Personal Banking Representative
FirstBank, Wheat Ridge, CO, United States
Overview
WR - 44th & Wadsworth, 4350 Wadsworth Blvd, Wheat Ridge, CO 80033, USA
Founded in 1963, FirstBank is Colorado's largest locally owned holding company with growth focused on serving customers in Colorado and Arizona. FirstBank values diversity, equity, and inclusion and strives for belonging, inclusivity, and equitable employee experiences. We offer opportunities across the company, including Personal Banker, Call Center, Technology, and Lending. This opportunity provides a chance to join a team with a strong culture and growth potential.
A Brief Overview
A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. The Representative cross-sells bank products and balances a cash drawer. The role focuses on developing and maintaining account relationships through quality customer service and product knowledge.
What you will do
Assist customers with a wide range of inquiries and requests
Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer
Open new accounts and provide product/service information
Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
Process transactions accurately and adhere to all compliance requirements
Review daily reports and perform maintenance on accounts
Recognize and develop opportunities for cross-selling FirstBank products and services
Sell bank products and meet company sales goals
Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
Perform other duties and projects as assigned by the market or region
Understand and comply with all provisions of the Safety in the Workplace policy
Hours may vary from 35-40 hours per week
Entry-level job with little or no prior relevant work experience in the function
Preferred Requirements
Cash handling and customer-service experience
Knowledge, Skills, and Abilities
Good customer-service skills and the ability to work well with others
Basic math and problem-solving skills
Comfortable in a sales environment
Detail-oriented with the ability to multi-task and change directions quickly
Working Conditions and Physical Requirements
Frequently remains stationary throughout a typical business day
Frequently operates a computer and other office machinery
Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of various heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in-person and on the phone
Must be able to exchange accurate information
FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days may vary by business unit, role, and business need.
Salary Range
$20.00 Per Hour
Statement of Benefits FirstBank offers a suite of benefits that support employees’ professional, financial, physical, emotional and spiritual well-being. Benefits include Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D.
This Job may be eligible for the:
New Accounts Cross-Sell Queue Incentive Plan
EOE/Affirmative Action FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should report concerns to Human Resources.
Colorado Job Application Fairness Act
Under Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. If you wish to redact such information, please do so prior to submitting the documentation.
This job opportunity is not closed at this time.
This opportunity has been extended to 3/16/2026
Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.
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Founded in 1963, FirstBank is Colorado's largest locally owned holding company with growth focused on serving customers in Colorado and Arizona. FirstBank values diversity, equity, and inclusion and strives for belonging, inclusivity, and equitable employee experiences. We offer opportunities across the company, including Personal Banker, Call Center, Technology, and Lending. This opportunity provides a chance to join a team with a strong culture and growth potential.
A Brief Overview
A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. The Representative cross-sells bank products and balances a cash drawer. The role focuses on developing and maintaining account relationships through quality customer service and product knowledge.
What you will do
Assist customers with a wide range of inquiries and requests
Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer
Open new accounts and provide product/service information
Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
Process transactions accurately and adhere to all compliance requirements
Review daily reports and perform maintenance on accounts
Recognize and develop opportunities for cross-selling FirstBank products and services
Sell bank products and meet company sales goals
Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
Perform other duties and projects as assigned by the market or region
Understand and comply with all provisions of the Safety in the Workplace policy
Hours may vary from 35-40 hours per week
Entry-level job with little or no prior relevant work experience in the function
Preferred Requirements
Cash handling and customer-service experience
Knowledge, Skills, and Abilities
Good customer-service skills and the ability to work well with others
Basic math and problem-solving skills
Comfortable in a sales environment
Detail-oriented with the ability to multi-task and change directions quickly
Working Conditions and Physical Requirements
Frequently remains stationary throughout a typical business day
Frequently operates a computer and other office machinery
Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of various heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in-person and on the phone
Must be able to exchange accurate information
FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days may vary by business unit, role, and business need.
Salary Range
$20.00 Per Hour
Statement of Benefits FirstBank offers a suite of benefits that support employees’ professional, financial, physical, emotional and spiritual well-being. Benefits include Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D.
This Job may be eligible for the:
New Accounts Cross-Sell Queue Incentive Plan
EOE/Affirmative Action FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should report concerns to Human Resources.
Colorado Job Application Fairness Act
Under Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. If you wish to redact such information, please do so prior to submitting the documentation.
This job opportunity is not closed at this time.
This opportunity has been extended to 3/16/2026
Qualifications Skills Behaviors Motivations Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.
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