Property Manager
Avari Management, Fort Walton Beach, FL, United States
The Property Manager owns the end-to-end homeowner experience for their assigned portfolio. This role serves as the single point of accountability for property performance, homeowner satisfaction, and operational execution.
CORE RESPONSIBILITIES 1. Homeowner Relationship Management Primary Point of Contact & Trusted Advisor
Serve as the dedicated single point of contact for all homeowner inquiries, concerns, and requests
Build trusted, long-term relationships rooted in transparency, follow-through, and credibility
Proactively anticipate risks related to performance, condition, or satisfaction and address them before escalation
Conduct regular proactive check-ins with homeowners
Deliver difficult conversations (maintenance issues, damages, policy changes) with clarity, empathy, and solutions
Consultation & Guidance
Confidently discuss property performance, revenue drivers, and market dynamics
Guide homeowners on pricing strategy, marketing optimization, and improvement investments
Clearly explain tradeoffs, constraints, and decisions
Maintain detailed homeowner history, preferences, and risk indicators in CRM
Retention & Growth
Identify at-risk homeowners and execute retention plans
Serve as the homeowner advocate in internal discussions and decision-making
2. Portfolio Operations Management Property Oversight
Own day-to-day operational performance for a portfolio averaging 40-80 units (market dependent)
Ensure properties meet brand, cleanliness, maintenance, and readiness standards
Conduct and review inspections; address recurring issues through permanent solutions
Monitor property condition trends and recommend preventative maintenance
Operational Decision-Making
Coordinate with POD and/or third-parties to resolve issues efficiently
Own work order outcomes, not just submission or tracking
Make day-to-day decisions independently
Monitor and actively manage operational cost per property
Own inspection strategy and cadence for the assigned portfolio
Independently schedule and prioritize inspections based on:
Owner arrivals and owner usage
VIP and high-risk guest arrivals
Recent maintenance issues or guest feedback
Property complexity, size, and condition
Time elapsed since last physical walkthrough
Ensure each property is physically or virtually inspected on a regular, proactive cadence
Document inspection findings, trends, and follow-up actions clearly
Escalate systemic issues for process improvement
Quality & Compliance
Review guest feedback and address property-specific issues at the root cause
Ensure compliance with local regulations, HOA requirements, and brand standards
3. Departmental Partnership & Accountability Cross-Functional Ownership
Partner with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams to deliver outcomes
Translate internal recommendations into clear homeowner actions and decisions
Execution & Follow-Through
Submit requests following established protocols
Track open items through resolution
Provide feedback to teams on process gaps and improvement opportunities
4. Revenue & Performance Optimization
Demonstrate working knowledge of revenue management principles
Confidently communicate pricing and performance decisions to homeowners
5. Onboarding & Transitions
Lead homeowner relationship onboarding in partnership with onboarding and sales teams
Set expectations early around communication cadence, standards, and decision-making
Manage property offboarding with professionalism and feedback capture
REQUIRED QUALIFICATIONS
3–5 years experience in property management, hospitality, or portfolio-based client management
Technical computer skills required on all forms of hardware – laptops, cell phones, tablets
Dependable, self-motivated, and able to work independently while contributing to a collaborative team environment.
Ability to be highly organized while multi-tasking
Comfort discussing money, performance, and tradeoffs with homeowners
Strong operational judgment and follow-through
High emotional intelligence and accountability mindset
Comfortable operating in a fast-moving environment where structure is still being built
PERSONAL ATTRIBUTES
Proactive and self-directed; takes ownership without being asked
Solutions-oriented with strong follow-through
Adaptable and comfortable with ambiguity
Detail-oriented while maintaining big-picture judgment
Collaborative team player with integrity and professionalism
Extremely organized and able to manage multiple projects at one time
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
Ability to conduct property inspections requiring walking, stairs, and physical assessment
Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, condo buildings, laundry or storage facilities - often in varying weather conditions.
Ability to adapt schedule based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, holidays. The role requires extreme schedule flexibility.
Hybrid work environment with requirement to work in the field for property inspections.
Reliable transportation required.
Regular travel within the locally assigned market and/or region.
Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching) and ability to lift up to fifty (50) pounds without assistance.
COMPENSATION & BENEFITS • Performance-based bonus tied to portfolio performance and homeowner satisfaction
• Professional development and career advancement opportunities
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CORE RESPONSIBILITIES 1. Homeowner Relationship Management Primary Point of Contact & Trusted Advisor
Serve as the dedicated single point of contact for all homeowner inquiries, concerns, and requests
Build trusted, long-term relationships rooted in transparency, follow-through, and credibility
Proactively anticipate risks related to performance, condition, or satisfaction and address them before escalation
Conduct regular proactive check-ins with homeowners
Deliver difficult conversations (maintenance issues, damages, policy changes) with clarity, empathy, and solutions
Consultation & Guidance
Confidently discuss property performance, revenue drivers, and market dynamics
Guide homeowners on pricing strategy, marketing optimization, and improvement investments
Clearly explain tradeoffs, constraints, and decisions
Maintain detailed homeowner history, preferences, and risk indicators in CRM
Retention & Growth
Identify at-risk homeowners and execute retention plans
Serve as the homeowner advocate in internal discussions and decision-making
2. Portfolio Operations Management Property Oversight
Own day-to-day operational performance for a portfolio averaging 40-80 units (market dependent)
Ensure properties meet brand, cleanliness, maintenance, and readiness standards
Conduct and review inspections; address recurring issues through permanent solutions
Monitor property condition trends and recommend preventative maintenance
Operational Decision-Making
Coordinate with POD and/or third-parties to resolve issues efficiently
Own work order outcomes, not just submission or tracking
Make day-to-day decisions independently
Monitor and actively manage operational cost per property
Own inspection strategy and cadence for the assigned portfolio
Independently schedule and prioritize inspections based on:
Owner arrivals and owner usage
VIP and high-risk guest arrivals
Recent maintenance issues or guest feedback
Property complexity, size, and condition
Time elapsed since last physical walkthrough
Ensure each property is physically or virtually inspected on a regular, proactive cadence
Document inspection findings, trends, and follow-up actions clearly
Escalate systemic issues for process improvement
Quality & Compliance
Review guest feedback and address property-specific issues at the root cause
Ensure compliance with local regulations, HOA requirements, and brand standards
3. Departmental Partnership & Accountability Cross-Functional Ownership
Partner with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams to deliver outcomes
Translate internal recommendations into clear homeowner actions and decisions
Execution & Follow-Through
Submit requests following established protocols
Track open items through resolution
Provide feedback to teams on process gaps and improvement opportunities
4. Revenue & Performance Optimization
Demonstrate working knowledge of revenue management principles
Confidently communicate pricing and performance decisions to homeowners
5. Onboarding & Transitions
Lead homeowner relationship onboarding in partnership with onboarding and sales teams
Set expectations early around communication cadence, standards, and decision-making
Manage property offboarding with professionalism and feedback capture
REQUIRED QUALIFICATIONS
3–5 years experience in property management, hospitality, or portfolio-based client management
Technical computer skills required on all forms of hardware – laptops, cell phones, tablets
Dependable, self-motivated, and able to work independently while contributing to a collaborative team environment.
Ability to be highly organized while multi-tasking
Comfort discussing money, performance, and tradeoffs with homeowners
Strong operational judgment and follow-through
High emotional intelligence and accountability mindset
Comfortable operating in a fast-moving environment where structure is still being built
PERSONAL ATTRIBUTES
Proactive and self-directed; takes ownership without being asked
Solutions-oriented with strong follow-through
Adaptable and comfortable with ambiguity
Detail-oriented while maintaining big-picture judgment
Collaborative team player with integrity and professionalism
Extremely organized and able to manage multiple projects at one time
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
Ability to conduct property inspections requiring walking, stairs, and physical assessment
Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, condo buildings, laundry or storage facilities - often in varying weather conditions.
Ability to adapt schedule based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, holidays. The role requires extreme schedule flexibility.
Hybrid work environment with requirement to work in the field for property inspections.
Reliable transportation required.
Regular travel within the locally assigned market and/or region.
Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching) and ability to lift up to fifty (50) pounds without assistance.
COMPENSATION & BENEFITS • Performance-based bonus tied to portfolio performance and homeowner satisfaction
• Professional development and career advancement opportunities
#J-18808-Ljbffr