Financial Aid Advisor
American Public University System, Charles Town, WV, United States
Employer Industry: Online Education
Why consider this job opportunity:
Remote work opportunity available anywhere in the U.S.
Engaging and supportive work environment focused on student success
Opportunity for career advancement within a growing organization
Contribute to diversity, equity, inclusion, and belonging initiatives
Work with a large student base, impacting their educational journeys
What to Expect (Job Responsibilities):
Provide inbound phone-based counseling and support on financial aid options to students
Ensure high-quality customer service by assisting students in accessing funding for their education
Engage in problem-solving and utilize basic math skills to review financial aid packages
Collaborate with other university departments to enhance student services
Stay updated on compliance requirements, laws, and industry standards related to financial aid
What is Required (Qualifications):
1-2 years of demonstrated customer service experience
Associate's degree required
Strong interpersonal, verbal, and written communication skills
Excellent organization and time management skills with the ability to prioritize tasks
General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams
How to Stand Out (Preferred Qualifications):
Solutions-oriented attitude with demonstrated critical thinking and problem-solving skills
High level of telephone etiquette and professionalism
Basic math skills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Remote work opportunity available anywhere in the U.S.
Engaging and supportive work environment focused on student success
Opportunity for career advancement within a growing organization
Contribute to diversity, equity, inclusion, and belonging initiatives
Work with a large student base, impacting their educational journeys
What to Expect (Job Responsibilities):
Provide inbound phone-based counseling and support on financial aid options to students
Ensure high-quality customer service by assisting students in accessing funding for their education
Engage in problem-solving and utilize basic math skills to review financial aid packages
Collaborate with other university departments to enhance student services
Stay updated on compliance requirements, laws, and industry standards related to financial aid
What is Required (Qualifications):
1-2 years of demonstrated customer service experience
Associate's degree required
Strong interpersonal, verbal, and written communication skills
Excellent organization and time management skills with the ability to prioritize tasks
General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams
How to Stand Out (Preferred Qualifications):
Solutions-oriented attitude with demonstrated critical thinking and problem-solving skills
High level of telephone etiquette and professionalism
Basic math skills
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr