Customer Service Representative - Excellence Auto Collision
Auto Bugatti Inc, Unionville, NC, United States
Overview
Customer Service Representative – Excellence Auto Collision Full Time, Scarborough, ON, CA Excellence Auto Collision - Silver Star is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our team members, customers and operational excellence fuels our success. Join the ride and be part of a fast-paced, people-driven culture of learning and continuous development. Responsibilities
Create preliminary estimates and submit warranty claims for dealership approval Assist with scheduling customers’ vehicles in for repair and collect payment upon delivery Check in collision vehicles by taking intake photos and creating a work order Support customer calls pertaining to repair status, insurance details and car rental inquiries Proactively educate customers on the insurance and repair process to enhance the customer experience Update customer information in the management system as required Provide continuous repair updates to customers during the repair process Assist with resolving customer issues as they arise in a professional and timely manner Must-haves
College diploma or two years’ relevant experience Ability to speak Mandarin/Cantonese considered a strong asset Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex Exceptional customer service and problem-solving skills Previous experience working within a body shop or auto claims Able to work independently as well as part of a team Excellent verbal and written communication skills Perks
Competitive Compensation and Benefits Package Employee Vehicle Purchase & Service Plans Employee and Family Assistance Programs Company-wide appreciation events and contests throughout the calendar year Professional development and the opportunity to grow your career We strive to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all team members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. How to apply
If you think you’re a good fit, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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Customer Service Representative – Excellence Auto Collision Full Time, Scarborough, ON, CA Excellence Auto Collision - Silver Star is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our team members, customers and operational excellence fuels our success. Join the ride and be part of a fast-paced, people-driven culture of learning and continuous development. Responsibilities
Create preliminary estimates and submit warranty claims for dealership approval Assist with scheduling customers’ vehicles in for repair and collect payment upon delivery Check in collision vehicles by taking intake photos and creating a work order Support customer calls pertaining to repair status, insurance details and car rental inquiries Proactively educate customers on the insurance and repair process to enhance the customer experience Update customer information in the management system as required Provide continuous repair updates to customers during the repair process Assist with resolving customer issues as they arise in a professional and timely manner Must-haves
College diploma or two years’ relevant experience Ability to speak Mandarin/Cantonese considered a strong asset Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex Exceptional customer service and problem-solving skills Previous experience working within a body shop or auto claims Able to work independently as well as part of a team Excellent verbal and written communication skills Perks
Competitive Compensation and Benefits Package Employee Vehicle Purchase & Service Plans Employee and Family Assistance Programs Company-wide appreciation events and contests throughout the calendar year Professional development and the opportunity to grow your career We strive to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all team members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. How to apply
If you think you’re a good fit, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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