MARKETING & BRAND ACTIVATION MANAGER

Position Title: Marketing Manager – San Jose, CA Salary: $90,000 - $105,000 / yr Our Passion is Food! At Bon Appetit Management Company we are committed to great food and outstanding service. We do not have standardized recipes or central commissaries; instead, our chefs and managers stay abreast of current culinary trends and bring cutting‑edge food into their cafes. We are a restaurant company operating in contract food service, giving you the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts mean exciting opportunities for our people. Referral Program Position is eligible for an Employee Referral Bonus! If you know someone qualified, refer through the PeopleHub “job search” and email them a link to apply. Referrals can track status via Careers in PeopleHub. For guidelines, FAQs, and policy, email MyReferral@compass-usa.com. Job Summary We are seeking a passionate food & beverage marketing professional to join our team! The Marketing & Activation Manager supports the ByteDance/TikTok portfolio (three sites); they support, implement and collaborate on all facets of the Bon Appétit brand at ByteDance/TikTok, driving marketing and brand activation efforts that delight our client and dining population. They will play an integral role on the ByteDance/TikTok team, collaborating with the Image + Style team to craft & implement customer experience initiatives that support strategic priorities, drive satisfaction, increase participation and revenue, and provide education and insight to delight guests and clients. They will work within our brand vision and guidelines to plan and support brand initiatives, leveraging cross‑functional partnerships with field on‑site teams, regional support teams, and Image + Style team. This is a full‑time on‑site role that requires approximately 25% travel to the other portfolio locations in Los Angeles & Seattle. Key Responsibilities Activate our brand internally through people programs and externally with customer experience initiatives (WOWs). Collaborate creatively with the Image + Style team to develop initiatives that enhance our brand and contribute to customer satisfaction and increased participation and revenue. Utilize the activation toolkit for most efforts and manage small‑scale design projects with our professional design team for account‑specific needs within our brand vision. Proactively develop recommendations to refresh customer experiences onsite to support account retention. Utilize the BAMCO help center to support the ByteDance/TikTok portfolio’s needs. Develop new strategies and tactics for promoting existing or new locations, enhancing sales, customer experience, and satisfaction. Drive Great Expectations 4 (GE4) brand standards by supporting and inspiring units to implement GE4 tactics. Guide accounts through building business plans and ensure teams buy in to plan, execute, and report on the impact. Ensure all content on account sites is relevant and correct, reviewing design, grammar, and Bon Appetit brand voice. Qualifications Passion for great food and food experiences, general culinary and hospitality knowledge, and interest in sustainability. BA or BS in Marketing/Communications, Public Relations, or Journalism preferred. Minimum 4 years’ marketing, communications, or public relations experience, either in an agency setting or in‑house for a restaurant or foodservice establishment. Proactive, assertive, strategic thinker capable of capturing growth opportunities. Proficient with Microsoft Office, Photoshop, Adobe Acrobat, and WordPress. Experience managing the design process is a plus. Very strong writing skills, proper grammar and spelling. Organized, detail‑oriented, process‑oriented, strong self‑motivator, capable of working with minimal supervision and solving problems for the best solutions. Excellent interpersonal skills, public speaking, and client interaction. Benefits Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, see Paid Time Off Benefits Information. Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other protected classification. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The company reserves the right to modify or change essential functions based on business necessity. We consider all qualified applicants, including those with a criminal history, in a manner consistent with applicable federal, state, and local laws, including Fair Chance initiatives in LA, SF, NY. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Bon Appetit maintains a drug‑free workplace. Req ID: 1512145 Bon Appetit Johanna P Heidler #J-18808-Ljbffr