Assistant Property Manager
INLIVIAN, Charlotte, NC, United States
Title: Assistant Property Manager (RAD)
Reports To: Property Manager
Department/Division: Operations/Property & Asset Management
FLSA Status: Non‑Exempt
Position Summary Responsible of assisting in managerial and administrative work involving the management and operation of Housing INLIVIAN affordable properties and non‑residential properties. The duties listed below illustrate the various types of work that may be performed.
Responsibilities
Reviews and monitors Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with INLIVIAN procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent in person, scheduling grievance hearings, or initiating the eviction process as appropriate. Testifies in court as necessary.
Processes all accounts receivable billing (rents, work order charges, misc. charges, lock‑out charges, etc.).
Meets with prospective residents, identifies their housing needs, and interviews them to determine eligibility based on established criteria.
Checks all applicants through Enterprise Income Verification System (EIV).
Shows vacant units to prospective residents, assists in processing applications, quotes prices, describes features, discusses terms of lease, and communicates property and community amenities and available neighborhood services.
Maintains quality control on resident records and files to ensure consistency and compliance with regulations and program requirements.
Processes move‑outs in accordance with INLIVIAN policies and procedures, including conducting move‑out inspections and exit interviews, prorating rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing resident files.
Coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.
Coordinates preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing weekly walk‑by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance.
Receives calls from residents and/or property manager requesting maintenance services and determines whether the nature of the work orders is urgent, emergency, or routine. Prioritizes by categories, enters data into a computerized system, and routes to appropriate maintenance personnel.
Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress, and updates status of all pending work orders. Maintains complete and accurate work order files for each unit.
Conducts annual customer service and follow‑up housekeeping inspections. Performs move‑in inspections.
Assists in developing and implementing plans for advertising to increase the number of applicants on the waiting list and to attract a greater number of eligible and desirable tenants. Assists in writing advertisements if needed, obtaining prices, and placing advertisements in the appropriate publications for best exposure for the community.
Acts as liaison with resident associations, assesses residents' concerns, assists in informing residents of policy changes, and may assist in development of resident activities, making suggestions for improved participation in resident activities and implementation of resident incentive programs.
Refers residents to the client services department when indicated and cooperates with service providers. Recruits and works with groups and agencies capable of rendering pertinent assistance to residents. Works closely with other INLIVIAN departments in coordination of efforts to ensure that residents receive available services.
Monitors resident compliance with lease provisions, reports instances of resident fraud and abuse to deter and/or prevent the same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to residents.
Coordinates vacancy preparation and maintenance projects and ensures Uniform Physical Conditions Standards (UPCS) inspections and necessary repairs are completed.
Completes initial re‑certification process as needed.
Acts as Property Manager in his/her absence.
Generates required reports in an accurate and timely manner, providing support documentation as appropriate.
Attends the monthly Quality Circle meeting if the Property Manager is unavailable.
Reviews and keeps updated on all applicable rules and regulations concerning housing programs, as well as applicable local, state, and federal laws, regulations, codes, and INLIVIAN rules, regulations, and administrative plan.
Accountable for consistent adherence to strong INLIVIAN standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of INLIVIAN materials, supplies, resources, and other assets.
Performs other duties as assigned.
Education and Experience High School Diploma or GED required. Associate's degree in Social Work, Public Administration, Business Administration or closely related field from an accredited college or university desired. One (1) year clerical or property management experience, or an equivalent combination of education, training, and experience.
Certifications (Must be obtained within twelve (12) months of employment)
Accredited Residential Manager
Enterprise Income Verification System (EIV)
Fair Housing
Tax Credit (NCP, C3P or equivalent) if applicable
HCV Rent Calculation
Knowledge and Skills
Thorough knowledge of INLIVIAN operating policies and procedures, principles, practices and techniques, HUD regulations pertaining to low‑rent housing, and services available through local social service agencies.
Good knowledge of leasing agreement procedures, recertification process, public housing standards, and housing quality standards inspections.
Thorough knowledge and experience in a housing assistance program or social services field.
General knowledge of Landlord Law, procurement regulations, and OSHA requirements.
Ability to accurately and completely document in writing appropriate events and activities.
Ability to read and comprehend relatively complex material.
Ability to establish and maintain effective working relationships with co‑workers, and persons outside the INLIVIAN.
Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed when explaining INLIVIAN policies and procedures.
Ability to interview and counsel residents and deal effectively with situations that require tact and diplomacy, yet firmness.
Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events.
Ability to prepare clear and concise narrative and statistical reports.
Ability to operate appropriate INLIVIAN computer equipment and software packages.
Ability to communicate clearly, concisely, orally and in writing.
Supervision Controls The Assistant Property Manager receives instructions from and is accountable to the Property Manager. Specific instructions regarding unfamiliar areas, priorities, deadlines, complaints, and supervisor contact are provided. In familiar duties, the employee plans and carries out work with minimal supervision and independently resolves problems. Work is reviewed regularly for accuracy, timeliness, and conformity to organizational policies, federal, state, and local regulations, and attainment of objectives.
Guidelines Routine duties are performed by following established policies and procedures, reference materials, published laws, regulations, handbooks, and training materials. Employees may require guidance in situations not covered by existing guidelines but generally have latitude in customary duties.
Complexity Routine duties are performed according to established INLIVIAN policies and procedures, applicable regulations, and traditional practices. The employee may coordinate, integrate, and/or prioritize tasks, adapt procedures to circumstances, and make decisions concerning resident or maintenance problems, collections, and staff management using personal judgment based on prior experience.
Scope and Effect Assistant Property Managers are key employees in the management and operation of Affordable, Commercial, and Public housing. Their work affects residents, INLIVIAN profitability, community groups, and support agencies. Successful performance enhances INLIVIAN's image and mission of providing decent, safe, and sanitary housing.
Physical Requirements Work is performed indoors and outdoors and involves physical exertion including walking long distances, climbing stairs, carrying, and reaching. Employees may frequently stand for long periods, work on‑call after‑hours emergencies, sit or stand up to eight hours at a time, bend, stoop, push, pull, use fingers bilaterally and unilaterally, adjust vision and hearing, work around fumes, odors and dust, and handle increased levels of work‑related stress. Reasonable accommodation may be requested.
Work Environment Work involves normal risks or discomfort of an office environment, typically in an adequately cooled, heated, lighted, and ventilated area, with outdoor visits to housing developments, sites, dwellings, or facilities.
Other Requirements Must possess a valid State of North Carolina or South Carolina driver's license and regularly participate in continuous improvement and education. Must work with the highest degree of confidentiality.
#J-18808-Ljbffr
Reports To: Property Manager
Department/Division: Operations/Property & Asset Management
FLSA Status: Non‑Exempt
Position Summary Responsible of assisting in managerial and administrative work involving the management and operation of Housing INLIVIAN affordable properties and non‑residential properties. The duties listed below illustrate the various types of work that may be performed.
Responsibilities
Reviews and monitors Tenant Account Receivable (TAR) report and carries out the accounts receivable/rent review and collection process in a timely manner. Accepts rental payments and processes in accordance with INLIVIAN procedures. Follows up on delinquencies by arranging late payment agreements, collecting rent in person, scheduling grievance hearings, or initiating the eviction process as appropriate. Testifies in court as necessary.
Processes all accounts receivable billing (rents, work order charges, misc. charges, lock‑out charges, etc.).
Meets with prospective residents, identifies their housing needs, and interviews them to determine eligibility based on established criteria.
Checks all applicants through Enterprise Income Verification System (EIV).
Shows vacant units to prospective residents, assists in processing applications, quotes prices, describes features, discusses terms of lease, and communicates property and community amenities and available neighborhood services.
Maintains quality control on resident records and files to ensure consistency and compliance with regulations and program requirements.
Processes move‑outs in accordance with INLIVIAN policies and procedures, including conducting move‑out inspections and exit interviews, prorating rent, calculating applicable charges, recommending retention or return of security deposit if applicable, and tracking and closing resident files.
Coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures.
Coordinates preventative maintenance program by identifying repairs and upgrades needed, assessing damages, reporting maintenance repairs and upgrades needed to maintenance personnel, and performing weekly walk‑by inspections of building and grounds to identify and resolve unsafe or unsatisfactory conditions requiring maintenance.
Receives calls from residents and/or property manager requesting maintenance services and determines whether the nature of the work orders is urgent, emergency, or routine. Prioritizes by categories, enters data into a computerized system, and routes to appropriate maintenance personnel.
Maintains a complete and accurate daily log tracking work orders generated, closed, and in progress, and updates status of all pending work orders. Maintains complete and accurate work order files for each unit.
Conducts annual customer service and follow‑up housekeeping inspections. Performs move‑in inspections.
Assists in developing and implementing plans for advertising to increase the number of applicants on the waiting list and to attract a greater number of eligible and desirable tenants. Assists in writing advertisements if needed, obtaining prices, and placing advertisements in the appropriate publications for best exposure for the community.
Acts as liaison with resident associations, assesses residents' concerns, assists in informing residents of policy changes, and may assist in development of resident activities, making suggestions for improved participation in resident activities and implementation of resident incentive programs.
Refers residents to the client services department when indicated and cooperates with service providers. Recruits and works with groups and agencies capable of rendering pertinent assistance to residents. Works closely with other INLIVIAN departments in coordination of efforts to ensure that residents receive available services.
Monitors resident compliance with lease provisions, reports instances of resident fraud and abuse to deter and/or prevent the same, investigates and documents violations, advises Property Manager as appropriate, and communicates required remedies to residents.
Coordinates vacancy preparation and maintenance projects and ensures Uniform Physical Conditions Standards (UPCS) inspections and necessary repairs are completed.
Completes initial re‑certification process as needed.
Acts as Property Manager in his/her absence.
Generates required reports in an accurate and timely manner, providing support documentation as appropriate.
Attends the monthly Quality Circle meeting if the Property Manager is unavailable.
Reviews and keeps updated on all applicable rules and regulations concerning housing programs, as well as applicable local, state, and federal laws, regulations, codes, and INLIVIAN rules, regulations, and administrative plan.
Accountable for consistent adherence to strong INLIVIAN standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of INLIVIAN materials, supplies, resources, and other assets.
Performs other duties as assigned.
Education and Experience High School Diploma or GED required. Associate's degree in Social Work, Public Administration, Business Administration or closely related field from an accredited college or university desired. One (1) year clerical or property management experience, or an equivalent combination of education, training, and experience.
Certifications (Must be obtained within twelve (12) months of employment)
Accredited Residential Manager
Enterprise Income Verification System (EIV)
Fair Housing
Tax Credit (NCP, C3P or equivalent) if applicable
HCV Rent Calculation
Knowledge and Skills
Thorough knowledge of INLIVIAN operating policies and procedures, principles, practices and techniques, HUD regulations pertaining to low‑rent housing, and services available through local social service agencies.
Good knowledge of leasing agreement procedures, recertification process, public housing standards, and housing quality standards inspections.
Thorough knowledge and experience in a housing assistance program or social services field.
General knowledge of Landlord Law, procurement regulations, and OSHA requirements.
Ability to accurately and completely document in writing appropriate events and activities.
Ability to read and comprehend relatively complex material.
Ability to establish and maintain effective working relationships with co‑workers, and persons outside the INLIVIAN.
Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed when explaining INLIVIAN policies and procedures.
Ability to interview and counsel residents and deal effectively with situations that require tact and diplomacy, yet firmness.
Capable of managing competing demands and meeting productivity standards while handling frequent change, delays, and unexpected events.
Ability to prepare clear and concise narrative and statistical reports.
Ability to operate appropriate INLIVIAN computer equipment and software packages.
Ability to communicate clearly, concisely, orally and in writing.
Supervision Controls The Assistant Property Manager receives instructions from and is accountable to the Property Manager. Specific instructions regarding unfamiliar areas, priorities, deadlines, complaints, and supervisor contact are provided. In familiar duties, the employee plans and carries out work with minimal supervision and independently resolves problems. Work is reviewed regularly for accuracy, timeliness, and conformity to organizational policies, federal, state, and local regulations, and attainment of objectives.
Guidelines Routine duties are performed by following established policies and procedures, reference materials, published laws, regulations, handbooks, and training materials. Employees may require guidance in situations not covered by existing guidelines but generally have latitude in customary duties.
Complexity Routine duties are performed according to established INLIVIAN policies and procedures, applicable regulations, and traditional practices. The employee may coordinate, integrate, and/or prioritize tasks, adapt procedures to circumstances, and make decisions concerning resident or maintenance problems, collections, and staff management using personal judgment based on prior experience.
Scope and Effect Assistant Property Managers are key employees in the management and operation of Affordable, Commercial, and Public housing. Their work affects residents, INLIVIAN profitability, community groups, and support agencies. Successful performance enhances INLIVIAN's image and mission of providing decent, safe, and sanitary housing.
Physical Requirements Work is performed indoors and outdoors and involves physical exertion including walking long distances, climbing stairs, carrying, and reaching. Employees may frequently stand for long periods, work on‑call after‑hours emergencies, sit or stand up to eight hours at a time, bend, stoop, push, pull, use fingers bilaterally and unilaterally, adjust vision and hearing, work around fumes, odors and dust, and handle increased levels of work‑related stress. Reasonable accommodation may be requested.
Work Environment Work involves normal risks or discomfort of an office environment, typically in an adequately cooled, heated, lighted, and ventilated area, with outdoor visits to housing developments, sites, dwellings, or facilities.
Other Requirements Must possess a valid State of North Carolina or South Carolina driver's license and regularly participate in continuous improvement and education. Must work with the highest degree of confidentiality.
#J-18808-Ljbffr