Director Business Solutions

and details on how your personal data is processed, please review our .# **Recruiter for the role:**Paul WilliamsPurpose of the Job The Business Solutions Director is a thought leader that drives strategic input to client opportunities both during pre-sales as well as delivery of engagements. You will partner with client, country leadership and internal cross-functional teams of subject matter experts to understand, define and build effective solutions that generate measurable business impact for client as well as Collinson. We’re looking for an enthusiastic problem solver with a commercial mindset, that thrives on being engaged at all levels of the assigned project. As a key point of contact for both the Client and internal teams, you will be a pivotal role in the success of every engagement. Key Responsibilities The business solutions director will be responsible for providing strategic consulting to our clients in the Financial Services and Travel Industry on how to enhance the impact of their loyalty programs and elevate their end-customer experience. As part of the process, they will work closely with business development and account management teams and be responsible to train and enable them on best practice, as well as develop relevant market facing solutions. - Work with cross-functional internal and client teams to identify market needs/ opportunities - Align with Product, Data and Tech teams to develop best practise solutions (product/ service) that are right-sized for market/ region - Support and enable internal teams and build capabilities to sell and deliver the solutions - Actively participate in new business opportunities by leading the pursuit response - Provide pre-sales consulting in terms of alignment workshops, program design sessions etc. that accelerate the sales cycle and create a differentiator for Collinson in-market - Possess and demonstrate a full understanding of the client’s business/issues (and industry) and be viewed as the expert advisor both internally and externally - Lead senior level client relationships and client workshop sessions as an articulate and effective host/presenter, further developing your ‘trusted advisor status’ - Develop internal and external thought leadership around loyalty best practices, and future trends - Lead the development of Collinson methodologies and intellectual capabilities, championing internally continuous improvement in how we do things - Lead and mentor team members on loyalty and develop/ grow capabilities across the region Knowledge, skills and experience requiredFinancial Services Experience:1. 10+ years of experience working in financial services 2. Understanding how card CVPs are built. Experience managing credit card P&L is a plus. 3. Demonstrated success in working with data to generate insights and application of insights to opportunities 4. Understanding and experience working on loyalty programs, customer retention strategies etc. (OR) Marketing Experience:1. 10+ years of experience working in CRM and digital marketing agencies or brand loyalty 2. Experience in creating and implementing customer engagement and loyalty strategies 3. Demonstrated success in working with data to generate insights and application of insights to opportunities 4. Familiarity with marketing automation platforms and broad understanding of capabilities 5. Experience working with financial service, travel and hospitality brands is preferred - Has the ability to identify key business problems and develop a thorough understanding of the clients business, competitors, end users, etc. - Possess the ability to think conceptually; to logically define information needs, drive fact to findings/insights, lead strategic thinking and create actionable solutions - Expertise in data collection and analysis necessary to complete engagement deliverables, including defining the information needs - Able to effectively manage a number of projects across multiple offerings - Commercial experience in budgeting, cost forecasting, value reporting, pricing - Demonstrate advanced verbal and written communication skills - Excellent English language skills is essentialCollinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.# **Equal Opportunities: Our commitment to inclusion**Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.If you need any extra support throughout the interview process, then please email us at can look forward to a competitive salary and benefit plan including but not limited to:* 100% employer paid medical, dental, life & LTD insurance for employees* 100% match to your 401k deferrals (limited) with 100% vesting at 6 months* Supplemental Insurance including STD, additional Life* Priority Pass Membership* Global Mentoring Program* Wellness Programs* Lifestyle Benefits### Get In TouchWe’re always looking to connect with talented people. Introduce yourself to our recruitment team, and we’ll reach out when a role matches your skills and ambitions.Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together
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