Call Center Representative **Earn Up to $19.00/hour**
Feldman Automotive, Lansing, MI, United States
Description
Join Our Growing Team at Feldman Automotive Group! At
Feldman Automotive Group , we are dedicated to fostering growth and success for our team members. With 7 Chevy stores and 20 locations across Michigan and Ohio, we are rapidly expanding and we want YOU to be part of our journey!
We are seeking
dynamic individuals
eager to take their careers to the next level and grow with us.
Unlimited opportunities for advancement
await those ready to succeed in a fast-paced, supportive environment. If you love working with new technologies and innovative products, we have the perfect opportunity for you to join our
Service Call Center
team. This is a great starting point for a career in retail automotive and an excellent way to familiarize yourself with the entire dealership experience.
Please note: This is NOT a remote-based position.
Core Values
Honesty and Integrity
Respectful
Fanatical Attention to Detail
Team Player
Fun & Enthusiastic
Benefits
Medical, Dental, & Vision Insurance
Life Insurance and AD&D
401(k) Plan
Critical Illness & Accident Insurance
Short and Long-Term Disability
Paid Time Off
Responsibilities:
Answer customer calls and follow up on service appointments
Utilize multiple systems to retrieve customer information while on the call
Be comfortable in a tech-savvy, fast-paced environment requiring multi-tasking
Respond to phone, internet, and live chat inquiries using scripts and templates
Provide customers with initial service information & direct them to the service department
Follow up on leads that are not ready to make an appointment or have missed one
Participate in team and process development sessions, maintaining positive relationships with teammates, service team, and dealership management
Utilize CRM tracking systems daily
Requirements
Requirements:
Experience in an office-based work environment is beneficial
Call-heavy role experience is highly preferred!
Strong computer skills and the ability to multi-task in a tech-savvy environment
Excellent verbal and written communication skills
Team player attitude with a positive demeanor
Prompt, courteous, and professional at all times
Enthusiastic personality with a drive to succeed
Willingness to submit to a pre-employment background check & drug screen
Ready to take the next step in your career? Apply today and join a team that supports your growth and success! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr
Join Our Growing Team at Feldman Automotive Group! At
Feldman Automotive Group , we are dedicated to fostering growth and success for our team members. With 7 Chevy stores and 20 locations across Michigan and Ohio, we are rapidly expanding and we want YOU to be part of our journey!
We are seeking
dynamic individuals
eager to take their careers to the next level and grow with us.
Unlimited opportunities for advancement
await those ready to succeed in a fast-paced, supportive environment. If you love working with new technologies and innovative products, we have the perfect opportunity for you to join our
Service Call Center
team. This is a great starting point for a career in retail automotive and an excellent way to familiarize yourself with the entire dealership experience.
Please note: This is NOT a remote-based position.
Core Values
Honesty and Integrity
Respectful
Fanatical Attention to Detail
Team Player
Fun & Enthusiastic
Benefits
Medical, Dental, & Vision Insurance
Life Insurance and AD&D
401(k) Plan
Critical Illness & Accident Insurance
Short and Long-Term Disability
Paid Time Off
Responsibilities:
Answer customer calls and follow up on service appointments
Utilize multiple systems to retrieve customer information while on the call
Be comfortable in a tech-savvy, fast-paced environment requiring multi-tasking
Respond to phone, internet, and live chat inquiries using scripts and templates
Provide customers with initial service information & direct them to the service department
Follow up on leads that are not ready to make an appointment or have missed one
Participate in team and process development sessions, maintaining positive relationships with teammates, service team, and dealership management
Utilize CRM tracking systems daily
Requirements
Requirements:
Experience in an office-based work environment is beneficial
Call-heavy role experience is highly preferred!
Strong computer skills and the ability to multi-task in a tech-savvy environment
Excellent verbal and written communication skills
Team player attitude with a positive demeanor
Prompt, courteous, and professional at all times
Enthusiastic personality with a drive to succeed
Willingness to submit to a pre-employment background check & drug screen
Ready to take the next step in your career? Apply today and join a team that supports your growth and success! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr