Bilingual Member Engagement Specialist (Hybrid-NC)
Partners Health Management, Kannapolis, NC, United States
Competitive Compensation & Benefits Package!
Annual incentive bonus plan Medical, dental, and vision insurance with low deductible/low cost health plan Generous vacation and sick time accrual 12 paid holidays State Retirement (pension plan) 401(k) Plan with employer match Company paid life and disability insurance Wellness Programs Public Service Loan Forgiveness Qualifying Employer Position eligible for – See attachment for additional details. Office Location:
Available for Cabarrus, Stanly, and Union counties, NC. Hybrid option-NC. Projected Hiring Range:
Depending on Experience Closing Date:
Open Until Filled Primary Purpose of Position:
This position serves as an internal resource for Partners’ members, families and communities; empowering, educating and supporting our members and families. Role And Responsibilities
Assist in implementation and management of member engagement programs, initiatives and events Promote self-advocacy and improvement for Partners’ members and families Collaborate with call centers, Care Management, and other internal departments to address member needs Assist members in navigating the Partners system and provide guidance on accessing public healthcare/community resources via the Member Engagement call line and by attending events and meetings in the community. Facilitate informational presentations on Partners Health Management role, accessing services, and other resources both virtually and in person. Communicate Partners’ goals and increase knowledge of available member engagement activities Serve as a resource to members and families, and member stakeholder organizations regarding Partners and Partners’ services Contribute to development of member materials and direct outreach efforts Serve as a community resource and ensure the highest level of customer service to Partners members and communities regarding educational opportunities, empowerment and satisfaction and quality of life issues Knowledge, Skills and Abilities
Employee must have a thorough understanding of North Carolina’s current public behavioral and I/DD health care system and Medicaid Transformation. Employee has a demonstrated care and commitment to the specialty populations we serve. Must understand and utilize identity/person-first language and identity/person-first perspective. Possess exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt decisions and resolve issues Demonstrate effective oral and written communication. Establishing and maintaining favorable working relationships with members, families, stakeholders, public officials and Partners teams. Proactive customer service, problem solving and conflict resolution skills. Strong time and project management skills Excellent computer skills; Proficiency with Word, Excel, PowerPoint; and ability to use virtual platforms Natural problem solver with a bias to action. Experience with advocacy and empowerment of members. Ability to lift supplies necessary for setting up equipment and educational/marketing materials for events Education/Experience Required
Associate degree in Public or Human Service required. Minimum 2 years’ experience working with families, special populations, and community stakeholders OR an equivalent of 6 years of “lived experience” OR a combination of the two; 2 years of experience may be substituted for every year of education required. Bilingual in English/Spanish. Must reside in North Carolina. Must have ability to travel. Education/Experience Preferred
Bachelor’s degree with at least two years of progressive experience in the field of mental health, intellectual/developmental disabilities or substance use disorder is preferred. Licensure/Certification Requirements:
N/A
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Annual incentive bonus plan Medical, dental, and vision insurance with low deductible/low cost health plan Generous vacation and sick time accrual 12 paid holidays State Retirement (pension plan) 401(k) Plan with employer match Company paid life and disability insurance Wellness Programs Public Service Loan Forgiveness Qualifying Employer Position eligible for – See attachment for additional details. Office Location:
Available for Cabarrus, Stanly, and Union counties, NC. Hybrid option-NC. Projected Hiring Range:
Depending on Experience Closing Date:
Open Until Filled Primary Purpose of Position:
This position serves as an internal resource for Partners’ members, families and communities; empowering, educating and supporting our members and families. Role And Responsibilities
Assist in implementation and management of member engagement programs, initiatives and events Promote self-advocacy and improvement for Partners’ members and families Collaborate with call centers, Care Management, and other internal departments to address member needs Assist members in navigating the Partners system and provide guidance on accessing public healthcare/community resources via the Member Engagement call line and by attending events and meetings in the community. Facilitate informational presentations on Partners Health Management role, accessing services, and other resources both virtually and in person. Communicate Partners’ goals and increase knowledge of available member engagement activities Serve as a resource to members and families, and member stakeholder organizations regarding Partners and Partners’ services Contribute to development of member materials and direct outreach efforts Serve as a community resource and ensure the highest level of customer service to Partners members and communities regarding educational opportunities, empowerment and satisfaction and quality of life issues Knowledge, Skills and Abilities
Employee must have a thorough understanding of North Carolina’s current public behavioral and I/DD health care system and Medicaid Transformation. Employee has a demonstrated care and commitment to the specialty populations we serve. Must understand and utilize identity/person-first language and identity/person-first perspective. Possess exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt decisions and resolve issues Demonstrate effective oral and written communication. Establishing and maintaining favorable working relationships with members, families, stakeholders, public officials and Partners teams. Proactive customer service, problem solving and conflict resolution skills. Strong time and project management skills Excellent computer skills; Proficiency with Word, Excel, PowerPoint; and ability to use virtual platforms Natural problem solver with a bias to action. Experience with advocacy and empowerment of members. Ability to lift supplies necessary for setting up equipment and educational/marketing materials for events Education/Experience Required
Associate degree in Public or Human Service required. Minimum 2 years’ experience working with families, special populations, and community stakeholders OR an equivalent of 6 years of “lived experience” OR a combination of the two; 2 years of experience may be substituted for every year of education required. Bilingual in English/Spanish. Must reside in North Carolina. Must have ability to travel. Education/Experience Preferred
Bachelor’s degree with at least two years of progressive experience in the field of mental health, intellectual/developmental disabilities or substance use disorder is preferred. Licensure/Certification Requirements:
N/A
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