Customer Service Representative III
Duck River Electric Membership Corporation, Midway, GA, United States
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative III to join our Customer Services team. This position is responsible for providing exceptional service to our members by assisting with billing inquiries, service requests, payments, and general account support. The ideal candidate will possess strong communication, organizational, and customer service skills and effectively manage multiple tasks in a fast-paced environment.
Key Responsibilities
Provide outstanding customer service to members via phone, email, and in-person interactions.
Process member payments through phone and cash register and balance the cash drawer daily.
Create and manage service orders including:
New service connections
Service disconnections
Outdoor lighting requests
Meter changes
Energy audits
Right-of-way clearance and hazard requests
Schedule engineering and energy audit appointments.
Process applications for new electric services.
Explain billing, usage, and cooperative programs to members.
Assist members with capital credit information, changes, and retirements.
Help members set up and navigate online account services.
Work with members to establish payment arrangements when needed.
Complete Topaz requests as time permits.
Perform other duties as assigned by management.
Qualifications
High school diploma or equivalent
At least one (1) year of experience in a utility billing office, member service call center, or similar customer service environment.
Cash handling experience with the ability to accurately count back change.
Excellent communication, organizational, and time management skills.
Proficiency with office automation tools including Microsoft Word, Excel, Outlook, calculators, and cash registers.
Ability to handle confidential information responsibly.
Must possess and maintain a valid Georgia driver’s license, as company vehicle use may be required.
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Key Responsibilities
Provide outstanding customer service to members via phone, email, and in-person interactions.
Process member payments through phone and cash register and balance the cash drawer daily.
Create and manage service orders including:
New service connections
Service disconnections
Outdoor lighting requests
Meter changes
Energy audits
Right-of-way clearance and hazard requests
Schedule engineering and energy audit appointments.
Process applications for new electric services.
Explain billing, usage, and cooperative programs to members.
Assist members with capital credit information, changes, and retirements.
Help members set up and navigate online account services.
Work with members to establish payment arrangements when needed.
Complete Topaz requests as time permits.
Perform other duties as assigned by management.
Qualifications
High school diploma or equivalent
At least one (1) year of experience in a utility billing office, member service call center, or similar customer service environment.
Cash handling experience with the ability to accurately count back change.
Excellent communication, organizational, and time management skills.
Proficiency with office automation tools including Microsoft Word, Excel, Outlook, calculators, and cash registers.
Ability to handle confidential information responsibly.
Must possess and maintain a valid Georgia driver’s license, as company vehicle use may be required.
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