Product Disrupt

JP Morgan Chase Lead Content Designer, VP New York City, NY Senior · Full time

Product Disrupt, New York, New York, United States, 10261

Lead Content Designer, VP @ JP Morgan Chase | Jobs by Product Disrupt

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Jobs by Product Disrupt

Lead Content Designer, VP

New York City, NY

Senior · Full time

Posted 6 days ago


Job Description

Our Digital Customer Experience (DCE) Design organization is growing our team with a Lead Content Strategist that will create content, design journeys and deliver experiences for our customers that are simple and secure.We're looking for a creative, empathetic and resourceful Content Strategist to join, contribute to and help develop our Offers and Shopping team into one of the best content strategy teams in tech. This individual will partner with product, design, research and technology to build human-centered experiences that educate and inspire our consumer banking customers. As a member of our Digital Customer Experience team, you’ll drive strategy and execution across each step of product creation, from ideation to launch and beyond.Job ResponsibilitiesCollaborate with product, technology, design and research partners to create simple, elegant solutions to complex user problemsBuild content strategy and stories that unify and align business goals with great user experienceLeverage user insights and data to create end-to-end content strategy for customer-centric digital experiencesWrite exceptional UX copy (and execute against your own strategy)Understand product strategy and connect the dots between teamsThink strategically about systems, and how to work at scaleLead a develop a team of content designers and editorsRequired Qualifications7+ years of experience in digital, with direct work experience in content strategyBachelor’s Degree in English, Marketing, Advertising or another communications-related field preferred, but not requiredExperience working with design systems and brand standards, including writing according to nuanced voice and toneMust be able to translate insights from user research and synthesize them into actionable principles and conceptsProficient at tools and process and recommends new tools and/or process improvementsAbility to incorporate user needs, business needs, and technical constraints/opportunities into the product development processMust be able to show portfolio and samples that showcase required skillsAbout Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/VeteransAbout the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.JP Morgan Chase

JP Morgan Chase is a global financial services provider that offers investment banking, asset management, treasury, and other services.


10,000+ employees

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