Segment Marketing Manager, Vice President
JPMorgan Chase & Co., Columbus, OH, United States
Act as the voice of the customer for our customer segments. Translate customer’s habits, wants and needs into winning positioning, product launches, and test and learn agendas that improve customer experience and hit OKRs.
As a Vice President Segment Marketing Manager in Consumer Bank, you will drive roadmap development, product messaging, and retention levers based on business objectives and customer insights. You will work to ensure customer needs drive decisions and that every interactionis accountable to outcomes that move the business.
Job responsibilities
Own the end-to-end customer journey and set journey-stage KPIs aligned to business OKRs. Define the segment strategy, target customer definition, jobs to be done, and messaging architecture. Translate segment insights into product marketing opportunities and influence roadmap prioritization. Lead go-to-market for new products and features, including positioning, narrative, and launch plans. Orchestrate channel strategies across owned, paid, and earned; set hypotheses, budgets, and success metrics. Act as a change agent, driving product and marketing transformation and innovation Drive a cross-functional team delivering marketing across the customer journey – from awareness and consideration through ongoing engagement and retention. Required qualifications, capabilities and skills:
Is an effective storyteller prepared to share the development of strategies and results with team and executive stakeholders 7 or more years of marketing experience with expertise in strategy roles Constantlypushes boundariesof “whatcould be”to driveinnovation Alwaysfocuses onthe bigpicture, consideringimpacts outsidetheir giveninitiatives Isa fantasticpartner, trulyfocused onrelationship buildingand leadingthrough strongcollaboration Ishighly curiousand neversettles forgood enough Isdata drivenand analytical,while alsobeing abig-picture,strategic thinker Isfocused onhow marketingdrives quantifiablebusiness results Isvigorous andthorough intheir managementof details Lovestesting,learning,andtakingcalculatedrisks 4 year degree in Marketing, Advertising, Communications, Digital/Technology or Business Management Preferred qualifications, capabilities and skills:
Experience telling stories through both verbal and written communication Excels atthinkingholisticallyand managingmultipleinitiativessimultaneouslywithin tightdeadlines Strong analytical,problemsolving andplanningskills Proven abilitytotake initiative,influenceothers, andachieveresults Skilled andcomfortableat workingina highlymatrixedorganization Comfortablewith continuouslychangingpriorities Excellent writtenandverbal presentationskills Highly proficientinMicrosoft ExcelandPowerPoint
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Own the end-to-end customer journey and set journey-stage KPIs aligned to business OKRs. Define the segment strategy, target customer definition, jobs to be done, and messaging architecture. Translate segment insights into product marketing opportunities and influence roadmap prioritization. Lead go-to-market for new products and features, including positioning, narrative, and launch plans. Orchestrate channel strategies across owned, paid, and earned; set hypotheses, budgets, and success metrics. Act as a change agent, driving product and marketing transformation and innovation Drive a cross-functional team delivering marketing across the customer journey – from awareness and consideration through ongoing engagement and retention. Required qualifications, capabilities and skills:
Is an effective storyteller prepared to share the development of strategies and results with team and executive stakeholders 7 or more years of marketing experience with expertise in strategy roles Constantlypushes boundariesof “whatcould be”to driveinnovation Alwaysfocuses onthe bigpicture, consideringimpacts outsidetheir giveninitiatives Isa fantasticpartner, trulyfocused onrelationship buildingand leadingthrough strongcollaboration Ishighly curiousand neversettles forgood enough Isdata drivenand analytical,while alsobeing abig-picture,strategic thinker Isfocused onhow marketingdrives quantifiablebusiness results Isvigorous andthorough intheir managementof details Lovestesting,learning,andtakingcalculatedrisks 4 year degree in Marketing, Advertising, Communications, Digital/Technology or Business Management Preferred qualifications, capabilities and skills:
Experience telling stories through both verbal and written communication Excels atthinkingholisticallyand managingmultipleinitiativessimultaneouslywithin tightdeadlines Strong analytical,problemsolving andplanningskills Proven abilitytotake initiative,influenceothers, andachieveresults Skilled andcomfortableat workingina highlymatrixedorganization Comfortablewith continuouslychangingpriorities Excellent writtenandverbal presentationskills Highly proficientinMicrosoft ExcelandPowerPoint
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