Import Specialist II
A.N. Deringer, Inc., Houston, TX, United States
Description
This is a remote role that aligns with Central Standard Time. It will follow a Monday through Friday schedule of 8:00AM to 5:00PM.
Job Details This is a remote role that aligns with Central Standard Time. It will follow a Monday through Friday schedule of 8:00AM to 5:00PM. The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.
Job Responsibilities
Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e., billing, tracking shipments) and handles customer concerns; builds relationships with customers
Prepares important documents for import customs clearance of client shipments (e.g., bonds, bills, CBP/PGA releases and reports)
Track and trace shipments
Communicates and corresponds with CBP and the various PGAs to resolve routine issues
Cross-trains in additional responsibilities
Handles confidential information
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews documentation or issues documents to meet government regulations and carrier regulations
Converts and verifies shipment weight, volume and foreign currency
Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, USDA, etc.
Maintains communication with customers, carriers, and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoice files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements; acts as a resource to internal and external clients
Handles accounting processes accurately and in a timely manner
Performs additional duties as assigned by management
Required Qualifications
2+ years of experience in customs brokerage
Previous logistics experience
Proficiency in Microsoft 365
Preferred Qualifications
Experience in CMUS or Cargowise
Experience working at a CHB firm
Core Values
Passion
Respect
Integrity
Expertise
Innovative Solutions
Relationships
Support
Determination
Value
A High Level of Accountability
Additional Competencies
Analytical –
Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
Customer Oriented –
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
Interpersonal Skills –
Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
Motivation –
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Problem Solving –
Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Work Standards –
Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.
Benefits A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life.
Disclaimer The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
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This is a remote role that aligns with Central Standard Time. It will follow a Monday through Friday schedule of 8:00AM to 5:00PM.
Job Details This is a remote role that aligns with Central Standard Time. It will follow a Monday through Friday schedule of 8:00AM to 5:00PM. The primary responsibility of this position is to process and integrate customer data, assisting with the movement of goods between international borders.
Job Responsibilities
Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e., billing, tracking shipments) and handles customer concerns; builds relationships with customers
Prepares important documents for import customs clearance of client shipments (e.g., bonds, bills, CBP/PGA releases and reports)
Track and trace shipments
Communicates and corresponds with CBP and the various PGAs to resolve routine issues
Cross-trains in additional responsibilities
Handles confidential information
Has experience specific to client submission requirements and clearance of specific commodities
Opens files, enters notes, information and document requests in corporate systems
Reviews documentation or issues documents to meet government regulations and carrier regulations
Converts and verifies shipment weight, volume and foreign currency
Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, USDA, etc.
Maintains communication with customers, carriers, and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoice files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements; acts as a resource to internal and external clients
Handles accounting processes accurately and in a timely manner
Performs additional duties as assigned by management
Required Qualifications
2+ years of experience in customs brokerage
Previous logistics experience
Proficiency in Microsoft 365
Preferred Qualifications
Experience in CMUS or Cargowise
Experience working at a CHB firm
Core Values
Passion
Respect
Integrity
Expertise
Innovative Solutions
Relationships
Support
Determination
Value
A High Level of Accountability
Additional Competencies
Analytical –
Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
Customer Oriented –
Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
Interpersonal Skills –
Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
Motivation –
Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Problem Solving –
Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Work Standards –
Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.
Benefits A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life.
Disclaimer The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
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