Associate, Commercial Loan Servicing Operations (Agency Syndications)
Capital One, Richmond, VA, United States
**Primary Role Functions Include**:***** Manage an agent syndicated portfolio of active credit facilities as the Loan Operations Servicer for a variety of the Commercial Corporate Banking line of business* Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations* Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’s* Manage and maintain effective oversight across
multiple workflow tools including Gmail, Slack, Salesforce, Customer Hotline* Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution and risk management* Partner with respective business units and other internal teams to align needs and provide operational support* Perform & drive team account management, exception reporting, cash breaks analysis and reconciliations within established SLA’s* Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS)* Engage and contribute in virtual and in person forums with business partners, peers, senior leadership and direct team on a regular basis* Communicate directly with customers & participants for all loan related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephone* Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement and inclusivity* A secure home office environment that is free from background noise and distractions* A reliable private internet connection that is not supplied via cellular data or hotspot
+ A private network that is password protected where you have ownership or line of sight to every device on the network
+ Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
+ Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
+ ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
+ To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page* Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met**Work from Home Living Requirements**:******Basic Qualifications**:***** High School Diploma, GED or equivalent certification* At least 1 year of experience in Commercial Loan Closing or
Commercial Loan Servicing* At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)**Preferred Qualifications**:***** Bachelor’s Degree or military experience* 2+ years of systems experience in ACBS* 2+ years of systems experience in Salesforce* 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)* 2+ years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience* 2+ years of experience in Commercial Banking OperationsCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr
multiple workflow tools including Gmail, Slack, Salesforce, Customer Hotline* Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution and risk management* Partner with respective business units and other internal teams to align needs and provide operational support* Perform & drive team account management, exception reporting, cash breaks analysis and reconciliations within established SLA’s* Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS)* Engage and contribute in virtual and in person forums with business partners, peers, senior leadership and direct team on a regular basis* Communicate directly with customers & participants for all loan related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephone* Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement and inclusivity* A secure home office environment that is free from background noise and distractions* A reliable private internet connection that is not supplied via cellular data or hotspot
+ A private network that is password protected where you have ownership or line of sight to every device on the network
+ Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
+ Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
+ ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
+ To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page* Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met**Work from Home Living Requirements**:******Basic Qualifications**:***** High School Diploma, GED or equivalent certification* At least 1 year of experience in Commercial Loan Closing or
Commercial Loan Servicing* At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)**Preferred Qualifications**:***** Bachelor’s Degree or military experience* 2+ years of systems experience in ACBS* 2+ years of systems experience in Salesforce* 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)* 2+ years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience* 2+ years of experience in Commercial Banking OperationsCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr