Sales Implementation Manager
Performance Health, Chicago, IL, United States
Performance Health is seeking a Sales Implementation Manager to join our team. The Sales Implementation Manager is a blend of analyst and project management skills. This role is responsible for supporting large, complex customer implementations from pre-sale through post-launch success. The role plays a critical part in managing large RFIs and bids, onboarding significant customer wins, and ensuring an excellent end-to-end customer experience.
This position serves as a primary point of accountability for implementation execution, customer readiness, launch coordination, and ongoing success management, particularly for large strategic accounts supported by National Accounts. A significant portion of the role focuses on score carding, customer success metrics, and quarterly business reviews, providing insights and visibility to sales leadership.
Responsibilities
Assist in the project management of large RFIs and bids, coordinating inputs across sales and cross-functional partners
Partner with Sales to translate customer requirements into actionable implementation and onboarding plans
Ensure feasibility, accuracy, and operational readiness prior to contract close
Customer Onboarding & Implementation
Manage the onboarding process for large customer wins, serving as the lead implementation owner
Lead all pre-launch efforts with Sales and cross-functional partners to ensure a successful go-live and strong customer experience
Act as the primary customer-facing point of contact throughout onboarding and launch
Launch Readiness & Execution
Work directly with customers to determine inventory needs by location and partner with Demand Planning and Operations to support an efficient rollout
Coordinate system and operational setup, including:
Customer web logins and ordering permissions
Order rules and controls
Formulary creation
Order templates and ordering workflows
Manage go-live activities, ensuring all operational, system, and customer requirements are met
Post-Go-Live & Customer Success
Lead the go-live process, including postmortems to capture learnings and improvement opportunities
Conduct weekly customer touchpoints post-launch to ensure adoption, issue resolution, and customer satisfaction
Serve as a key driver of ongoing customer success for strategic accounts
Business Reviews & Performance Analytics
Lead Quarterly Business Reviews (QBRs) with key accounts in partnership with Sales
Own and manage customer scorecard activities, including:
Defining success metrics
Tracking performance against expectations
Reporting results on a quarterly basis to Sales leadership
Analyze customer data and implementation outcomes to identify trends, risks, and opportunities for improvement
Performs other duties as assigned
Job Qualifications
Bachelor’s degree in business or related field
2–4 years of experience in implementation, onboarding, project management, customer success, or business analysis
Experience managing complex, cross-functional projects in a customer-facing role
Strong analytical skills with the ability to interpret data and translate insights into action
Experience supporting sales-driven initiatives, RFIs, and large customer implementations
Strong project management and organizational skills
Excellent written and verbal communication skills
Ability to manage multiple stakeholders and competing priorities
High level of comfort working directly with customers
Strong proficiency in Microsoft Office, particularly Excel (pivot tables, VLOOKUPs) and PowerPoint
Experience with CRM and implementation tools (e.g., Salesforce, project management platforms)
Self-starter with a proactive, solution-oriented mindset
Our benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
This is a full-time position with a base salary range of $70,000 - $80,000 and the opportunity to earn bonus, plus benefits.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.
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Assist in the project management of large RFIs and bids, coordinating inputs across sales and cross-functional partners
Partner with Sales to translate customer requirements into actionable implementation and onboarding plans
Ensure feasibility, accuracy, and operational readiness prior to contract close
Customer Onboarding & Implementation
Manage the onboarding process for large customer wins, serving as the lead implementation owner
Lead all pre-launch efforts with Sales and cross-functional partners to ensure a successful go-live and strong customer experience
Act as the primary customer-facing point of contact throughout onboarding and launch
Launch Readiness & Execution
Work directly with customers to determine inventory needs by location and partner with Demand Planning and Operations to support an efficient rollout
Coordinate system and operational setup, including:
Customer web logins and ordering permissions
Order rules and controls
Formulary creation
Order templates and ordering workflows
Manage go-live activities, ensuring all operational, system, and customer requirements are met
Post-Go-Live & Customer Success
Lead the go-live process, including postmortems to capture learnings and improvement opportunities
Conduct weekly customer touchpoints post-launch to ensure adoption, issue resolution, and customer satisfaction
Serve as a key driver of ongoing customer success for strategic accounts
Business Reviews & Performance Analytics
Lead Quarterly Business Reviews (QBRs) with key accounts in partnership with Sales
Own and manage customer scorecard activities, including:
Defining success metrics
Tracking performance against expectations
Reporting results on a quarterly basis to Sales leadership
Analyze customer data and implementation outcomes to identify trends, risks, and opportunities for improvement
Performs other duties as assigned
Job Qualifications
Bachelor’s degree in business or related field
2–4 years of experience in implementation, onboarding, project management, customer success, or business analysis
Experience managing complex, cross-functional projects in a customer-facing role
Strong analytical skills with the ability to interpret data and translate insights into action
Experience supporting sales-driven initiatives, RFIs, and large customer implementations
Strong project management and organizational skills
Excellent written and verbal communication skills
Ability to manage multiple stakeholders and competing priorities
High level of comfort working directly with customers
Strong proficiency in Microsoft Office, particularly Excel (pivot tables, VLOOKUPs) and PowerPoint
Experience with CRM and implementation tools (e.g., Salesforce, project management platforms)
Self-starter with a proactive, solution-oriented mindset
Our benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
This is a full-time position with a base salary range of $70,000 - $80,000 and the opportunity to earn bonus, plus benefits.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.
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