Community Relations Manager I
Astound, New York, NY, United States
About Astound
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Position Overview A Day in the Life of the Community Relations Manager I: Location: Could be based out of Lehigh Valley, PA, New York, NY, or Washington, DC
A Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication. They are essential for maintaining a cooperative, informed, and productive work environment by conducting correspondence, investigations, delivering training, and ensuring policy adherence.
Key Responsibilities
Astound ambassador to the multifamily community and advocates for the multifamily community with internal stakeholders
Negotiate renewal of 40 units & under contracts to maximize retention of current bulk base while maintaining margins
As a key member of the multifamily team, provide insight into bulk community in the renewal cycle
Facilitate swift resolution to any issues that may arise at the multifamily community
Address any community‑wide service problems and escalated resident issues
Consistently communicate pertinent information to the property manager
Maintain an ongoing relationship to foster a partnering atmosphere
Conduct face‑to‑face or virtual visits of the entire property portfolio
Review quarterly building scorecards with assigned portfolio
Coordinate with property management all on‑boarding and renewal events at the property
Work to close any gaps in service perceptions between Astound and the property
Utilize promotional campaigns, onsite activities and internal resources to achieve established goals
Provide training on all new and existing products and solutions
Other duties as assigned
What You Bring to the Table
2‑5 years’ experience as a liaison between company and clients preferred
A high level of professionalism and customer service focus are critical
Excellent verbal and written communication skills, ability to multi‑task, pay strong attention to detail and thorough follow‑up skills required
Identify the appropriate internal resources to resolve building related issues
Heavily involved with internal cross‑functional teams
Education
High school diploma or equivalent
Benefits
401k retirement plan, with employer match
Insurance options including medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
*Benefits listed above are for regular full‑time position
Compensation Base Salary: The base salary range for this position is $65,000- $75,000 annually, plus opportunities for bonus, benefits and commission, if applicable.
Mission Statement
Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun
Equal Opportunity Employment Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
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At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Position Overview A Day in the Life of the Community Relations Manager I: Location: Could be based out of Lehigh Valley, PA, New York, NY, or Washington, DC
A Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication. They are essential for maintaining a cooperative, informed, and productive work environment by conducting correspondence, investigations, delivering training, and ensuring policy adherence.
Key Responsibilities
Astound ambassador to the multifamily community and advocates for the multifamily community with internal stakeholders
Negotiate renewal of 40 units & under contracts to maximize retention of current bulk base while maintaining margins
As a key member of the multifamily team, provide insight into bulk community in the renewal cycle
Facilitate swift resolution to any issues that may arise at the multifamily community
Address any community‑wide service problems and escalated resident issues
Consistently communicate pertinent information to the property manager
Maintain an ongoing relationship to foster a partnering atmosphere
Conduct face‑to‑face or virtual visits of the entire property portfolio
Review quarterly building scorecards with assigned portfolio
Coordinate with property management all on‑boarding and renewal events at the property
Work to close any gaps in service perceptions between Astound and the property
Utilize promotional campaigns, onsite activities and internal resources to achieve established goals
Provide training on all new and existing products and solutions
Other duties as assigned
What You Bring to the Table
2‑5 years’ experience as a liaison between company and clients preferred
A high level of professionalism and customer service focus are critical
Excellent verbal and written communication skills, ability to multi‑task, pay strong attention to detail and thorough follow‑up skills required
Identify the appropriate internal resources to resolve building related issues
Heavily involved with internal cross‑functional teams
Education
High school diploma or equivalent
Benefits
401k retirement plan, with employer match
Insurance options including medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
*Benefits listed above are for regular full‑time position
Compensation Base Salary: The base salary range for this position is $65,000- $75,000 annually, plus opportunities for bonus, benefits and commission, if applicable.
Mission Statement
Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun
Equal Opportunity Employment Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
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