Bilingual Customer Service Rep
Public Consulting Group, Frankfort, KY, United States
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S— all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com .
Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.
Services
Program Consulting
Finance Consulting and Billing Services
Applied Technology
Outsourcing and Operations
Strategy
Project and Grants Management
Assessments and Feasibility Studies
PCG is seeking a Registry Specialist to support the day‑to‑day operations of the technical assistance and call center supporting the NJ Workforce Registry project being led by PCG for the New Jersey Department of Human Services, Division of Family Development.
General Duties
Customer service and troubleshooting with Registry participants (early education and care providers and workforce) and related training and technical assistance providers
Problem solving/brainstorming of Registry functions
Interface with program administrators and registry customers via phone and email
Return daily phone calls and emails
Answer phones during individually assigned phone times
Registry Responsibilities
Enters data into Registry and Member’s profile
Serve as customer service representatives to the early childhood workforce, answering customer calls and delivering registry support and technical assistance (TA) on Registry and Learning Management System
Process emails, enter Registry data to process all applications, and verify education and professional development hours
Inform workforce clients regarding Career lattice, Credentials, Apprenticeships, Scholarships, and Career pathways
Update existing data and information in the registry
Provide technical assistance on registry features and functions to the membership
Provide optimal customer service
Additional Registry Activities as Assigned
Provide local program/team support for all Registry functions
Conduct training and technical assistance to stakeholders on the registry system as needed, including Sponsoring Agencies
Communications Responsibilities
Foster collaboration with key stakeholders to inform the importance of education, training and experience impact on higher quality
Foster collaboration and relationships with key partners, such as regulatory systems
Required Skills
Strong organizational skills
Excellent attention to detail
Excellent writing skills
Active listening skills
Strong computer skills
Knowledge of MS Windows, Excel and Word
Very strong customer service orientation
Proven ability to effectively present information and respond to questions from leadership, clients and customers
Ability to manage time effectively in a fast paced environment
Thorough attention to detail
Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
Proven analytical and problem-solving abilities
Strong file management skills (electronic and paper)
Required Experience
Bilingual in Spanish and English
Experience in help desk or call center environment, such as application support or client/customer service
Bachelor’s degree, or high‑school degree and three (3) years of call center/office management work experience
Preferred Experience
Experience in health & human services, child care or early childhood services
Six (6) months call center experience preferred; or 1-year customer service/office management skills
Compensation Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Range: $20.00 - $21.25
PCG does not sponsor newly hired foreign national workers for work authorization, including H‑1B sponsorship.
EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
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Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.
Services
Program Consulting
Finance Consulting and Billing Services
Applied Technology
Outsourcing and Operations
Strategy
Project and Grants Management
Assessments and Feasibility Studies
PCG is seeking a Registry Specialist to support the day‑to‑day operations of the technical assistance and call center supporting the NJ Workforce Registry project being led by PCG for the New Jersey Department of Human Services, Division of Family Development.
General Duties
Customer service and troubleshooting with Registry participants (early education and care providers and workforce) and related training and technical assistance providers
Problem solving/brainstorming of Registry functions
Interface with program administrators and registry customers via phone and email
Return daily phone calls and emails
Answer phones during individually assigned phone times
Registry Responsibilities
Enters data into Registry and Member’s profile
Serve as customer service representatives to the early childhood workforce, answering customer calls and delivering registry support and technical assistance (TA) on Registry and Learning Management System
Process emails, enter Registry data to process all applications, and verify education and professional development hours
Inform workforce clients regarding Career lattice, Credentials, Apprenticeships, Scholarships, and Career pathways
Update existing data and information in the registry
Provide technical assistance on registry features and functions to the membership
Provide optimal customer service
Additional Registry Activities as Assigned
Provide local program/team support for all Registry functions
Conduct training and technical assistance to stakeholders on the registry system as needed, including Sponsoring Agencies
Communications Responsibilities
Foster collaboration with key stakeholders to inform the importance of education, training and experience impact on higher quality
Foster collaboration and relationships with key partners, such as regulatory systems
Required Skills
Strong organizational skills
Excellent attention to detail
Excellent writing skills
Active listening skills
Strong computer skills
Knowledge of MS Windows, Excel and Word
Very strong customer service orientation
Proven ability to effectively present information and respond to questions from leadership, clients and customers
Ability to manage time effectively in a fast paced environment
Thorough attention to detail
Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
Proven analytical and problem-solving abilities
Strong file management skills (electronic and paper)
Required Experience
Bilingual in Spanish and English
Experience in help desk or call center environment, such as application support or client/customer service
Bachelor’s degree, or high‑school degree and three (3) years of call center/office management work experience
Preferred Experience
Experience in health & human services, child care or early childhood services
Six (6) months call center experience preferred; or 1-year customer service/office management skills
Compensation Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Range: $20.00 - $21.25
PCG does not sponsor newly hired foreign national workers for work authorization, including H‑1B sponsorship.
EEO Statement Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
#J-18808-Ljbffr