Director of Residence Life & Housing
International Executive Service Corps, Lillington, NC, United States
Position: Director of Residence Life and Housing
Department: Student Life
Status: Full Time
Position Summary:
The Director of Residence Life and Housing provides strategic leadership and vision for the university's residential experience. This role is responsible for creating and sustaining a safe, caring, and vibrant living environment where students grow and thrive. The Director oversees residential education, housing operations, facilities coordination, policy development, and staff supervision. The Director manages a team of professional and student staff and works closely with campus partners to ensure a seamless and student-centered residential experience. This position plays a key role in enhancing student retention and satisfaction through intentional residential programming, responsive operations, and nurturing environment focused on community and belonging.
Essential Duties and Responsibilities Leadership & Supervision
Lead the Department of Residence Life in setting goals, assessing outcomes, and enhancing overall program effectiveness
Supervise professional and student staff, including Associate and Assistant Directors, Area Coordinators, Operations Coordinators, Community Managers, and Resident Assistants, with responsibility for training, performance evaluation, and professional development.
Provide direction and oversight for housing operations including applications, assignments, move-in/move-out processes, damage billing, facility management, and key inventory. • Serve in 24-hour on-call rotation to provide crisis support for residential students and staff. Serve on the university’s Behavioral Assessment Team (BAT).
Foster an environment that support the university’s hallmarks of character, initiative, and calling.
Prepare and manage the annual operating budget for the office and all residential facilities.
Operations & Housing Management
Develop and implement housing policies, procedures, and contracts in alignment with institutional goals and legal standards.
Provide leadership to professional and student staff in managing room assignments, room changes, housing contracts, roommate meditation, and housing cancellations. • Manage records utilizing housing management software (RMS Mercury, Starrez, etc.) and other student records management software systems (TransAct, Colleague, Starfish, etc.).
Collaborate with Facilities Management staff to ensure housing is prepared and ready before and throughout each semester for students and overall maintenance issues are addressed. • Ensure effective and responsive communication with students and families regarding housing processes and deadlines.
Review housing policies, procedures, contracts, and software on an annual basis.
Oversee departmental marketing efforts, including website content and social media. • Respond to complex housing inquiries and concerns from students, families, and campus partners.
Campus Partnerships & Compliance
Work in partnership with admissions to strategically recruit new students to place into university housing.
Collaborate with other university departments to enforce residence hall regulations and monitor student conduct in the residence halls.
Serve as the liaison for Residence Life with departments and programs across campus. • Serve on University Faculty & Staff committees as requested. • Maintain a professional appearance and demeanor at all times.
Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to; HIPAA, FERPA and other state and federal mandates.
Other job related duties, responsibilities and activities may change or be assigned at any time with or without notice
Education/Experience:
Master’s degree in higher education, student personnel or related field
Five years’ experience of working in residence life on a college/university campus
Experience in developing, implementing and assessing strategic goals, objectives,and outcomes
Experience in a supervisory/administrative role
Knowledge, Skills, and Abilities:
Collaborative individual working with faculty and staff from a variety of university departments.
Ability to multitask and find creative solutions in a supervisory and autonomous environment
Strong organizational and problem solving skills
Experience utilizing housing management software (RMS Mercury, Starrez, etc.) and other student records management software systems (TransAct, Colleague, Starfish, etc.).
Comprehensive computer skills including Microsoft Office programs and Learning Management Systems such as Blackboard
Strong interpersonal, oral and written communication skills needed to work effectively with faculty, staff, students, parents, and administrators
Excellent leadership and supervisory skills
Familiarity with and ability to utilize current, common social media platforms
Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public.
Work independently as well as function effectively in a team and within a diverse group of people.
Adaptability, flexibility and a willingness to work in a changing environment • Ability to work occasional evening and weekend hours.
This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University.
To Apply For This Position: Campbell University is unable to accept paper or email applications.
Interested parties may submit their candidacy by clicking on the “Apply Now” button , or, if you are viewing this posting via an outside source, visit us online at http://www.campbell.edu/employment/ to apply.
IMPORTANT: A cover letter, CV, or resume, and contact information for three professional references are requested as part of the application process. Applications without these attachments may be considered incomplete.
If you have any questions, or if you are an individual with a disability and need assistance completing an application for employment contact the Human Resources Department at 910-893-1256 or email employment@campbell.edu . Campbell University is an Equal Opportunity Employer.
Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.
Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.
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Essential Duties and Responsibilities Leadership & Supervision
Lead the Department of Residence Life in setting goals, assessing outcomes, and enhancing overall program effectiveness
Supervise professional and student staff, including Associate and Assistant Directors, Area Coordinators, Operations Coordinators, Community Managers, and Resident Assistants, with responsibility for training, performance evaluation, and professional development.
Provide direction and oversight for housing operations including applications, assignments, move-in/move-out processes, damage billing, facility management, and key inventory. • Serve in 24-hour on-call rotation to provide crisis support for residential students and staff. Serve on the university’s Behavioral Assessment Team (BAT).
Foster an environment that support the university’s hallmarks of character, initiative, and calling.
Prepare and manage the annual operating budget for the office and all residential facilities.
Operations & Housing Management
Develop and implement housing policies, procedures, and contracts in alignment with institutional goals and legal standards.
Provide leadership to professional and student staff in managing room assignments, room changes, housing contracts, roommate meditation, and housing cancellations. • Manage records utilizing housing management software (RMS Mercury, Starrez, etc.) and other student records management software systems (TransAct, Colleague, Starfish, etc.).
Collaborate with Facilities Management staff to ensure housing is prepared and ready before and throughout each semester for students and overall maintenance issues are addressed. • Ensure effective and responsive communication with students and families regarding housing processes and deadlines.
Review housing policies, procedures, contracts, and software on an annual basis.
Oversee departmental marketing efforts, including website content and social media. • Respond to complex housing inquiries and concerns from students, families, and campus partners.
Campus Partnerships & Compliance
Work in partnership with admissions to strategically recruit new students to place into university housing.
Collaborate with other university departments to enforce residence hall regulations and monitor student conduct in the residence halls.
Serve as the liaison for Residence Life with departments and programs across campus. • Serve on University Faculty & Staff committees as requested. • Maintain a professional appearance and demeanor at all times.
Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to; HIPAA, FERPA and other state and federal mandates.
Other job related duties, responsibilities and activities may change or be assigned at any time with or without notice
Education/Experience:
Master’s degree in higher education, student personnel or related field
Five years’ experience of working in residence life on a college/university campus
Experience in developing, implementing and assessing strategic goals, objectives,and outcomes
Experience in a supervisory/administrative role
Knowledge, Skills, and Abilities:
Collaborative individual working with faculty and staff from a variety of university departments.
Ability to multitask and find creative solutions in a supervisory and autonomous environment
Strong organizational and problem solving skills
Experience utilizing housing management software (RMS Mercury, Starrez, etc.) and other student records management software systems (TransAct, Colleague, Starfish, etc.).
Comprehensive computer skills including Microsoft Office programs and Learning Management Systems such as Blackboard
Strong interpersonal, oral and written communication skills needed to work effectively with faculty, staff, students, parents, and administrators
Excellent leadership and supervisory skills
Familiarity with and ability to utilize current, common social media platforms
Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public.
Work independently as well as function effectively in a team and within a diverse group of people.
Adaptability, flexibility and a willingness to work in a changing environment • Ability to work occasional evening and weekend hours.
This position demands accuracy, honesty, integrity and the ability to work within the Christian mission of Campbell University.
To Apply For This Position: Campbell University is unable to accept paper or email applications.
Interested parties may submit their candidacy by clicking on the “Apply Now” button , or, if you are viewing this posting via an outside source, visit us online at http://www.campbell.edu/employment/ to apply.
IMPORTANT: A cover letter, CV, or resume, and contact information for three professional references are requested as part of the application process. Applications without these attachments may be considered incomplete.
If you have any questions, or if you are an individual with a disability and need assistance completing an application for employment contact the Human Resources Department at 910-893-1256 or email employment@campbell.edu . Campbell University is an Equal Opportunity Employer.
Campbell University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.
Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy. Employees or applicants who wish to review appropriate portions of these affirmative action programs may schedule an appointment to do so by contacting Human Resources at the Buies Creek campus, during normal business hours.
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