Bilingual Home Inspection Field Representative - Albuquerque, New Mexico
Clayton Homes, Maryville, TN, United States
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE Bilingual Home Inspection Field Representative
- Albuquerque, New Mexico (Non – LO – Servicing)
JOB STATUS Full Time/Hourly
DEPARTMENT Loan Servicing
REPORTS TO Outside Home Inspection Supervisor
TRAVEL REQUIRED 95%
WORK SCHEDULE Remote Optimal
PAY The expected hiring range for this position is from
$65,000 to $70,000
plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
JOB SUMMARY The Home Inspection Field Representatives complete a variety of inspection-related requests for new and existing customers and inspections on potentially vacant homes. This role reports to the Home Inspection Field Supervisor and drives to collateral locations, communicates with delinquent customers and Home Office, assesses status and condition of VMF homes.
JOB FUNCTIONS
Driving to Collateral Locations and Property Visits
Reviews inspection-related requests for new and existing homes
Determines coverage area to ensure timely completion of requests
Locates homes utilizing mapping software and drives to each location
Confirms addresses and verifies collateral matches descriptions
Inputs results daily for inspections completed, including uploading pictures and condition reports, and reviews accounts to prepare for the next day
Verifies correct party contact and connects customers with Account Representative (collections team member) in the Home Office; does not communicate with customer about delinquency/collections
50% communication methods face to face and 50% completed over the phone and via e-mail
Establishes and cultivates relationships with in the Home Office and various departments supported by the home inspection group
Assess Status and Condition of the Collateral
Determines if the home has occupancy or is vacant
Takes pictures of collateral and documents status for Account Representative review
Use mobile laptop, cell phone, and digital camera to upload/download pictures
If vacant, identifies next steps (full condition report to assess condition including any damages or securing home if needed by changing locks and partial winterization)
Change door locks and winterize homes
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned
QUALIFICATIONS
Education:
High school diploma or equivalent required
Experience:
Minimum 1 year relevant experience; Must be fluent in both English and Spanish
Must maintain a valid driver’s license in good standing in the state residing; must always maintain insurance with acceptable levels
Must have a clear understanding of collection and repossession procedures
Strong computer skills to include email
Ability to communicate effectively and efficiently via phone, email, and person to person
Maintain a professional working relationship with all customers and levels of staffing inside the office and in the field
Build a good rapport with local Remarketing Asset Managers in the area
Willingness and ability to complete assigned work efficiently
Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken
Must have excellent communication skills when dealing with customers
Ability to identify and assess account status and determine appropriate processes
Basic understanding of collection and repossession procedures
Great attention to detail, organizational skills, and time management
Good sense of urgency and follow up
Ability to handle stressful situations
Capable of dealing with changes that can and will occur periodically
Ability to manage schedule daily and work with minimal supervision
Bilingual preferred in some areas
PHYSICAL DEMANDS
Must be able to remain in a stationary position 75% of the time
Will be constantly operating a computer and other office productivity machinery
Will be communicating over the phone 20% of the time
Must be able to exchange accurate information at all times
Will constantly work in an indoor temperature controlled environment
BENEFITS
Medical and Dental Plan with Prescription Coverage and Vision
Competitive benefits including 401(K) includes 100% company match of the first 4%
Paid time off days (PTO), maternity/paternity leave, and holidays
Community involvement including Volunteer Paid Time Off (VTO)
Tuition Assistance for your first degree
State-of-the-art Home Office with onsite fitness facility and amenities
Wellness programs focusing on various aspects of well-being
Collaborative and energetic work environment
Professional development and promotional opportunities
Competitive bonus programs
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - Vanderbilt Mortgage
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POSITION TITLE Bilingual Home Inspection Field Representative
- Albuquerque, New Mexico (Non – LO – Servicing)
JOB STATUS Full Time/Hourly
DEPARTMENT Loan Servicing
REPORTS TO Outside Home Inspection Supervisor
TRAVEL REQUIRED 95%
WORK SCHEDULE Remote Optimal
PAY The expected hiring range for this position is from
$65,000 to $70,000
plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
JOB SUMMARY The Home Inspection Field Representatives complete a variety of inspection-related requests for new and existing customers and inspections on potentially vacant homes. This role reports to the Home Inspection Field Supervisor and drives to collateral locations, communicates with delinquent customers and Home Office, assesses status and condition of VMF homes.
JOB FUNCTIONS
Driving to Collateral Locations and Property Visits
Reviews inspection-related requests for new and existing homes
Determines coverage area to ensure timely completion of requests
Locates homes utilizing mapping software and drives to each location
Confirms addresses and verifies collateral matches descriptions
Inputs results daily for inspections completed, including uploading pictures and condition reports, and reviews accounts to prepare for the next day
Verifies correct party contact and connects customers with Account Representative (collections team member) in the Home Office; does not communicate with customer about delinquency/collections
50% communication methods face to face and 50% completed over the phone and via e-mail
Establishes and cultivates relationships with in the Home Office and various departments supported by the home inspection group
Assess Status and Condition of the Collateral
Determines if the home has occupancy or is vacant
Takes pictures of collateral and documents status for Account Representative review
Use mobile laptop, cell phone, and digital camera to upload/download pictures
If vacant, identifies next steps (full condition report to assess condition including any damages or securing home if needed by changing locks and partial winterization)
Change door locks and winterize homes
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned
QUALIFICATIONS
Education:
High school diploma or equivalent required
Experience:
Minimum 1 year relevant experience; Must be fluent in both English and Spanish
Must maintain a valid driver’s license in good standing in the state residing; must always maintain insurance with acceptable levels
Must have a clear understanding of collection and repossession procedures
Strong computer skills to include email
Ability to communicate effectively and efficiently via phone, email, and person to person
Maintain a professional working relationship with all customers and levels of staffing inside the office and in the field
Build a good rapport with local Remarketing Asset Managers in the area
Willingness and ability to complete assigned work efficiently
Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken
Must have excellent communication skills when dealing with customers
Ability to identify and assess account status and determine appropriate processes
Basic understanding of collection and repossession procedures
Great attention to detail, organizational skills, and time management
Good sense of urgency and follow up
Ability to handle stressful situations
Capable of dealing with changes that can and will occur periodically
Ability to manage schedule daily and work with minimal supervision
Bilingual preferred in some areas
PHYSICAL DEMANDS
Must be able to remain in a stationary position 75% of the time
Will be constantly operating a computer and other office productivity machinery
Will be communicating over the phone 20% of the time
Must be able to exchange accurate information at all times
Will constantly work in an indoor temperature controlled environment
BENEFITS
Medical and Dental Plan with Prescription Coverage and Vision
Competitive benefits including 401(K) includes 100% company match of the first 4%
Paid time off days (PTO), maternity/paternity leave, and holidays
Community involvement including Volunteer Paid Time Off (VTO)
Tuition Assistance for your first degree
State-of-the-art Home Office with onsite fitness facility and amenities
Wellness programs focusing on various aspects of well-being
Collaborative and energetic work environment
Professional development and promotional opportunities
Competitive bonus programs
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit - Vanderbilt Mortgage
#J-18808-Ljbffr