Collision / Body Shop Estimator Job at Hendrick Automotive Group in Houston Coun

Hendrick Chrysler Dodge Jeep Ram Collision Center (Hoover) Location: 1624 Montgomery Highway, Hoover, Alabama 35216 Summary: Responsible for identifying and documenting necessary body repair work for customers. Responsible for scheduling body work to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilitiesinclude the following: Schedules appointments with customer. Works with customer and Collision Center Technician to identify required repair work. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Enters itemized estimate on repair order and explains estimate to customer. Meets Collision Center standards for repair/order production. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years √ 3-5 years o 5+ years Education/Experience: Working knowledge of the body repair methods. Strong interpersonal and persuasive selling skills. Certificates and Licenses: √ Valid Driver’s License o Automobile Salesperson License Computer Skills: Intermediate knowledge of Microsoft Office products. Ability and knowledge of Collision Center Management System and additional software programs to support operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers, company personnel and insurance adjusters. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. May be exposed to load noise, vibration, paint-dust, and other body repair shop conditions. Environment Demands: Duties are generally performed in the Collision Center area. Work includes inspection of customer vehicles and frequent movement around the body repair shop to convey information between customers and Collision Center Technicians. Frequently interacts with customers, Collision Center Manager, Collision Center Technicians, and Company personnel. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf . In Summary: Hendrick Chrysler Dodge Jeep Ram Collision Center (Hoover) Location: 1624 Montgomery Highway, Hoover, Alabama 35216 . Responsible for identifying and documenting necessary body repair work for customers . Supervisory Responsibilities: This job has no direct supervisory responsibilities . The requirements listed below are representative of the knowledge, skill, and ability required . En Español: Hendrick Chrysler Dodge Jeep Ram Collision Center (Hoover) Ubicación: 1624 Montgomery Highway, Hoover, Alabama 35216 Resumen: Responsable de identificar y documentar los trabajos necesarios para la reparación del cuerpo para clientes. Responsable por programar el trabajo del cuerpo que se realizará. Responsabilidades supervisorias: Este trabajo no tiene responsabilidades directas de supervisión. Duties e responsabilidades esenciales incluyen lo siguiente: Ordenan citas con un cliente. Trabaja con el cliente y Técnico del Centro de Colisión para determinar las tareas de reparación requeridas. Ofrece servicios adicionales y reparaciones a los clientes. Computa el costo de piezas de reemplazo y mano de obra para restaurar al estado especificado por el cliente. Se pueden realizar adaptaciones razonables para permitir a las personas con condiciones médicas desempeñar las funciones esenciales. Educación deseada: o GED √ Diploma de escuela secundaria o Licencia de licenciatura o Grado de Bachillerato o Maestría o Doctorado en el campo del estudio/experiencia laboral: o Contabilidad o Automóvil o Negocio o Recursos Humanos o Tecnología de la Información O Experiencia de trabajo deseado: o hasta 3 años √ 3-5 años o 5+ años Educación / experiencia: Conocimiento práctico de los métodos de reparación corporal. Fuertes habilidades interpersonales y persuasivas de venta. Certificados y licencias: √ Valididad de licencia de conductor o Carreterista de automóviles Licencia informática: conocimiento intermedio de productos Microsoft Office. Capacidad y conocimientos sobre el sistema de gestión de centros de colisiones y programas adicionales para soportar operaciones de marcha. El trabajo incluye la inspección de vehículos del cliente y el movimiento frecuente alrededor del taller de reparación corporal para transmitir información entre los clientes y los técnicos del centro de colisión. Interactúa con frecuencia con los clientes, gerentes del Centro de Colisión, técnicos del Centro, y personal de la empresa. Habilidad verbal y escrita: Capacidad de leer y comprender instrucciones, correspondencia y memorandos. La capacidad de presentar eficazmente información en situaciones individuales y pequeños grupos a clientes y otros empleados. La pasión por ganar Hendrick's tradición de ganar se basa en la idea de esforzarse por ser el mejor, no el más grande, y por lo tanto está definida por cómo tratamos a nuestra gente. Responsabilidad en todos los niveles Tomar posesión de nuestras acciones y decisiones nos permite crecer como individuos y apoyarnos mutuamente como equipo. Compromiso con la mejora continua Todos los días suavizamos nuestros corazones así como nuestro ego, para buscar y mejorar áreas de oportunidad dentro de nosotros mismos y nuestro equipo. Esta descripción del trabajo de ninguna manera indica o implica que estos son los únicos deberes y responsabilidades que debe desempeñar este empleado. El empleado será requerido seguir cualquier otra instrucción y realizar cualquier otro deber y responsabilidad a petición de un supervisor.