UNC Health Care, Hendersonville, NC, United States
Duration: Full Time
Description
Job Summary
The Patient Account Specialist / Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.
Responsibilities And Scope
Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
Reviews and interprets incoming clinical orders delivered by phone and fax.Inputsorders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system.Reviewsrecords for accuracy.
Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informspatientof selected time and expectations.
Reviews upcoming resource scheduling to ensureoptimalusage.Contactsand integrates wait-listed or upcoming orders into scheduling plan.
Qualifications
Required
Associate'sdegree oran equivalentcombination of education and experience.
Experience and/or education/training in medical terminology.
Experience performing in a customer servicerole.Preferred
Nice to Have
Working knowledge of CPT and ICD-9/ICD-10 coding.
Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
Experience working in a radiologysetting
Experience scheduling clinical resources such as radiologyexams
Experience or education in medical terminology