Director of Housekeeping
Omni Hotels & Resorts, Washington, NH, United States
Omni Mount Washington Resort & Spa
As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award‑winning alpine and Nordic skiing at Bretton Woods – the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross‑designed golf course, nature‑inspired spa and year‑round canopy tour add to our wide variety of world‑class activities, adventure and wellness offerings, attracting guests from around the globe all year long.
Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serving our associates and nurturing their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.
Overview Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the Housekeeping and Laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As the heart of the house, the housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place, and supports a positive work environment for all associates.
Responsibilities
Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
Resolve difficult or unusual problems arising with guests, while maintaining good guest relationships and demonstrating outstanding hospitality through corrective action taken.
Ensure a smooth, efficient, and economic operation in the Housekeeping department. Specify and purchase supplies, and record all data pertaining to the Housekeeping department.
Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintenance CARE program throughout the hotel.
Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
Effectively coach and counsel associates and managers as needed and complete performance evaluations.
Maintain open and clear communication with all departments and guests to ensure consistent service.
Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
Close coordination and communication with other internal departments.
Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
Oversee staff scheduling, Kronos and payroll cost controls.
Maintain Housekeeping turnover to an acceptable level.
Directly control the issuance and retrieval of associate uniforms.
Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
Directly control the key control program for all Housekeeping associates.
Monitor all guest requests to ensure they are met within the prescribed time limits.
Inspect and tour all public areas several times daily.
Inspect all VIP rooms daily.
Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
Develop master cleaning schedules and administer accordingly.
Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
Ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
Champion the All In Omni culture.
Qualifications
Minimum 5 years Housekeeping supervisory experience in hospitality is required.
Previous experience in a luxury hotel environment required.
2 years minimum of Director-level housekeeping leadership experience required.
Must have the ability to lead, motivate and develop others.
Ability to communicate (verbal and written) in English.
Ability and willingness to stand for an entire shift.
Ability and willingness to bend, stretch, reach, and push moderate to heavy weight.
Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO is the Law Poster is available using the following link.
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
#J-18808-Ljbffr
Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serving our associates and nurturing their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.
Overview Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the Housekeeping and Laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As the heart of the house, the housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place, and supports a positive work environment for all associates.
Responsibilities
Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
Resolve difficult or unusual problems arising with guests, while maintaining good guest relationships and demonstrating outstanding hospitality through corrective action taken.
Ensure a smooth, efficient, and economic operation in the Housekeeping department. Specify and purchase supplies, and record all data pertaining to the Housekeeping department.
Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintenance CARE program throughout the hotel.
Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
Effectively coach and counsel associates and managers as needed and complete performance evaluations.
Maintain open and clear communication with all departments and guests to ensure consistent service.
Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
Close coordination and communication with other internal departments.
Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
Oversee staff scheduling, Kronos and payroll cost controls.
Maintain Housekeeping turnover to an acceptable level.
Directly control the issuance and retrieval of associate uniforms.
Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
Directly control the key control program for all Housekeeping associates.
Monitor all guest requests to ensure they are met within the prescribed time limits.
Inspect and tour all public areas several times daily.
Inspect all VIP rooms daily.
Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
Develop master cleaning schedules and administer accordingly.
Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
Ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
Champion the All In Omni culture.
Qualifications
Minimum 5 years Housekeeping supervisory experience in hospitality is required.
Previous experience in a luxury hotel environment required.
2 years minimum of Director-level housekeeping leadership experience required.
Must have the ability to lead, motivate and develop others.
Ability to communicate (verbal and written) in English.
Ability and willingness to stand for an entire shift.
Ability and willingness to bend, stretch, reach, and push moderate to heavy weight.
Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO is the Law Poster is available using the following link.
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
#J-18808-Ljbffr