Merchant Service Representative
Evertec, Granite Heights, WI, United States
Business Solutions & Merchant Acquiring
Puerto Rico
General Responsibilities
The Popular Merchant's Service Representative provides customer support on the products and services associated with the credit and debit card acceptance business for Banco Popular de Puerto Rico merchants and potential new customers. This support is delivered through answering phone calls and emails, and involves data entry, analysis of merchant statements, assessment of charges and fees, decision‑making, and interaction with other departments to resolve customer needs.
Performs duties in a consistently ethical manner, in full compliance with applicable laws, regulations, the Code of Ethics, corporate policies, and guidelines. Completes corporate training and certifications related to anti‑money‑laundering, fraud detection, insider trading, and conflict‑of‑interest policies as applicable.
Education And Experience Required Bachelor's degree in business administration or equivalent.
Previous experience in customer service roles.
Previous experience in data entry positions.
Knowledge And Skills Required
Excellent customer service skills.
Computer and typing skills, fast data entry.
Excellent verbal and written skills in both English and Spanish (fully bilingual).
Proficiency in Microsoft Office 365 and internet use.
Critical thinking and analytical ability (interpret information, analyze situations, and make recommendations).
Planning and organizing (handle multiple requests/situations and prioritize).
Demonstrates attention to detail, applies design principles, generates creative solutions.
Identifies and resolves problems in a timely manner; develops alternative solutions.
Speaks clearly and persuasively in positive or negative situations.
Additional Information 8‑5 Available to work extended hours, weekends and/or holidays as needed, and willing to travel as required to support projects in the region.
“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email to talentacquisition@evertecinc.com in order to accommodate your special needs. Evertec is an employer with E‑Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug‑free company. Equal Employment Opportunity/Affirmative Action for Women/Veterans/People with Disabilities.”
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Performs duties in a consistently ethical manner, in full compliance with applicable laws, regulations, the Code of Ethics, corporate policies, and guidelines. Completes corporate training and certifications related to anti‑money‑laundering, fraud detection, insider trading, and conflict‑of‑interest policies as applicable.
Education And Experience Required Bachelor's degree in business administration or equivalent.
Previous experience in customer service roles.
Previous experience in data entry positions.
Knowledge And Skills Required
Excellent customer service skills.
Computer and typing skills, fast data entry.
Excellent verbal and written skills in both English and Spanish (fully bilingual).
Proficiency in Microsoft Office 365 and internet use.
Critical thinking and analytical ability (interpret information, analyze situations, and make recommendations).
Planning and organizing (handle multiple requests/situations and prioritize).
Demonstrates attention to detail, applies design principles, generates creative solutions.
Identifies and resolves problems in a timely manner; develops alternative solutions.
Speaks clearly and persuasively in positive or negative situations.
Additional Information 8‑5 Available to work extended hours, weekends and/or holidays as needed, and willing to travel as required to support projects in the region.
“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law. EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email to talentacquisition@evertecinc.com in order to accommodate your special needs. Evertec is an employer with E‑Verify to verify the eligibility for employment of all the new employees. Participation Poster. Drug‑free company. Equal Employment Opportunity/Affirmative Action for Women/Veterans/People with Disabilities.”
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