Customer Service Rep - ODS - Kansas City, MO
Lincare Holdings, Kansas City, MO, United States
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Responsibilities
Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
Document calls, entering customer orders in computerized record keeping system
Verify and update customer demographic information
Read and analyze documents such as patient orders
Comprehend pharmacy prescription terminology
Effectively communicate with coworkers and patients alike
Help with the training of employees
Calculate figures and amounts in reference to frequency and doses dispensed
Apply common sense understanding to carry out oral and written instructions
Connectivity Requirements
Internet Service Type: Cable or Broadband (Recommended: Fiber)
Network Firewall on the Internet Connection (typically provided by the ISP)
Connection Type: Wired to ISP Modem
Latency to Florida or Tennessee Data Centers / Ping:
Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps)
Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)
Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements.
Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace
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Job Responsibilities
Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
Document calls, entering customer orders in computerized record keeping system
Verify and update customer demographic information
Read and analyze documents such as patient orders
Comprehend pharmacy prescription terminology
Effectively communicate with coworkers and patients alike
Help with the training of employees
Calculate figures and amounts in reference to frequency and doses dispensed
Apply common sense understanding to carry out oral and written instructions
Connectivity Requirements
Internet Service Type: Cable or Broadband (Recommended: Fiber)
Network Firewall on the Internet Connection (typically provided by the ISP)
Connection Type: Wired to ISP Modem
Latency to Florida or Tennessee Data Centers / Ping:
Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps)
Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)
Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements.
Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace
#J-18808-Ljbffr