Senior Manager, Retention Programs & Execution

A leading software company is seeking a Senior Manager to drive customer adoption and retention initiatives within their Customer Success organization. The ideal candidate will excel in project management, build workflows, and ensure the delivery of retention initiatives. Key responsibilities include coordinating retention processes and partnering with Customer Success teams for effective execution. Experience in SaaS environments and familiarity with Salesforce and Gainsight are advantageous. This role is pivotal in supporting customer health and renewals. #J-18808-Ljbffr