Dealer Services Collections Representative
TowneBank, Virginia Beach, VA, United States
Dealer Services Collections Representative
Job Category
: Clerical Office/Admin
Requisition Number
: DEALE008019
Posted : March 19, 2026
Full-Time
Locations Showing 1 location
Description Responsible for monitoring loan accounts, collecting payments on past due bills, monitoring insurance total loss claims, and other customer services requests as needed.
Monitor daily past due account reports/queues
Collect payments on past due bills
Work with insurance companies on new/existing Total Loss claims
Locate customers using credit bureau and/or loan file information
Ensure all customer information is correct
Update customer information upon request
Handle customer services related questions
Follow federal and state laws dealing with debt collection
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), Civil Service Relief Act (SCRA)
Other duties as assigned.
Minimum Required Skills & Competencies:
Excellent communication skills and the ability to interact professionally
Skilled in negotiation
Desired Skills & Competencies:
Previous Collections Experience in the automobile/banking industry
Physical Requirements:
Express or exchange ideas by means of the spoken word via email and verbally.
Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
Not substantially exposed to adverse environmental conditions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
: Clerical Office/Admin
Requisition Number
: DEALE008019
Posted : March 19, 2026
Full-Time
Locations Showing 1 location
Description Responsible for monitoring loan accounts, collecting payments on past due bills, monitoring insurance total loss claims, and other customer services requests as needed.
Monitor daily past due account reports/queues
Collect payments on past due bills
Work with insurance companies on new/existing Total Loss claims
Locate customers using credit bureau and/or loan file information
Ensure all customer information is correct
Update customer information upon request
Handle customer services related questions
Follow federal and state laws dealing with debt collection
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), Civil Service Relief Act (SCRA)
Other duties as assigned.
Minimum Required Skills & Competencies:
Excellent communication skills and the ability to interact professionally
Skilled in negotiation
Desired Skills & Competencies:
Previous Collections Experience in the automobile/banking industry
Physical Requirements:
Express or exchange ideas by means of the spoken word via email and verbally.
Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
Not substantially exposed to adverse environmental conditions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr