Activations Specialist
Stryker Corporation, Broomfield, CO, United States
Gogo
Melbourne, FL United States | Broomfield, CO United States
Full time
R4093
We will be accepting applications through April 10, 2026 or until filled.
--- --- ---
The Gogo Activations Specialist is responsible for the precise and efficient provisioning of equipment and connectivity services for business aviation and global government customers. This role demands exceptional attention to detail to ensure all activation tasks are completed accurately and on time, based on each aircraft's unique configuration. The Activations Specialist plays a key part in enabling critical cockpit and cabin capabilities, including safety systems, voice communication, and data connectivity services.
Are you a customer‑focused professional with strong attention to detail and a genuine interest in the aviation industry? Do you thrive in a collaborative environment and bring a naturally curious, self‑motivated approach to your work?
COME ON BOARD THE GOGO ACTIVATIONS TEAM!
How will you make a difference?
Respond to incoming departmental calls, providing direct assistance or routing inquiries to the appropriate teams
Manage Dealer, OEM and customer email requests and accurately generate service activation cases
Proactively review activation queues and execute required provisioning tasks with precision
Evaluate customer service agreements and proposals to ensure accuracy, technical compatibility, and compliance with service requirements
Maintain comprehensive knowledge of Activations procedures including urgent and complex workflows requiring advanced problem‑solving across multiple work item types
Sustain a strong working knowledge of all internal databases, applications, and business tools, including new features and system enhancements
Coordinate with internal teams and external partners to provision aircraft connectivity services—including DirecTV, Eutelsat, Iridium, SES, SiriusXM, SITA, ViaSat, etc. — using a variety of internal and third‑party systems
Support customers with configuration changes, service modifications, and deactivation requests, ensuring a seamless service experience
Collaborate closely with Sales, Support, Accounting, and Engineering to fulfill customer requirements and maintain alignment across departments
Partner with Support teams during activations and service modifications to assist with testing, validation, and troubleshooting activities
Assist with special projects assigned by the Activations Manager or other Gogo senior leadership, including user acceptance testing for critical software releases and internal tool deployments
Participate in the on‑call rotation schedule to provide after‑hours support as needed
Obtain and maintain AeroCNCT and AeroIT certifications
Qualifications
Bachelor's Degree in
Aerospace ,
Business ,
Finance
or equivalent experience in a related technical field
2-5 years of customer and product support experience in a high-tech, fast-paced environment
Required Skills, Talents, & Experience
Proficient in the
Microsoft Office Suite , including Word, Excel, PowerPoint, and Outlook
Experience with
Salesforce
or
Enterprise Resource Planning (ERP)
tools is required
Skilled in correlating work items across bundled services and product offerings
Leverages deep knowledge of interconnected business tools and processes to resolve complex issues
Excellent customer service skills, including active listening and clear verbal and written communication
Analytical abilities to interpret and communicate complex situations to customers effectively
Self‑motivated and independent, with a proactive approach to monitoring, improving, and collaborating across internal and cross‑functional teams
Preferred Skills, Talents, & Experience
Knowledge of business aviation operations, including flight deck and cabin hardware and associated services
Preferred background includes technical understanding of avionic systems or networking
Familiarity with Eutelsat, Iridium, and ViaSat services is desirable
Aviation, networking, or telecommunications industry experience is preferred
Strong systemic and critical thinking skills used to research and develop solutions for time‑sensitive issues
Dependable, cooperative, and thorough when collaborating within team environments
Demonstrated ability to exercise diplomacy and maintain strict confidentiality
Strong multitasking capabilities with the ability to manage competing priorities effectively
Exceptionally organized, with a strong attention to detail and a proven record of accuracy and follow‑through
Maintains a professional demeanor with strong prioritization and time‑management abilities
Equal Pay Disclosure(s) Base Pay : 20.80 - 26.00 USD Hourly
Target Annual Short-Term Incentive : Bonus Plan at 5% (% of Annualized Base Pay)
Eligible for Incentive Stock Program : Yes
Benefits Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.
--- --- ---
Gogo is an Equal Opportunity and Affi…ative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.
Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).
PI283182745
#J-18808-Ljbffr
Full time
R4093
We will be accepting applications through April 10, 2026 or until filled.
--- --- ---
The Gogo Activations Specialist is responsible for the precise and efficient provisioning of equipment and connectivity services for business aviation and global government customers. This role demands exceptional attention to detail to ensure all activation tasks are completed accurately and on time, based on each aircraft's unique configuration. The Activations Specialist plays a key part in enabling critical cockpit and cabin capabilities, including safety systems, voice communication, and data connectivity services.
Are you a customer‑focused professional with strong attention to detail and a genuine interest in the aviation industry? Do you thrive in a collaborative environment and bring a naturally curious, self‑motivated approach to your work?
COME ON BOARD THE GOGO ACTIVATIONS TEAM!
How will you make a difference?
Respond to incoming departmental calls, providing direct assistance or routing inquiries to the appropriate teams
Manage Dealer, OEM and customer email requests and accurately generate service activation cases
Proactively review activation queues and execute required provisioning tasks with precision
Evaluate customer service agreements and proposals to ensure accuracy, technical compatibility, and compliance with service requirements
Maintain comprehensive knowledge of Activations procedures including urgent and complex workflows requiring advanced problem‑solving across multiple work item types
Sustain a strong working knowledge of all internal databases, applications, and business tools, including new features and system enhancements
Coordinate with internal teams and external partners to provision aircraft connectivity services—including DirecTV, Eutelsat, Iridium, SES, SiriusXM, SITA, ViaSat, etc. — using a variety of internal and third‑party systems
Support customers with configuration changes, service modifications, and deactivation requests, ensuring a seamless service experience
Collaborate closely with Sales, Support, Accounting, and Engineering to fulfill customer requirements and maintain alignment across departments
Partner with Support teams during activations and service modifications to assist with testing, validation, and troubleshooting activities
Assist with special projects assigned by the Activations Manager or other Gogo senior leadership, including user acceptance testing for critical software releases and internal tool deployments
Participate in the on‑call rotation schedule to provide after‑hours support as needed
Obtain and maintain AeroCNCT and AeroIT certifications
Qualifications
Bachelor's Degree in
Aerospace ,
Business ,
Finance
or equivalent experience in a related technical field
2-5 years of customer and product support experience in a high-tech, fast-paced environment
Required Skills, Talents, & Experience
Proficient in the
Microsoft Office Suite , including Word, Excel, PowerPoint, and Outlook
Experience with
Salesforce
or
Enterprise Resource Planning (ERP)
tools is required
Skilled in correlating work items across bundled services and product offerings
Leverages deep knowledge of interconnected business tools and processes to resolve complex issues
Excellent customer service skills, including active listening and clear verbal and written communication
Analytical abilities to interpret and communicate complex situations to customers effectively
Self‑motivated and independent, with a proactive approach to monitoring, improving, and collaborating across internal and cross‑functional teams
Preferred Skills, Talents, & Experience
Knowledge of business aviation operations, including flight deck and cabin hardware and associated services
Preferred background includes technical understanding of avionic systems or networking
Familiarity with Eutelsat, Iridium, and ViaSat services is desirable
Aviation, networking, or telecommunications industry experience is preferred
Strong systemic and critical thinking skills used to research and develop solutions for time‑sensitive issues
Dependable, cooperative, and thorough when collaborating within team environments
Demonstrated ability to exercise diplomacy and maintain strict confidentiality
Strong multitasking capabilities with the ability to manage competing priorities effectively
Exceptionally organized, with a strong attention to detail and a proven record of accuracy and follow‑through
Maintains a professional demeanor with strong prioritization and time‑management abilities
Equal Pay Disclosure(s) Base Pay : 20.80 - 26.00 USD Hourly
Target Annual Short-Term Incentive : Bonus Plan at 5% (% of Annualized Base Pay)
Eligible for Incentive Stock Program : Yes
Benefits Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.
--- --- ---
Gogo is an Equal Opportunity and Affi…ative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.
Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).
PI283182745
#J-18808-Ljbffr