Customer Service Representative | Remote (Milwaukee, WI)
School Result, Milwaukee, WI, United States
Job Summary
Master Lock, part of
Fortune Brands Innovations, Inc. , is seeking a
Customer Service Representative
to serve as the “Voice of Master Lock” for consumers. This full‑time, remote role offers
$17.79/hour ($37,000/year)
plus benefits from day one, including health insurance, 401(k) matching, profit sharing, adoption assistance, and paid training. The successful candidate will provide world‑class customer support, resolve product and warranty inquiries, and ensure positive consumer experiences. Training begins
May 4, 2026
(8:00 am–4:30 pm CST, M–F), followed by regular hours of
Monday–Friday, 8:30 am–5:00 pm CST .
Key Job Details
Job Title:
Customer Service Representative
Employer:
Master Lock (Fortune Brands Innovations, Inc.)
Location:
Remote (Milwaukee, WI-based)
Pay:
$17.79/hour ($37,000/year)
Job Type:
Full‑Time
Schedule:
Monday–Friday, 8:30 am–5:00 pm CST (training: 8:00 am–4:30 pm CST)
Key Responsibilities
Deliver consumer experiences that generate positive word‑of‑mouth for Master Lock
Manage inbound calls to resolve product and technical support issues
Identify problems, determine causes, and explain resolutions clearly
Provide technical support and instructions for repairs or installations
Negotiate solutions in sensitive consumer situations
Achieve daily metrics in call quality, management, and productivity
Record consumer demographics, product information, and troubleshooting efforts
Perform special assignments as needed
Candidate Requirements Essential:
High school diploma or equivalent (college degree preferred)
2+ years’ experience in a contact center or fast‑paced customer service environment
Excellent professional communication skills (verbal and written)
Proficiency in Microsoft Office (Outlook, Word; Teams a plus)
Ability to thrive in a focused, high‑observation work environment
Positive, flexible, team‑oriented approach
Access to a static IP address and required internet speed
Safe, secure workspace; must pass background and drug tests
Benefits
Competitive salary ($37,000/year)
Benefits from day one: medical, dental, vision insurance
Paid training and paid time off
401(k) with company contribution and profit sharing
Adoption assistance
Annual bonus opportunities
Product discounts
Employee Resource Groups fostering inclusion and belonging
About Master Lock & Fortune Brands Innovations Master Lock is a trusted brand within
Fortune Brands Innovations, Inc. , an industry leader in creating smarter, safer, and more beautiful homes. With a focus on innovation, sustainability, and inclusivity, Fortune Brands empowers employees to think big, learn fast, and make bold decisions. The company offers a diverse and supportive culture where differences are celebrated as strengths.
Application Process How to Apply:
Submit your application via Fortune Brands’ careers portal.
Highlight your customer service and technical support experience.
Shortlisted candidates will be contacted for interview.
Next training cohort begins
May 4, 2026 .
CLICK HERE TO APPLY
#J-18808-Ljbffr
Fortune Brands Innovations, Inc. , is seeking a
Customer Service Representative
to serve as the “Voice of Master Lock” for consumers. This full‑time, remote role offers
$17.79/hour ($37,000/year)
plus benefits from day one, including health insurance, 401(k) matching, profit sharing, adoption assistance, and paid training. The successful candidate will provide world‑class customer support, resolve product and warranty inquiries, and ensure positive consumer experiences. Training begins
May 4, 2026
(8:00 am–4:30 pm CST, M–F), followed by regular hours of
Monday–Friday, 8:30 am–5:00 pm CST .
Key Job Details
Job Title:
Customer Service Representative
Employer:
Master Lock (Fortune Brands Innovations, Inc.)
Location:
Remote (Milwaukee, WI-based)
Pay:
$17.79/hour ($37,000/year)
Job Type:
Full‑Time
Schedule:
Monday–Friday, 8:30 am–5:00 pm CST (training: 8:00 am–4:30 pm CST)
Key Responsibilities
Deliver consumer experiences that generate positive word‑of‑mouth for Master Lock
Manage inbound calls to resolve product and technical support issues
Identify problems, determine causes, and explain resolutions clearly
Provide technical support and instructions for repairs or installations
Negotiate solutions in sensitive consumer situations
Achieve daily metrics in call quality, management, and productivity
Record consumer demographics, product information, and troubleshooting efforts
Perform special assignments as needed
Candidate Requirements Essential:
High school diploma or equivalent (college degree preferred)
2+ years’ experience in a contact center or fast‑paced customer service environment
Excellent professional communication skills (verbal and written)
Proficiency in Microsoft Office (Outlook, Word; Teams a plus)
Ability to thrive in a focused, high‑observation work environment
Positive, flexible, team‑oriented approach
Access to a static IP address and required internet speed
Safe, secure workspace; must pass background and drug tests
Benefits
Competitive salary ($37,000/year)
Benefits from day one: medical, dental, vision insurance
Paid training and paid time off
401(k) with company contribution and profit sharing
Adoption assistance
Annual bonus opportunities
Product discounts
Employee Resource Groups fostering inclusion and belonging
About Master Lock & Fortune Brands Innovations Master Lock is a trusted brand within
Fortune Brands Innovations, Inc. , an industry leader in creating smarter, safer, and more beautiful homes. With a focus on innovation, sustainability, and inclusivity, Fortune Brands empowers employees to think big, learn fast, and make bold decisions. The company offers a diverse and supportive culture where differences are celebrated as strengths.
Application Process How to Apply:
Submit your application via Fortune Brands’ careers portal.
Highlight your customer service and technical support experience.
Shortlisted candidates will be contacted for interview.
Next training cohort begins
May 4, 2026 .
CLICK HERE TO APPLY
#J-18808-Ljbffr