Product Execution Manager
Calculated Hire, Columbus, OH, United States
Overview
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
We are seeking a
Senior Product Execution Manager
to lead the end-to-end delivery of key business and technology initiatives within a banking environment. This role will partner closely with business stakeholders to gather requirements, define solutions, and drive execution from concept through implementation. This individual will serve as a
trusted advisor to the business , bridging the gap between business and technology while ensuring alignment, quality delivery, and operational efficiency. The ideal candidate brings strong experience with
Genesys Cloud CX , Agile delivery, and banking products—specifically within Treasury and Commercial contact center environments. Key Responsibilities Business Engagement & Requirements Partner directly with business stakeholders to understand objectives and operational needs Gather and document requirements including process flows, user stories, and acceptance criteria Translate business needs into actionable technical requirements Advise on best practices, feasibility, risks, and cost considerations Product Execution & Delivery Own initiatives from ideation through delivery, ensuring alignment to timelines and priorities Act as the primary point of contact for project status, risks, and key decisions Collaborate cross-functionally with development, QA, architecture, and operations teams Drive communication across stakeholders and leadership Genesys Cloud CX Expertise Provide functional expertise across Genesys Cloud CX including: Call flows Bot flows / IVA Routing strategies Workforce engagement Speech analytics Partner with technical teams to optimize customer experience and operational performance Agile & Work Management Participate in Agile ceremonies and manage epics, features, and user stories Utilize Azure DevOps (ADO) or similar tools for tracking and transparency Ensure deliverables meet acceptance criteria and align with product vision Strategic Enablement Act as a strategic advisor to business partners on technology and process improvements Mentor junior Business Analysts and promote best practices Develop expertise in Treasury and Commercial Banking contact xywuqvp center processes Qualifications Required 5+ years of experience in product execution, business analysis, or similar roles Experience gathering and managing both business and technical requirements Hands-on experience with
Genesys Cloud CX
(call flows, bot flows, etc.) Strong understanding of Agile methodologies and backlog management Experience with Azure DevOps (ADO) or similar tools Excellent communication, organization, and stakeholder management skills Preferred Banking industry experience (Treasury or Commercial preferred) Knowledge of contact center operations and performance metrics Experience with customer journey mapping and CX optimization
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
We are seeking a
Senior Product Execution Manager
to lead the end-to-end delivery of key business and technology initiatives within a banking environment. This role will partner closely with business stakeholders to gather requirements, define solutions, and drive execution from concept through implementation. This individual will serve as a
trusted advisor to the business , bridging the gap between business and technology while ensuring alignment, quality delivery, and operational efficiency. The ideal candidate brings strong experience with
Genesys Cloud CX , Agile delivery, and banking products—specifically within Treasury and Commercial contact center environments. Key Responsibilities Business Engagement & Requirements Partner directly with business stakeholders to understand objectives and operational needs Gather and document requirements including process flows, user stories, and acceptance criteria Translate business needs into actionable technical requirements Advise on best practices, feasibility, risks, and cost considerations Product Execution & Delivery Own initiatives from ideation through delivery, ensuring alignment to timelines and priorities Act as the primary point of contact for project status, risks, and key decisions Collaborate cross-functionally with development, QA, architecture, and operations teams Drive communication across stakeholders and leadership Genesys Cloud CX Expertise Provide functional expertise across Genesys Cloud CX including: Call flows Bot flows / IVA Routing strategies Workforce engagement Speech analytics Partner with technical teams to optimize customer experience and operational performance Agile & Work Management Participate in Agile ceremonies and manage epics, features, and user stories Utilize Azure DevOps (ADO) or similar tools for tracking and transparency Ensure deliverables meet acceptance criteria and align with product vision Strategic Enablement Act as a strategic advisor to business partners on technology and process improvements Mentor junior Business Analysts and promote best practices Develop expertise in Treasury and Commercial Banking contact xywuqvp center processes Qualifications Required 5+ years of experience in product execution, business analysis, or similar roles Experience gathering and managing both business and technical requirements Hands-on experience with
Genesys Cloud CX
(call flows, bot flows, etc.) Strong understanding of Agile methodologies and backlog management Experience with Azure DevOps (ADO) or similar tools Excellent communication, organization, and stakeholder management skills Preferred Banking industry experience (Treasury or Commercial preferred) Knowledge of contact center operations and performance metrics Experience with customer journey mapping and CX optimization