Commercial Lines/Business Insurance Account Manager

Commercial Lines/Business Insurance Account Manager The Commercial Lines/Business Insurance Account Manager will be responsible for assisting customers in identifying their needs, determining the insurance options that provide the best value for their business and then growing and maintaining the relationship over time. This position requires proactive sales and service including cross-selling additional services to round out relationships. Schedule: M-TH 8am-4:30pm; F 8am-4pm. Key Responsibilities Informs and educates clients about policy coverage, changes, exclusions and insurance needs Pre-qualifies and analyzes prospective business clients according to agency standards Prepares, completes and submits applications to carriers; develops summaries, proposals and provides technical support in coordination with Producers; follows up with carriers and clients Reviews policies and all documentation for accuracy and quality standards Assists clients with coverage changes, certificate requests, binders and endorsements; uses each contact as an opportunity to review needs and cross-sell appropriate services Responsible for existing client account review and renewal process including client contact, remarketing and proposals Actively seeks referrals from current clients and utilizes internal database to generate new business Cross-sells additional business services and refers clients to personal and financial services teams Manages non-renewals and cancellation requests in order to retain business where appropriate Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance Skills & Qualifications Strong customer service focus with a highly professional attitude and approach to business Full knowledge of business insurance markets and products including rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists Excellent computer skills with knowledge of agency management software and insurance rating software; proficient in Microsoft Suite; working knowledge of Applied EPIC agency management system a plus Strong verbal and written communication and organizational skills Ability to handle multiple and changing priorities in a fast-paced team environment In-depth knowledge of current computer system functions, input procedures, codes and how to perform technical tasks to expedite client service Education & Experience 3+ years experience as Commercial Lines Account Manager Property & Casualty (P&C) license required High School diploma required College degree desirable Bilingual ability is necessary - Spanish or Portuguese preferred What We Offer / Benefits Medical, dental, vision HRA plan pays significant portion of medical deductible Company paid life/STD/LTD 401(k) with company match Paid vacation, sick, floating holiday Educational support for licensing and professional development Early 4pm close on Fridays Monthly office lunches Access to additional voluntary benefits Care to know what is important to us and drives our success? Check out our Join Our Team video on YouTube! #J-18808-Ljbffr