking For:
6 months- 1 + years of experience
Experience in skip tracing, entry level sales, or entry level collections
Ability to type 60 WPM
Knowledge of collection rules and regulations including HEOA regulations, Regulation Z, Truth in Lending Disclosures could be helpful
Comfortable working with performance metrics
Proficient in MS Office, especially Excel
Assertive, resilient, and goal-oriented
Quick learner-on the phones by Day 4 after one-on-one training
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
#J-18808-Ljbffr