Madello is hiring: Senior UX Designer in Sauk Trail Beach

Bruxelles, Belgium | Posted on 03/04/2026 A major financial services organization is looking for a Senior UX Designer specializing in conversational experiences to join a digital innovation team responsible for enhancing customer interactions through an AI-powered digital assistant. The role focuses on improving conversational journeys and designing intuitive dialogue flows that help customers interact more effectively with digital services. Requirements Design and optimize conversational experiences for a digital assistant platform. Translate complex business processes into simple and intuitive conversation flows. Collaborate with designers, developers, analysts, and business stakeholders to deliver seamless digital experiences. Conduct usability testing and user research to refine conversation design. Analyze interaction data and user feedback to improve conversational performance. Maintain consistency in tone‑of‑voice, design patterns, and interaction standards. Support experimentation through A/B testing and iterative improvements. Required Skills & Expertise Must Have Minimum 5 years of experience in UX Design, Conversational UX, or UX Writing. Strong experience designing chatbot or conversational assistant interactions. Excellent Dutch language proficiency. Experience with user research, usability testing, and interaction analysis. Ability to translate complex workflows into clear and intuitive user journeys. Should Have / Nice to Have Knowledge of conversational AI, NLP, or chatbot technologies. Experience with UX design tools such as Figma, Miro, or similar prototyping platforms. Experience working within Agile product teams. Exposure to digital platforms or customer‑facing applications. Soft Skills Strong analytical and problem‑solving abilities. Customer‑focused mindset with attention to usability and clarity. Collaborative team player capable of working in multidisciplinary environments. Creative thinker with strong communication and storytelling abilities. Ability to work independently and proactively in fast‑moving product teams. #J-18808-Ljbffr