SVP Account Director

We’re looking for an Experience Transformation Partner to lead some of our most important brand relationships. This is a senior client‑facing role for someone who lives at the intersection of creativity, experience design, and modern marketing. You’ll partner directly with CMO/CDO‑level leaders to shape multi‑year experience roadmaps while owning the health, growth, and day‑to‑day leadership of the account.

This role blends client partnership, experience strategy, and cross‑disciplinary orchestration — guiding teams across design, content, CRM, digital marketing, and product to deliver work that moves brands and customers.

What You’ll Lead

Client Leadership & Relationship Ownership

• Serve as the primary partner for senior marketing, digital, and experience executives.
• Build and deepen trusted relationships across brand, digital, product, and customer teams.
• Understand client ambitions and translate them into solutions that drive brand, business, and customer impact.
• Own relationship health, expectation‑setting, and long‑term strategic alignment.
• Navigate complex stakeholder environments with clarity, confidence, and diplomacy.
• Advocate for the client internally while ensuring teams stay aligned to the vision.

Experience Strategy & Marketing Transformation

• Advise CMOs, CDOs, and experience leaders on customer experience, digital marketing, content ecosystems, loyalty, and self‑service.
• Translate brand strategy into connected digital experiences that drive acquisition, engagement, and retention.
• Shape multi‑year transformation roadmaps across CX, CRM, analytics, and MarTech.
• Guide clients through the evolution of their marketing and experience operations.

Cross‑Disciplinary Orchestration

• Bring together design, content, CRM, analytics, engineering, and product teams to deliver cohesive, high‑performing experiences.
• Partner with internal capability leads to craft integrated solutions and own the narrative for the client.
• Ensure work is strategically aligned, creatively elevated, and flawlessly delivered.
• Oversee programs end‑to‑end — from insight to concept to execution to measurement.

Commercial Growth & Portfolio Expansion

• Own revenue growth and account expansion across your portfolio.
• Identify new opportunities across CX, digital marketing, content, loyalty, and self‑service.
• Lead pitch efforts, shape proposals, and build a strong pipeline.
• Be accountable for growth targets and long‑term account performance.

Leadership & Delivery Excellence

• Lead multidisciplinary teams with clarity, empathy, and high creative and strategic standards.
• Ensure programs run smoothly with strong communication, documentation, and stakeholder alignment.
• Apply consulting and agency frameworks to diagnose problems and shape solutions.
• Share best practices and elevate ways of working across teams.
• Foster a unified, collaborative culture across internal and client teams.

About You

• 12–20 years in digital marketing, CX, design, or transformation roles within agencies or consultancies.
• Proven experience partnering with CMOs, CDOs, and senior marketing leaders.
• Deep understanding of digital design, CRM, CX strategy, analytics, and modern marketing operations.
• Skilled at translating complex business needs into actionable experience strategies.
• Confident, articulate, and comfortable leading senior stakeholders.
• A natural orchestrator who thrives in cross‑functional, creatively driven environments.
• Strong client services instincts: relationship management, expectation setting, communication hygiene, and proactive issue resolution.