Citizen Relations is hiring: Operations Specialist, Public Relations in New York

Operations Specialist, Public Relations Citizen is a global PR agency built to unleash the potential of ambitious brands. Integrated teams across PR, creative & strategy, insights & intelligence, digital, and experiential marketing give the curiosity, confidence, and courage to stay ahead of trends, make bold moves, and maximize measurable success. With 10 offices across North America and Europe, Citizen’s client roster includes P&G, Dole Packaged Foods, Duracell, Simon Malls, and Valvoline. The agency’s disruptive campaigns have been awarded across the world from shows such as The Clios, Webbys, The One Show, LIAs, PRWeek Global and the Cannes International Festival of Creativity. In 2023 Citizen was named PRovoke Media’s Consumer PR Agency of the Year and Best Mid‑Size Agency to Work For, in addition to PR Agency of the Year (Gold) from Strategy Magazine, Best Places to Work for PRWeek and Inc. Magazine’s "Best in Business". In 2024 Citizen was named Campaign’s Global PR Agency of the Year (Bronze). This isn’t just a job; it’s an opportunity to grow, connect, and belong in a vibrant environment. Beyond global opportunities, personal time, and unforgettable team‑bonding, we prioritize professional development and are committed to unleashing the potential for our talent across all offices. If you lead with curiosity and are eager to make a lasting impact for the world’s biggest brands, you can find out more about us here: https://www.citizenrelations.com/about About The Role Citizen Relations is hiring an Operations Specialist to support our Public Relations team across Citizen US. This is a hands‑on, mid‑level role that combines administrative support with operational ownership and independent judgment. The Operations Specialist partners closely with PR colleagues and collaborates with cross‑functional teams to support planning, reporting, and day‑to‑day operational effectiveness. This role is well suited for someone who takes initiative, manages work proactively, has exceptional attention to detail, and serves as a trusted operational partner to teams and leadership. Responsibilities Manage the opening and closing of jobs in collaboration with PR and Finance teams, ensuring accuracy and compliance with internal processes Prepare, maintain, and analyze utilization, capacity, and operational reports to support planning and decision‑making Support planning and forecasting activities by ensuring data accuracy, consistency, and timely updates Partner with Finance and Billing teams to support financial tracking, including out‑of‑pocket (OOP) expenses, monthly billing coordination, invoice processing, and purchase order creation Generate and manage supplier documentation, and collect, maintain, and analyze data related to new and existing suppliers, including influencer and vendor agreements in coordination with internal stakeholders Provide executive administrative and scheduling support, including calendar coordination, meeting preparation, and expense and time submissions Coordinate meetings related to reporting, workflows, operational reviews, and cross‑functional collaboration Manage professional correspondence, including client‑facing communication primarily via email, as well as internal meetings and calls Support office coordination and operational needs across Citizen US Maintain organized, accurate filing, documentation, and data storage systems Identify, recommend, and help roll out opportunities to improve processes and workflows in partnership with cross‑functional teams Support evolving administrative and operational needs across the business, including cross‑functional initiatives, as needed Skills & Experience 3+ years of experience in operations, administrative, finance, or account support within a professional services, agency, or fast‑paced environment Experience supporting financial and operational processes, such as billing coordination, expense tracking, invoicing, purchase orders, or related workflows Comfort working with data, reports, and tracking tools, including utilization, capacity, or financial trackers Strong working knowledge of Excel and/or Google Sheets, with the ability to maintain accurate data and spot inconsistencies Experience coordinating across teams (e.g., PR, Finance, HR, Operations) and managing multiple priorities simultaneously Strong written communication skills, including professional and client‑facing correspondence High level of organization, attention to detail, and follow‑through Ability to work independently, exercise sound judgment, and manage work with minimal supervision Discretion and professionalism when handling sensitive or confidential information Transparency matters to us. For this role, you can expect a salary between $65,000‑70,000 annually depending on experience. Joining Citizen Relations, you are part of the Plus Company. This network of entrepreneurial agencies is designed to collaborate, not compete. It empowers every agency – and every individual – to bring their own unique capabilities together to make magic happen. You will be empowered to take risks, dream big, develop your skills and grow in your career with the full support of the network and all it has to offer. We thank all applicants. However, only those selected for an interview will be contacted. Citizen is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. Citizen Relations is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know. #J-18808-Ljbffr