Content Copywriter Specialist

DiverseLynx is a leading provider of information technology, consulting, application, IT infrastructure and Recruitment services provider headquartered in NJ Job Description Role: Content Copywriter Specialist Essential Job Functions: Responsibilities 3+ years of experience managing and administering multiple modules of Clarity, ideally in a SaaS environment. Work with internal business customers to identify, prioritize and document business requirements. Leverage CA PPM functionality to meet business/user needs. Provide technical specifications, test plans and implementation strategies. Research and evaluate technical/functional solutions within the application and recommend the most efficient, cost-effective and innovative solutions. Project manage small to medium project initiatives. Adhere to SDLC through the various lifecycle stages from business need through design and delivery, ensuring that goals or objectives are met according to the business need. Provide User Support and training for existing applications. Rotational 24x7 production support responsibilities in support for Software as a Service and custom developed applications. Work with extended IT team to coordinate upgrades, patches, and resolve cross-functional issues. Communicate to Project Manager with efficiency and accuracy any progress or delays. Engage in out-of-the-box thinking to provide high value to customers. Create ad-hoc queries and reports using JasperSoft. Attend project-related meetings as needed. Communicate regularly with management on incidents and project initiatives. Engage with SaaS vendor for troubleshooting and escalations of issues. Coordinate with and manage 3rd party ad-hoc support vendors for advanced technical support or completion of small projects. Adherence to incident management process (includes incident creation/update/closure, RCA and action item follow-up). Perform other duties as assigned. Qualifications 3+ years of experience managing and administering multiple modules of Clarity, ideally in a SaaS environment. Thorough understanding of Resource Allocation and Management best practices. Thorough understanding of Portfolio Management best practices. Minimum of 3+ years' experience with RDBMS databases and developing SQL queries. Ability to perform advanced configuration in SaaS applications based on customer requirements. Experience to create and present Proof of Concepts based on new functionality. Proven experience staying current with vendor releases and roadmaps. Experience supporting Commercial off the Shelf and Software as a Service applications. Proven experience in managing small to medium projects. Working knowledge of JasperSoft and SSRS SQL Reporting Services. Experience following and executing formal Change Management procedures for implementing application changes into the production environment. BA/BS in Business, Computer Science, or equivalent work experience. Expertise with MS Office Suite, including MS Project. Experience in GEL, workflow, XOG, NSQL. Experience in CA PPM Configuration, CA PPM Data Model, CA PPM Portlets, and CA PPM Reporting. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr