Director of Housekeeping
Fairmont Hotels & Resorts, New Orleans, LA, United States
Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square‑foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description The Director of Housekeeping is responsible for the overall cleanliness, detailing, servicing, resources, care and maintenance of all guest rooms, and public areas within the hotel. Managing the largest team at the property you must be able to demonstrate exceptional leadership skills.
Responsibilities
Deliver and maintain core standards of cleanliness and appearance of all rooms
Provide necessary resources; functional tools & equipment to get the job done including linen
Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas including valet services
Search for industry trends, and implement enhancements to product and service
Effective recruitment, selection & development of your team
Ensure high colleague morale through recognition, effective everyday communications, including performance management
Complete new hire and annual performance evaluations
Effective scheduling, vacation planning and department productivity results to budget
Prepare department operational budget
Plan, cost and execute capital expenditures
Effective purchasing program allowing for operating supplies and expenses within budget
Track and address all guest comments and concerns
Develop/update job descriptions and standard operating procedures for all shifts and positions
Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
Monitor/revise as needed, departmental health & safety tools
Enhance and monitor departmental environmental initiatives and recycling programs
Effective communications and follow up with the Engineering department in related guest room and public area care
Maintain positive working relationships with all departments and colleagues
Effective and timely interaction with all Hotel departments
Develop positive working relationship with outside vendors
Coordinate and schedule outside contractors
Creates a positive contributor to the leadership team of the hotel
Qualifications
Minimum 2 years' previous management experience in housekeeping operations
University degree / high school diploma or equivalent work experience
Knowledge of computerized property management systems preferred
Proficiency in MS Office, including Outlook, Word, and Excel
Superior leadership and coaching skills with a proven track record of developing and motivating career minded Housekeeping professionals
Strong guest service orientation and training skills background required
Excellent written and verbal communication skills required
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Excellent interpersonal skills
Must be able to lift heavy objects
Additional Information All your information will be kept confidential according to EEO guidelines.
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Hotel Overview Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square‑foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description The Director of Housekeeping is responsible for the overall cleanliness, detailing, servicing, resources, care and maintenance of all guest rooms, and public areas within the hotel. Managing the largest team at the property you must be able to demonstrate exceptional leadership skills.
Responsibilities
Deliver and maintain core standards of cleanliness and appearance of all rooms
Provide necessary resources; functional tools & equipment to get the job done including linen
Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas including valet services
Search for industry trends, and implement enhancements to product and service
Effective recruitment, selection & development of your team
Ensure high colleague morale through recognition, effective everyday communications, including performance management
Complete new hire and annual performance evaluations
Effective scheduling, vacation planning and department productivity results to budget
Prepare department operational budget
Plan, cost and execute capital expenditures
Effective purchasing program allowing for operating supplies and expenses within budget
Track and address all guest comments and concerns
Develop/update job descriptions and standard operating procedures for all shifts and positions
Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
Monitor/revise as needed, departmental health & safety tools
Enhance and monitor departmental environmental initiatives and recycling programs
Effective communications and follow up with the Engineering department in related guest room and public area care
Maintain positive working relationships with all departments and colleagues
Effective and timely interaction with all Hotel departments
Develop positive working relationship with outside vendors
Coordinate and schedule outside contractors
Creates a positive contributor to the leadership team of the hotel
Qualifications
Minimum 2 years' previous management experience in housekeeping operations
University degree / high school diploma or equivalent work experience
Knowledge of computerized property management systems preferred
Proficiency in MS Office, including Outlook, Word, and Excel
Superior leadership and coaching skills with a proven track record of developing and motivating career minded Housekeeping professionals
Strong guest service orientation and training skills background required
Excellent written and verbal communication skills required
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Excellent interpersonal skills
Must be able to lift heavy objects
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr