Senior UX Writer
Better Mortgage, New York, NY, United States
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world.
We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
We’ve funded over
$110 billion
in loans (more than any other fintech in the US!)
Raised over
$1.2 billion in equity capital
to modernize the $15 trillion mortgage industry
Better’s propriety AI platform makes us an award‑winning lender:
Fintech Breakthrough Award 2025:
Best Lending Innovation
Yahoo! Finance (Jan 2025):
Best Mortgage Lender for First‑Time Homebuyers – Best for quick approval
Yahoo! Finance (2025):
Best Online Mortgage Lender
Money Magazine (2025):
Best for fast closing
Forbes (2023):
Best Online Mortgage Lender
We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
A Better Opportunity The Senior UX Writer plays a critical role in shaping and elevating the user experience across our digital products. This roleis responsible forcrafting clear, concise, and user‑centered content across all customer touchpoints, ensuring users navigate our platforms with clarity and confidence.
This is a highly hands‑on position with direct exposure to executive leadership, including the CEO. The ideal candidate brings strong ownership, strategic thinking, and the ability to translate product vision into precise, impactful content aligned with business goals.
Responsibilities
Create clear, concise, and engaging copy for user interfaces, microcopy (buttons, error messages, instructional text), help articles, and notifications.
Collaborate closely with designers, product managers, engineers, and researchers to ensure content aligns with user needs and business objectives.
Develop andmaintaincontent style guides and standards for tone, consistency, and brand voice across platforms.
Conduct and apply user research and testing tooptimizecopy for usability and clarity.
Edit and revise existing content for improved readability, accessibility, and effectiveness.
Document andmaintaincopywriting guidelines and best practices.
Activelyparticipatein design and content brainstorming, usability reviews, and feedback sessions.
Qualifications
Bachelor’s degree in English, Communications, Journalism, Human‑Computer Interaction, or a related field
5–8+ years of experience in UX writing or content design; experience in fintech, regulated, or complex product environments preferred
Experience collaborating with executive leadership
Excellent writing, editing, and communication skills with a user‑first mindset.
Strong understanding of user‑centered design principles and digital product UX.
Experience conducting user research and usability testing.
Familiarity with design tools (Figma) and agile product workflows.
Knowledge of accessibility standards and best practices.
Collaborative spirit; able to work effectively with cross‑functional teams.
Preferred Qualifications
Experience in highly regulated industries or localization for global audiences.
Understanding ofcontent management systems (CMS), HTML/CSS basics, and conversational interfaces (chatbots, voice UI).
UX Writing certification (e.g., UX Writing Hub, Nielsen Norman Group)a plus.
Company Benefits We’reproud to support our employees and their families with a benefits package designed to care for their health, well‑being, and everyday life. All full‑time and benefit‑eligible part‑time employees can enjoy the following benefits:
- Day One Coverage
– Your benefits begin on your first day, so you’resupported from the start
- Nationwide Medical, Dental & Vision Coverage
– Comprehensive plans that travel with you, wherever you are
- Mental Health Support When You Need It
– Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
- Health Savings Account (HSA)
– Includes an employer contribution to help you plan for healthcare expenses
- Employer‑Funded Dependent Care FSA
– Support for childcare and/ordependent care costs
- Disability & Life Insurance
– Provided at noadditionalcost to give you added peace of mind
- Flexible PTO
– Time off when you need it, so you can recharge and focus on what matters most
- Extra Perks & Discounts
– Including pet insurance, savings programs, and more to support life beyond work
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
#J-18808-Ljbffr
We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
We’ve funded over
$110 billion
in loans (more than any other fintech in the US!)
Raised over
$1.2 billion in equity capital
to modernize the $15 trillion mortgage industry
Better’s propriety AI platform makes us an award‑winning lender:
Fintech Breakthrough Award 2025:
Best Lending Innovation
Yahoo! Finance (Jan 2025):
Best Mortgage Lender for First‑Time Homebuyers – Best for quick approval
Yahoo! Finance (2025):
Best Online Mortgage Lender
Money Magazine (2025):
Best for fast closing
Forbes (2023):
Best Online Mortgage Lender
We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
A Better Opportunity The Senior UX Writer plays a critical role in shaping and elevating the user experience across our digital products. This roleis responsible forcrafting clear, concise, and user‑centered content across all customer touchpoints, ensuring users navigate our platforms with clarity and confidence.
This is a highly hands‑on position with direct exposure to executive leadership, including the CEO. The ideal candidate brings strong ownership, strategic thinking, and the ability to translate product vision into precise, impactful content aligned with business goals.
Responsibilities
Create clear, concise, and engaging copy for user interfaces, microcopy (buttons, error messages, instructional text), help articles, and notifications.
Collaborate closely with designers, product managers, engineers, and researchers to ensure content aligns with user needs and business objectives.
Develop andmaintaincontent style guides and standards for tone, consistency, and brand voice across platforms.
Conduct and apply user research and testing tooptimizecopy for usability and clarity.
Edit and revise existing content for improved readability, accessibility, and effectiveness.
Document andmaintaincopywriting guidelines and best practices.
Activelyparticipatein design and content brainstorming, usability reviews, and feedback sessions.
Qualifications
Bachelor’s degree in English, Communications, Journalism, Human‑Computer Interaction, or a related field
5–8+ years of experience in UX writing or content design; experience in fintech, regulated, or complex product environments preferred
Experience collaborating with executive leadership
Excellent writing, editing, and communication skills with a user‑first mindset.
Strong understanding of user‑centered design principles and digital product UX.
Experience conducting user research and usability testing.
Familiarity with design tools (Figma) and agile product workflows.
Knowledge of accessibility standards and best practices.
Collaborative spirit; able to work effectively with cross‑functional teams.
Preferred Qualifications
Experience in highly regulated industries or localization for global audiences.
Understanding ofcontent management systems (CMS), HTML/CSS basics, and conversational interfaces (chatbots, voice UI).
UX Writing certification (e.g., UX Writing Hub, Nielsen Norman Group)a plus.
Company Benefits We’reproud to support our employees and their families with a benefits package designed to care for their health, well‑being, and everyday life. All full‑time and benefit‑eligible part‑time employees can enjoy the following benefits:
- Day One Coverage
– Your benefits begin on your first day, so you’resupported from the start
- Nationwide Medical, Dental & Vision Coverage
– Comprehensive plans that travel with you, wherever you are
- Mental Health Support When You Need It
– Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
- Health Savings Account (HSA)
– Includes an employer contribution to help you plan for healthcare expenses
- Employer‑Funded Dependent Care FSA
– Support for childcare and/ordependent care costs
- Disability & Life Insurance
– Provided at noadditionalcost to give you added peace of mind
- Flexible PTO
– Time off when you need it, so you can recharge and focus on what matters most
- Extra Perks & Discounts
– Including pet insurance, savings programs, and more to support life beyond work
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
#J-18808-Ljbffr