Renewal Account Manager
CloudFlare, Austin, TX, United States
Location
Austin, TX About the Department
The Sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Renewals Account Managers partner with the wider Sales Org to ensure our customers are set up for success with their contract terms. The team consists of Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations who all work together to help our customers adopt Cloudflare and create reliable and secure Internet experiences for all. What you’ll do
As a Renewal Account Manager, you will be responsible for owning and maximizing renewal value of a book of business of existing customers. You will do this by building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders. You will bring a strong business acumen and technical understanding that will help you to articulate business value and make compelling recommendations to customers. You will be highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes. Additional responsibilities will include: Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast Customer engagement from onboarding through the entire customer lifecycle Negotiate and execute renewal contracts in accordance with customer objectives Able to prioritize effectively to handle multiple deals at the same time Analyze data and leverage tools to identify selling opportunities and business value Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings Develop and maintain long-term relationships with stakeholders in your account portfolio. Travel up to 25% Examples of desirable skills, knowledge and experience
Minimum of 3 years of experience in Inside or Field sales 2+ years relative industry experience Expertise in SaaS retention and sales process Excellent knowledge of value driven sales Excellent problem solving skills with the ability to creatively achieve resolutions Demonstrated ability to handle multiple tasks in an efficient and professional manner Strong Communication skills both written and verbal and the ability to present to multiple different personas Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes Bachelor’s Degree or equivalent experience is preferred What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job
This page is text-only content and does not require special formatting. Please complete the fields as indicated on the form. First Name * Last Name * Email * Phone Country Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? * Do you now or will you in the future require immigration sponsorship to work at Cloudflare? * Please review and acknowledge Cloudflare’s Candidate Privacy Policy (cloudflare.com/candidate-privacy-notice/). * For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Cloudflare’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation or who would be entitled to compensation if not for military retired pay. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
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Austin, TX About the Department
The Sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. Renewals Account Managers partner with the wider Sales Org to ensure our customers are set up for success with their contract terms. The team consists of Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations who all work together to help our customers adopt Cloudflare and create reliable and secure Internet experiences for all. What you’ll do
As a Renewal Account Manager, you will be responsible for owning and maximizing renewal value of a book of business of existing customers. You will do this by building and leveraging customer relationships, channel relationships, and capturing and articulating ROI to senior customer stakeholders. You will bring a strong business acumen and technical understanding that will help you to articulate business value and make compelling recommendations to customers. You will be highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes. Additional responsibilities will include: Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast Customer engagement from onboarding through the entire customer lifecycle Negotiate and execute renewal contracts in accordance with customer objectives Able to prioritize effectively to handle multiple deals at the same time Analyze data and leverage tools to identify selling opportunities and business value Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings Develop and maintain long-term relationships with stakeholders in your account portfolio. Travel up to 25% Examples of desirable skills, knowledge and experience
Minimum of 3 years of experience in Inside or Field sales 2+ years relative industry experience Expertise in SaaS retention and sales process Excellent knowledge of value driven sales Excellent problem solving skills with the ability to creatively achieve resolutions Demonstrated ability to handle multiple tasks in an efficient and professional manner Strong Communication skills both written and verbal and the ability to present to multiple different personas Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes Bachelor’s Degree or equivalent experience is preferred What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job
This page is text-only content and does not require special formatting. Please complete the fields as indicated on the form. First Name * Last Name * Email * Phone Country Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? * Do you now or will you in the future require immigration sponsorship to work at Cloudflare? * Please review and acknowledge Cloudflare’s Candidate Privacy Policy (cloudflare.com/candidate-privacy-notice/). * For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Cloudflare’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation or who would be entitled to compensation if not for military retired pay. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Public burden statement: This survey should take about 5 minutes to complete.
#J-18808-Ljbffr