Hospitality Services Rep
Brown University Health, Providence, RI, United States
Overview
SUMMARY: Under the general supervision of the Patient Service Manager, selects and modifies menus to conform to adult and geriatric patient diet orders as prescribed by physician and the Brown University Health Diet Manual. Provides meal assistance to all patients on a daily basis including meal-by-meal selection, assembly and service as well as retrieval. Accurately serves food and beverages to patients in accordance with the patient’s diet prescription. Brown University Health employees are expected to model the organization’s values of Compassion, Accountability, Respect, and Excellence and demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.
Responsibilities
Assists patients to make appropriate daily menu selections.
May telephone or visit new admissions to ascertain patient dietary preferences and obtain new menu preferences as the patient’s prescribed diet changes throughout the day.
Prepares, assembles and delivers patient meal trays.
Verbally communicates patient concerns with the clinical dietitian (e.g., education needs, inadequate meal consumption).
Processes daily menu labels, diet changes, transfers, discharges and new admissions.
Prepares daily meal census form.
Maintains adequate supplies of menus, forms and supplies to support function.
Answers telephones and relays messages accurately.
Assists with other clerical duties in Nutrition Office as needed.
Inventories and stocks the pantries on the nursing units with patient food.
Maintains quality assurance, safety, environmental and infection control in accordance with established Academic Medical Center and department policies, procedures and objectives.
Performs other related duties as required.
Performs all essential functions with respect for and in consideration of the age, physical condition and cultural needs of patients, staff or visitors.
Minimum Qualifications
Basic Knowledge:
High school diploma or equivalent.
Verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject; ability to speak clearly and politely to patients, associates and managers when conveying information, using correct grammar and avoiding slang; tailor information to the receiver’s needs.
Experience
One (1) year related experience preferred, or successful completion of Hostess Training Program and Exams.
Work Environment and Physical Requirements Acute healthcare hospital environment. Hazards are minimized or nullified by adherence to safety procedures and use of protective clothing and equipment. Working conditions are generally good, with exposure to a typical patient care environment when visiting patients and meeting with other healthcare personnel. Sits, stands, and walks throughout the day.
Independent Action Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of department policies and procedures may be required.
Supervisory Responsibility None.
Pay Range:
$17.00-$25.82
EEO Statement Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location Location:
The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906
Work Type Work Type:
S-S
Work Shift Work Shift:
Evening
Daily Hours Daily Hours:
4 hours
Driving Required Driving Required:
No
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Responsibilities
Assists patients to make appropriate daily menu selections.
May telephone or visit new admissions to ascertain patient dietary preferences and obtain new menu preferences as the patient’s prescribed diet changes throughout the day.
Prepares, assembles and delivers patient meal trays.
Verbally communicates patient concerns with the clinical dietitian (e.g., education needs, inadequate meal consumption).
Processes daily menu labels, diet changes, transfers, discharges and new admissions.
Prepares daily meal census form.
Maintains adequate supplies of menus, forms and supplies to support function.
Answers telephones and relays messages accurately.
Assists with other clerical duties in Nutrition Office as needed.
Inventories and stocks the pantries on the nursing units with patient food.
Maintains quality assurance, safety, environmental and infection control in accordance with established Academic Medical Center and department policies, procedures and objectives.
Performs other related duties as required.
Performs all essential functions with respect for and in consideration of the age, physical condition and cultural needs of patients, staff or visitors.
Minimum Qualifications
Basic Knowledge:
High school diploma or equivalent.
Verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject; ability to speak clearly and politely to patients, associates and managers when conveying information, using correct grammar and avoiding slang; tailor information to the receiver’s needs.
Experience
One (1) year related experience preferred, or successful completion of Hostess Training Program and Exams.
Work Environment and Physical Requirements Acute healthcare hospital environment. Hazards are minimized or nullified by adherence to safety procedures and use of protective clothing and equipment. Working conditions are generally good, with exposure to a typical patient care environment when visiting patients and meeting with other healthcare personnel. Sits, stands, and walks throughout the day.
Independent Action Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of department policies and procedures may be required.
Supervisory Responsibility None.
Pay Range:
$17.00-$25.82
EEO Statement Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Location Location:
The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906
Work Type Work Type:
S-S
Work Shift Work Shift:
Evening
Daily Hours Daily Hours:
4 hours
Driving Required Driving Required:
No
#J-18808-Ljbffr