Customer Service Rep II (PPPO)
V2X Inc, Fayetteville, NC, United States
Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The Customer Service Rep II operates under the direct supervision of the Personal Property Processing Office Outbound/Inbound Lead with oversight by the PPPO Supervisor. Requires a working knowledge of transportation entitlements under the provisions of the Joint Travel Regulation (JTR) and the Defense Transportation Regulation (Part IV). This role provides world‑class customer service, listens to, receives, and resolves complaints, assists customers with household goods transportation queries, collects and distributes mail and messages, prepares and maintains a filing system for required documents, types and performs other routine clerical work such as data entry and document processing.
Responsibilities
Complete several repetitive clerical steps performed in a prescribed or slightly varied sequence.
Monitor emails, route and book queues.
Apply familiarity with office unit terminology.
Select appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of limited substantive guides and manuals.
Refer problems that cannot be solved by adapting or interpreting substantive guides, manuals, or procedures.
Access databases to retrieve and/or record information such as customer complaints or orders.
Respond to escalated and more complex inquiries on a broader scope of topics; tasks may require simple adaptation and interpretation of provided reference materials.
Perform other duties as assigned to meet organizational and operational objectives.
Job duties and responsibilities may change due to contractual requirements.
Working Environment
Hold and maintain a valid driver’s license.
Be able to multitask.
Function in an office environment in a stationary position approximately 75 % of the time or more.
Wear personal protective equipment (PPE) as required.
Physical Activities
Lift at least 50 pounds.
Communicate via telephone, email, and face‑to‑face interaction with customers.
Perform duties that may involve working overtime, weekends, flexible hours, and holidays.
Qualifications Minimum Qualifications
High school diploma.
Must be able to read and write proficiently in English.
Ability to work independently with little direction or supervision.
Proficiency with MS Office Suite (Word, Excel, PowerPoint, Access, Project, SharePoint, and other software programs).
Valid REAL ID state driver’s license with no restrictions.
Must obtain and maintain a Common Access Card (CAC).
Must obtain and maintain a NACI Tier 1 Public Trust.
Provide proof of U.S. citizenship (e.g., birth certificate or U.S. passport).
Maintain driving privileges aboard the Fort Bragg installation.
Experience
One year of related job experience (preferred).
Effective organizational, analytical, written and verbal communication skills.
Customer service experience required.
Six months administrative background within an office setting (multi‑functional work environment).
Knowledge and understanding of Army Personal Property Shipping Office duties (preferred).
Skills
Six months administrative background within an office setting (multi‑functional).
Reliable, punctual, easily learns new regulations and cooperates with team members to develop best practices and systems.
Supervisory/Budget Responsibilities
None.
Position reports to the PPSO Outbound/Inbound Lead Counselor and the PPSO Supervisor, providing general information to the customer face‑to‑face, via email, telephone, or both.
Equal Employment Opportunity Statement At V2X, we are deeply committed to equal employment opportunity, including protection for veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills.
#J-18808-Ljbffr
The Customer Service Rep II operates under the direct supervision of the Personal Property Processing Office Outbound/Inbound Lead with oversight by the PPPO Supervisor. Requires a working knowledge of transportation entitlements under the provisions of the Joint Travel Regulation (JTR) and the Defense Transportation Regulation (Part IV). This role provides world‑class customer service, listens to, receives, and resolves complaints, assists customers with household goods transportation queries, collects and distributes mail and messages, prepares and maintains a filing system for required documents, types and performs other routine clerical work such as data entry and document processing.
Responsibilities
Complete several repetitive clerical steps performed in a prescribed or slightly varied sequence.
Monitor emails, route and book queues.
Apply familiarity with office unit terminology.
Select appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of limited substantive guides and manuals.
Refer problems that cannot be solved by adapting or interpreting substantive guides, manuals, or procedures.
Access databases to retrieve and/or record information such as customer complaints or orders.
Respond to escalated and more complex inquiries on a broader scope of topics; tasks may require simple adaptation and interpretation of provided reference materials.
Perform other duties as assigned to meet organizational and operational objectives.
Job duties and responsibilities may change due to contractual requirements.
Working Environment
Hold and maintain a valid driver’s license.
Be able to multitask.
Function in an office environment in a stationary position approximately 75 % of the time or more.
Wear personal protective equipment (PPE) as required.
Physical Activities
Lift at least 50 pounds.
Communicate via telephone, email, and face‑to‑face interaction with customers.
Perform duties that may involve working overtime, weekends, flexible hours, and holidays.
Qualifications Minimum Qualifications
High school diploma.
Must be able to read and write proficiently in English.
Ability to work independently with little direction or supervision.
Proficiency with MS Office Suite (Word, Excel, PowerPoint, Access, Project, SharePoint, and other software programs).
Valid REAL ID state driver’s license with no restrictions.
Must obtain and maintain a Common Access Card (CAC).
Must obtain and maintain a NACI Tier 1 Public Trust.
Provide proof of U.S. citizenship (e.g., birth certificate or U.S. passport).
Maintain driving privileges aboard the Fort Bragg installation.
Experience
One year of related job experience (preferred).
Effective organizational, analytical, written and verbal communication skills.
Customer service experience required.
Six months administrative background within an office setting (multi‑functional work environment).
Knowledge and understanding of Army Personal Property Shipping Office duties (preferred).
Skills
Six months administrative background within an office setting (multi‑functional).
Reliable, punctual, easily learns new regulations and cooperates with team members to develop best practices and systems.
Supervisory/Budget Responsibilities
None.
Position reports to the PPSO Outbound/Inbound Lead Counselor and the PPSO Supervisor, providing general information to the customer face‑to‑face, via email, telephone, or both.
Equal Employment Opportunity Statement At V2X, we are deeply committed to equal employment opportunity, including protection for veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills.
#J-18808-Ljbffr