Call Center Representative
Conduent State & Local Solutions, Inc, Houston, TX, United States
Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Call Center Representative – Onsite in San Antonio, TX Address: 2822 General Hudnell Dr. San Antonio, TX
Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers.
What We Offer
Full‑Time Employment:
Reliable schedule and stability.
Competitive Pay:
$15/hr.
Shift Differentials:
Night Differential $1.50 per hour for shifts 6 PM–6 AM, and Weekend Day Differential $1.00 on Saturday‑Sunday 6 AM–6 PM.
Paid Training & Overtime:
Get the training you need and take advantage of overtime opportunities.
Incentive Plan:
Potential to earn up to $350 per month after training by meeting performance metrics.
Career Growth:
Opportunities to advance your career.
Full Benefits:
Comprehensive benefit options and a supportive work environment.
What You’ll Do
Efficiently manage a high volume of inbound calls in a fast‑paced environment.
Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
Assist cardholders with inquiries regarding transactions and account statuses.
Listen actively to understand customer needs and offer clear, accurate information.
Process transactions efficiently via web‑based applications and handle research requests.
Maintain in‑depth knowledge of company and client programs, policies, and technology.
Communicate in a warm, empathetic manner while ensuring confidentiality and compliance.
Support team operations during peak times or absences to help maintain seamless service.
What We’re Looking For
An effective communicator who can clearly explain complex information.
A dedicated professional with a strong work ethic and problem‑solving skills.
A customer service enthusiast who excels in navigating multiple screens and applications.
Ready to commit to 100% attendance during a three‑to‑five‑week paid training period.
Requirements
At least 18 years old with a high school diploma or equivalent.
Six months of customer service, call center, or dispatch experience.
Complete a background check, credit check, and security fingerprinting.
Looking for more information? We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, call types, FAQs, and workspace requirements.
Landing Page: About Call Center Representative Role in San Antonio & Pacific Puerto Rico
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
Pay Transparency Laws may require disclosure of compensation and/or benefits. This position pays $15.00 per hour; actual pay may vary with location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent provides health insurance, dental & vision programs, life & disability insurance, a retirement savings plan, paid holidays, and PTO or vacation and/or sick time.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of guide dog or service animal, military/veteran status, citizenship status, or genetic information.
People with disabilities who need a reasonable accommodation to apply for or compete for employment may request such accommodations by completing the required form and emailing it as an attachment. Conduent’s ADAAA Accommodation Policy is available upon request.
#J-18808-Ljbffr
Call Center Representative – Onsite in San Antonio, TX Address: 2822 General Hudnell Dr. San Antonio, TX
Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers.
What We Offer
Full‑Time Employment:
Reliable schedule and stability.
Competitive Pay:
$15/hr.
Shift Differentials:
Night Differential $1.50 per hour for shifts 6 PM–6 AM, and Weekend Day Differential $1.00 on Saturday‑Sunday 6 AM–6 PM.
Paid Training & Overtime:
Get the training you need and take advantage of overtime opportunities.
Incentive Plan:
Potential to earn up to $350 per month after training by meeting performance metrics.
Career Growth:
Opportunities to advance your career.
Full Benefits:
Comprehensive benefit options and a supportive work environment.
What You’ll Do
Efficiently manage a high volume of inbound calls in a fast‑paced environment.
Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
Assist cardholders with inquiries regarding transactions and account statuses.
Listen actively to understand customer needs and offer clear, accurate information.
Process transactions efficiently via web‑based applications and handle research requests.
Maintain in‑depth knowledge of company and client programs, policies, and technology.
Communicate in a warm, empathetic manner while ensuring confidentiality and compliance.
Support team operations during peak times or absences to help maintain seamless service.
What We’re Looking For
An effective communicator who can clearly explain complex information.
A dedicated professional with a strong work ethic and problem‑solving skills.
A customer service enthusiast who excels in navigating multiple screens and applications.
Ready to commit to 100% attendance during a three‑to‑five‑week paid training period.
Requirements
At least 18 years old with a high school diploma or equivalent.
Six months of customer service, call center, or dispatch experience.
Complete a background check, credit check, and security fingerprinting.
Looking for more information? We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, call types, FAQs, and workspace requirements.
Landing Page: About Call Center Representative Role in San Antonio & Pacific Puerto Rico
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
Pay Transparency Laws may require disclosure of compensation and/or benefits. This position pays $15.00 per hour; actual pay may vary with location, experience, and performance. In addition to base pay, this position may be eligible for bonuses or incentives. Conduent provides health insurance, dental & vision programs, life & disability insurance, a retirement savings plan, paid holidays, and PTO or vacation and/or sick time.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of guide dog or service animal, military/veteran status, citizenship status, or genetic information.
People with disabilities who need a reasonable accommodation to apply for or compete for employment may request such accommodations by completing the required form and emailing it as an attachment. Conduent’s ADAAA Accommodation Policy is available upon request.
#J-18808-Ljbffr