Cybersecurity Awareness Specialist
Securitas Security Services USA, Inc., Houston, TX, United States
Overview
The Cybersecurity Awareness Specialist supports the execution of Securitas North America’s cybersecurity culture and human risk management initiatives. This role is primarily responsible for administering phishing and social engineering simulations, analyzing results, and supporting cybersecurity awareness training efforts across the division. This is a remote position. Responsibilities
Coordinate and execute phishing simulations and other social engineering exercises (e.g., smishing, vishing) across North America. Utilize approved platforms (e.g., KnowBe4, Microsoft Defender) to deploy campaigns. Manage campaign scheduling, targeting, and assignment of follow-up training. Monitor and track key campaign metrics, including click-through rates, reporting rates, repeat click behavior, and remedial training completion. Escalate findings and trends to the Manager for program refinement and maintain documentation of campaign execution and results. Compile, organize, and analyze phishing and training data using Microsoft Excel; create pivot tables, charts, and summary reports to support leadership updates. Assist in tracking key performance indicators related to phishing performance and training completion; support preparation of monthly and quarterly reporting materials. Assist in the development and distribution of cybersecurity awareness materials; support onboarding and annual mandatory training administration; help create and coordinate awareness campaigns, webinars, and internal communications; provide logistical and administrative support for awareness initiatives. Assist in reviewing reported phishing emails and awareness-related inquiries; help identify trends and training gaps based on campaign outcomes; maintain accurate records to support audit and compliance requirements. Work closely with the Manager, Cybersecurity Culture & Human Risk Management and partner with IT, Digital Security, HR, and Communications teams as needed. Qualifications
Bachelor’s degree in communications, information security, or information technology, OR High School diploma with equivalent work experience. 1-3 years’ experience in cybersecurity, compliance, or related field preferred. Experience administering phishing simulations preferred. Strong written and verbal communication skills preferred. Preferred certifications: SANS Security Awareness Professional (SSAP), CompTIA Security, or other relevant cybersecurity certifications. Strong analytical and problem-solving skills; ability to work independently and as part of a team; strong attention to detail and organizational skills; effective written and verbal communication; ability to manage multiple tasks and meet deadlines. Technical skills: Microsoft 365 (Excel, PowerPoint, Outlook, Teams); Proficiency in MS Excel (pivot tables, formulas, basic data analysis); Phishing simulation platforms (e.g., KnowBe4) preferred; Smartsheet (preferred); Microsoft Defender (preferred). Working Conditions
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. Additional considerations include maintaining composure in interactions with executives and staff, adherence to safety policies, handling of sensitive information, ability to manage multiple tasks, and up to 25% travel. Duties are performed in an office, hybrid or remote work setting. Equal Employment Opportunity & Benefits
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. Securitas employees come from all walks of life, bringing a variety of distinctive skills and perspectives. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
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The Cybersecurity Awareness Specialist supports the execution of Securitas North America’s cybersecurity culture and human risk management initiatives. This role is primarily responsible for administering phishing and social engineering simulations, analyzing results, and supporting cybersecurity awareness training efforts across the division. This is a remote position. Responsibilities
Coordinate and execute phishing simulations and other social engineering exercises (e.g., smishing, vishing) across North America. Utilize approved platforms (e.g., KnowBe4, Microsoft Defender) to deploy campaigns. Manage campaign scheduling, targeting, and assignment of follow-up training. Monitor and track key campaign metrics, including click-through rates, reporting rates, repeat click behavior, and remedial training completion. Escalate findings and trends to the Manager for program refinement and maintain documentation of campaign execution and results. Compile, organize, and analyze phishing and training data using Microsoft Excel; create pivot tables, charts, and summary reports to support leadership updates. Assist in tracking key performance indicators related to phishing performance and training completion; support preparation of monthly and quarterly reporting materials. Assist in the development and distribution of cybersecurity awareness materials; support onboarding and annual mandatory training administration; help create and coordinate awareness campaigns, webinars, and internal communications; provide logistical and administrative support for awareness initiatives. Assist in reviewing reported phishing emails and awareness-related inquiries; help identify trends and training gaps based on campaign outcomes; maintain accurate records to support audit and compliance requirements. Work closely with the Manager, Cybersecurity Culture & Human Risk Management and partner with IT, Digital Security, HR, and Communications teams as needed. Qualifications
Bachelor’s degree in communications, information security, or information technology, OR High School diploma with equivalent work experience. 1-3 years’ experience in cybersecurity, compliance, or related field preferred. Experience administering phishing simulations preferred. Strong written and verbal communication skills preferred. Preferred certifications: SANS Security Awareness Professional (SSAP), CompTIA Security, or other relevant cybersecurity certifications. Strong analytical and problem-solving skills; ability to work independently and as part of a team; strong attention to detail and organizational skills; effective written and verbal communication; ability to manage multiple tasks and meet deadlines. Technical skills: Microsoft 365 (Excel, PowerPoint, Outlook, Teams); Proficiency in MS Excel (pivot tables, formulas, basic data analysis); Phishing simulation platforms (e.g., KnowBe4) preferred; Smartsheet (preferred); Microsoft Defender (preferred). Working Conditions
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. Additional considerations include maintaining composure in interactions with executives and staff, adherence to safety policies, handling of sensitive information, ability to manage multiple tasks, and up to 25% travel. Duties are performed in an office, hybrid or remote work setting. Equal Employment Opportunity & Benefits
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. Securitas employees come from all walks of life, bringing a variety of distinctive skills and perspectives. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
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