IT Help Desk Analyst - Nashville, TN/On-Site

Work Location:

312 Rosa Parks Avenue Nashville, TN 37243 / On-Site

Duration:

12+ Months

Physical Requirement:

Must be able to lift at least 50 pounds.

IT Help Desk Analyst IT Call Center Experience Preferred

Able to handle call volume of up to 30 calls per day.

People/Customer Service Skills Required Printer Administration and Troubleshooting

Server Print Queue and local Queues

Active Directory Management

Able to navigate Different OUs

Able to look up attributes

Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

Setting up new phones/Ipads

Resetting iTunes accounts

Resetting network settings

Backup/Restore device data

Video Conferencing

Cisco WebEx

MS Teams

Cisco Presence video solutions

Network troubleshooting

Internal vs external

VPN

LTE

Wifi

Application Troubleshooting

Account permission

Compatibility settings

Browser vs installed

Remote support

MSRA

RDP

TEAMs

Webex

Hardware Deployment ServiceNow

Ticket management

Ticket assignment

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