Community Digital Manager
TCWGlobal, Austin, TX, United States
Community Digital Manager – $41/hr | Hybrid in Austin, TX, 2 days on-site/week | 6-Month W-2 Assignment | Weekly Pay & Benefits
Are you passionate about building thriving digital communities and shaping meaningful engagement at scale? We’re launching a next-generation digital community experience and seeking a
Community Digital Manager
to lead its successful rollout and ongoing growth. This role is a unique opportunity to build the operational, engagement, and strategic foundation of a dynamic community platform designed to connect customers, experts, and innovators in a rapidly evolving AI-powered world.
As the inaugural manager of this experience, you’ll drive platform health, engagement programming, and member success while collaborating with cross-functional teams to ensure the community becomes a vibrant hub for learning, collaboration, and innovation.
What You’ll Do Digital Community Platform Leadership
Partner with the Community Programs Manager (Special Initiatives) to relaunch and evolve a new digital community experience.
Own the
end-to-end administration of the community platform , ensuring strong platform performance, positive member experience, and ongoing growth.
Develop and maintain a
long-term platform roadmap , including phased expansion to regional and audience-specific experiences.
Manage vendor relationships and platform development initiatives across tools such as
Bevy and Higher Logic .
Coordinate with internal teams (web, SEO, global technology teams, and others) to ensure seamless integration across digital ecosystems.
Track and report
monthly, quarterly, and annual community performance metrics , identifying opportunities for improvement and benchmarking against evolving industry best practices.
Moderation & Member Experience
Establish and enforce community moderation policies to maintain a safe, inclusive, and high-quality environment.
Oversee member support processes, ensuring timely responses and thoughtful resolution of questions and escalations.
Content & Engagement Strategy
Build and manage the
community programming calendar , ensuring a consistent cadence of engaging content and activities.
Design initiatives such as campaigns, challenges, featured discussions, and AMAs that deepen engagement and encourage participation.
Drive community growth and retention through creative engagement strategies that support product adoption and knowledge sharing.
Group & Program Management
Improve group creation and activation workflows to ensure vibrant, well-managed community groups.
Define criteria and processes that support scalable group growth and participation.
Cross-Functional Collaboration
Serve as the
community liaison
across Product, Customer Success, Marketing, and other teams to align initiatives and share insights.
Establish feedback loops that bring community insights directly to internal stakeholders to inform strategy and product development.
Subject Matter Expert (SME) Program
Partner with internal leadership to design and launch a
highly automated SME program
focused on scalable knowledge sharing.
Build recruitment, onboarding, and engagement strategies to attract top experts.
Host
quarterly SME networking meetups
to strengthen relationships and gather valuable field insights.
Community Event Support
Assist with community-related events, including
quarterly in-person gatherings hosted in the Austin office , in partnership with the Community Events team.
What We’re Looking For
Bachelor’s degree preferred
or equivalent professional experience.
3–4 years of experience
in community management, digital program management, or B2B customer marketing.
Hands‑on experience with
community platforms such as Higher Logic, Bevy, Khoros, or similar , including platform administration and vendor management.
Proven ability to
design scalable, automated programs
that deliver measurable engagement and business impact.
Strong interpersonal and collaboration skills with the ability to authentically engage community members.
Highly organized with a
data‑driven mindset
for tracking engagement, analyzing trends, and improving programs.
Comfortable serving as a
visible representative of the community platform
and engaging directly with members.
Experience in
B2B SaaS, enterprise software, or construction technology
environments is a plus.
Why This Role Is Exciting
Be the
foundational leader
of a brand-new digital community initiative.
Shape how customers and experts collaborate in an
AI‑driven community ecosystem .
Work cross‑functionally with product, marketing, and customer success leaders to drive meaningful impact.
Help build a community that empowers professionals to connect, learn, and innovate together.
If you’re energized by building digital ecosystems, fostering authentic engagement, and creating scalable community programs, this role offers the opportunity to shape the future of enterprise communities from the ground up.
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
#J-18808-Ljbffr
Community Digital Manager
to lead its successful rollout and ongoing growth. This role is a unique opportunity to build the operational, engagement, and strategic foundation of a dynamic community platform designed to connect customers, experts, and innovators in a rapidly evolving AI-powered world.
As the inaugural manager of this experience, you’ll drive platform health, engagement programming, and member success while collaborating with cross-functional teams to ensure the community becomes a vibrant hub for learning, collaboration, and innovation.
What You’ll Do Digital Community Platform Leadership
Partner with the Community Programs Manager (Special Initiatives) to relaunch and evolve a new digital community experience.
Own the
end-to-end administration of the community platform , ensuring strong platform performance, positive member experience, and ongoing growth.
Develop and maintain a
long-term platform roadmap , including phased expansion to regional and audience-specific experiences.
Manage vendor relationships and platform development initiatives across tools such as
Bevy and Higher Logic .
Coordinate with internal teams (web, SEO, global technology teams, and others) to ensure seamless integration across digital ecosystems.
Track and report
monthly, quarterly, and annual community performance metrics , identifying opportunities for improvement and benchmarking against evolving industry best practices.
Moderation & Member Experience
Establish and enforce community moderation policies to maintain a safe, inclusive, and high-quality environment.
Oversee member support processes, ensuring timely responses and thoughtful resolution of questions and escalations.
Content & Engagement Strategy
Build and manage the
community programming calendar , ensuring a consistent cadence of engaging content and activities.
Design initiatives such as campaigns, challenges, featured discussions, and AMAs that deepen engagement and encourage participation.
Drive community growth and retention through creative engagement strategies that support product adoption and knowledge sharing.
Group & Program Management
Improve group creation and activation workflows to ensure vibrant, well-managed community groups.
Define criteria and processes that support scalable group growth and participation.
Cross-Functional Collaboration
Serve as the
community liaison
across Product, Customer Success, Marketing, and other teams to align initiatives and share insights.
Establish feedback loops that bring community insights directly to internal stakeholders to inform strategy and product development.
Subject Matter Expert (SME) Program
Partner with internal leadership to design and launch a
highly automated SME program
focused on scalable knowledge sharing.
Build recruitment, onboarding, and engagement strategies to attract top experts.
Host
quarterly SME networking meetups
to strengthen relationships and gather valuable field insights.
Community Event Support
Assist with community-related events, including
quarterly in-person gatherings hosted in the Austin office , in partnership with the Community Events team.
What We’re Looking For
Bachelor’s degree preferred
or equivalent professional experience.
3–4 years of experience
in community management, digital program management, or B2B customer marketing.
Hands‑on experience with
community platforms such as Higher Logic, Bevy, Khoros, or similar , including platform administration and vendor management.
Proven ability to
design scalable, automated programs
that deliver measurable engagement and business impact.
Strong interpersonal and collaboration skills with the ability to authentically engage community members.
Highly organized with a
data‑driven mindset
for tracking engagement, analyzing trends, and improving programs.
Comfortable serving as a
visible representative of the community platform
and engaging directly with members.
Experience in
B2B SaaS, enterprise software, or construction technology
environments is a plus.
Why This Role Is Exciting
Be the
foundational leader
of a brand-new digital community initiative.
Shape how customers and experts collaborate in an
AI‑driven community ecosystem .
Work cross‑functionally with product, marketing, and customer success leaders to drive meaningful impact.
Help build a community that empowers professionals to connect, learn, and innovate together.
If you’re energized by building digital ecosystems, fostering authentic engagement, and creating scalable community programs, this role offers the opportunity to shape the future of enterprise communities from the ground up.
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
#J-18808-Ljbffr