Business Analyst, TDS Global Asset Servicing
TD Bank, Lake Mary, FL, United States
Business Analyst
Preferred Qualifications: As a Business Analyst within the TD Securities Global Asset Servicing team, you will manage a portfolio of initiatives focused on improving efficiency and strengthening controls. The role requires an in depth understanding of business processes across Corporate Actions, Tax and Payments processing where you'll assess current state and share insights and recommendations to achieve straight-through processing while developing preventative and detective controls and utilize sound risk management practices to mitigate errors often associated with manual processes. Responsibilities Drive strategic initiatives across Global Asset Servicing including corporate actions, tax and payment processing. Design and implement workflow to ensure efficient handling and sound risk management practices. Ensure business practices are aligned with departmental procedures. Interact and communicate with key stakeholders to uplift manual processes across Coordinate with IT on any system and/or workflow enhancements needed to ensure efficient processing and effective controls. Partner with technology and/or project teams to perform user acceptance testing (UAT) for any system enhancements or workflow configuration changes prior to production release. Develop KPI's and management level reporting to define and measure service quality and provide transparency. Develop monitoring to supervise team activities, ensure timely processing, service level adherence and adoption of best practices. Deliver training and foster employee development to meet performance goals and achieve operational excellence. Required qualifications, capabilities and skills Ability to quickly gain broad knowledge of TD Securities and TD Global Markets organizational structure. Fundamental understanding of business analysis practices and basic project management disciplines. Task-oriented focus with a pragmatic, flexible approach to setting and achieving goals. Self-motivated, curious, and pro-active. Able to multi-task independently in a fast-paced environment. Willingness to learn quickly and adapt as required. Solid attention to detail with a commitment to accuracy and excellence. Ability to work across time zones in a multicultural setting. Excellent communication skills, verbal and written. Proficiency in MS Word, Excel, PowerPoint, and Visio standard Office suite. Knowledge of Business Intelligence tools, data analysis and reporting. Depth & Scope: Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity Expert knowledge of the business and operational functions supported Leads teams with multiple points of internal and external contact including direct contact with Customers Work focus time horizon is generally medium to long-term with moderate to high focus on strategic planning Requires expert process management knowledge and the risk profile for team processes supported Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers Education & Experience: Undergraduate degree/ college diploma preferred and/or 6+ years relevant experience and 4+ years of people management experience Advanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives. Knowledge of current and emerging trends in the industry and market Knowledge of risk management environment, standards and regulations Strong knowledge of process management to drive efficiency Ability to contribute to strategic direction of the function and provide advice to senior leadership Skill in managing budgets and resource allocation Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives Skill in talent development and performance management Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills Skill in negotiation and partnership Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo Skill in leadership, mentoring, coaching and performance management Ability to exercise sound judgement in making decisions Ability to communicate effectively in both oral and written form with partners at all levels including senior management Ability to work collaboratively and build relationships across teams and functions Skill in organization and time management Ability to analyze, organize and prioritize work while meeting multiple deadlines Ability to work successfully as a member of a team and independently Ability to process and handle confidential information with discretion Customer Accountabilities: Leads respective group within a business unit in delivering operational support to the assigned areas Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience Secondary escalation point for significant risks/exceptions Monitors service and control standards against overall business/department objectives Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement Negotiates and help to resolve complex and/or escalated issues Builds a client-centric, collaborative and innovative culture Shareholder Accountabilities: Proactively identifies key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements Conducts root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile Contributes to the development of the business plan, operationalize the plan and deliver on assigned service or functionality Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed Provides expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented Applies knowledge of end-to-end processes and regulatory requirements to drive achievement of department standards for productivity and efficiency, implement process improvement initiatives and execute on change, supporting adherence, tracking and realizing benefits Mitigates risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc. Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity Conceptualizes/defines change framework and contribute to strategy discussions; act as a key change agent for a defined area Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management); ensure unit operates in compliance with applicable internal and external requirements Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments Assesses performance based on team and function analytics Employee/Team Accountabilities: Provides both leadership and guidance in managing the overall team Coaches and trains to develop team capability and ensure requests and infrastructure issues are handled according to established service standards Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business
Preferred Qualifications: As a Business Analyst within the TD Securities Global Asset Servicing team, you will manage a portfolio of initiatives focused on improving efficiency and strengthening controls. The role requires an in depth understanding of business processes across Corporate Actions, Tax and Payments processing where you'll assess current state and share insights and recommendations to achieve straight-through processing while developing preventative and detective controls and utilize sound risk management practices to mitigate errors often associated with manual processes. Responsibilities Drive strategic initiatives across Global Asset Servicing including corporate actions, tax and payment processing. Design and implement workflow to ensure efficient handling and sound risk management practices. Ensure business practices are aligned with departmental procedures. Interact and communicate with key stakeholders to uplift manual processes across Coordinate with IT on any system and/or workflow enhancements needed to ensure efficient processing and effective controls. Partner with technology and/or project teams to perform user acceptance testing (UAT) for any system enhancements or workflow configuration changes prior to production release. Develop KPI's and management level reporting to define and measure service quality and provide transparency. Develop monitoring to supervise team activities, ensure timely processing, service level adherence and adoption of best practices. Deliver training and foster employee development to meet performance goals and achieve operational excellence. Required qualifications, capabilities and skills Ability to quickly gain broad knowledge of TD Securities and TD Global Markets organizational structure. Fundamental understanding of business analysis practices and basic project management disciplines. Task-oriented focus with a pragmatic, flexible approach to setting and achieving goals. Self-motivated, curious, and pro-active. Able to multi-task independently in a fast-paced environment. Willingness to learn quickly and adapt as required. Solid attention to detail with a commitment to accuracy and excellence. Ability to work across time zones in a multicultural setting. Excellent communication skills, verbal and written. Proficiency in MS Word, Excel, PowerPoint, and Visio standard Office suite. Knowledge of Business Intelligence tools, data analysis and reporting. Depth & Scope: Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity Expert knowledge of the business and operational functions supported Leads teams with multiple points of internal and external contact including direct contact with Customers Work focus time horizon is generally medium to long-term with moderate to high focus on strategic planning Requires expert process management knowledge and the risk profile for team processes supported Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers Education & Experience: Undergraduate degree/ college diploma preferred and/or 6+ years relevant experience and 4+ years of people management experience Advanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives. Knowledge of current and emerging trends in the industry and market Knowledge of risk management environment, standards and regulations Strong knowledge of process management to drive efficiency Ability to contribute to strategic direction of the function and provide advice to senior leadership Skill in managing budgets and resource allocation Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives Skill in talent development and performance management Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills Skill in negotiation and partnership Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo Skill in leadership, mentoring, coaching and performance management Ability to exercise sound judgement in making decisions Ability to communicate effectively in both oral and written form with partners at all levels including senior management Ability to work collaboratively and build relationships across teams and functions Skill in organization and time management Ability to analyze, organize and prioritize work while meeting multiple deadlines Ability to work successfully as a member of a team and independently Ability to process and handle confidential information with discretion Customer Accountabilities: Leads respective group within a business unit in delivering operational support to the assigned areas Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience Secondary escalation point for significant risks/exceptions Monitors service and control standards against overall business/department objectives Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement Negotiates and help to resolve complex and/or escalated issues Builds a client-centric, collaborative and innovative culture Shareholder Accountabilities: Proactively identifies key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements Conducts root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile Contributes to the development of the business plan, operationalize the plan and deliver on assigned service or functionality Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed Provides expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented Applies knowledge of end-to-end processes and regulatory requirements to drive achievement of department standards for productivity and efficiency, implement process improvement initiatives and execute on change, supporting adherence, tracking and realizing benefits Mitigates risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc. Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity Conceptualizes/defines change framework and contribute to strategy discussions; act as a key change agent for a defined area Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management); ensure unit operates in compliance with applicable internal and external requirements Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments Assesses performance based on team and function analytics Employee/Team Accountabilities: Provides both leadership and guidance in managing the overall team Coaches and trains to develop team capability and ensure requests and infrastructure issues are handled according to established service standards Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business