Astound is hiring: Community Relations Manager in Chicago

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the Community Relations Manager
A Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication. They are essential for maintaining a cooperative, informed, and productive work environment by conducting correspondence, investigations, delivering training, and ensuring policy adherence.

Astoundambassador to themultifamily communityand advocates for themultifamily communitywith internal stakeholders

Negotiate renewal of 40 units & under contracts to maximize retention of currentbulk base whilemaintainingmargins

As a key member of themultifamilyteam, provide insight into bulkcommunityin the renewal cycle

Facilitate swift resolution to any issues that may arise at themultifamily community

Address anycommunity-wide service problems and escalated resident issues

Consistently communicate pertinent information to thepropertymanager

Maintain an ongoing relationship to foster a partnering atmosphere

Conductface-to-faceor virtual visitsof the entire propertyportfolio

Review quarterly building scorecards with assigned portfolio

Coordinatewith property managementall on-boarding and renewal events attheproperty

Work to close any gaps in serviceperceptionsbetween Astound and the property

Utilize promotional campaigns, onsiteactivitiesand internal resources to achieve established goals

Provide training on all new and existing products and solutions

Other duties as assigned

What You Bring to the Table

2-5 years' experienceas aliaison between company and clientspreferred

Ahigh levelof professionalism and customer service focus are critical

Excellent verbal and written communication skills, ability to multi-task, pay strong attention to detail and thoroughfollow-upskills arerequired

Identifytheappropriate internalresources to resolvebuilding relatedissues

Heavily involved with internal cross-functional teams

Education

High school diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including

401k retirement plan, with employer match

Insurance options including: medical, dental, vision, life and STD insurance

Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

Tuition reimbursement program

Employee discount program

*Benefits listed above are for regular full-time position

Base Salary: The base salary range for this position is $60,000- $70,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Our Mission Statement

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

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In Summary: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology . A Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication .

En Español: Astound es un proveedor líder de servicios de Internet, WiFi, móviles y televisión dedicado a conectar comunidades y empoderar vidas a través de tecnología innovadora. También mantenemos las empresas conectadas con infraestructura fiable de fibra e soluciones de internet respaldadas por el galardonado servicio, ayudando a las organizaciones a prosperar en un mundo cada vez más conectado. En la vanguardia de la transformación digital, continuamente evolucionamos nuestras ofertas para satisfacer las necesidades dinámicas de nuestros clientes: brindando una conectividad confiable y experiencias digitales pioneras. Nuestro compromiso con la excelencia se extiende más allá de la infraestructura. Invertimos en nuestra gente mediante capacitación personalizada, coaching y un entorno de trabajo favorable que fomenta el crecimiento y oportunidades. Los empleados están capacitados para representar a una empresa de telecomunicaciones superior mientras hacen un impacto significativo en las comunidades. Son esenciales para mantener un entorno de trabajo cooperativo, informado y productivo mediante la realización de correspondencia, investigaciones, capacitación y garantía del cumplimiento de las políticas. Ambassador a la comunidad multifamiliar y defensor de la comunidad multifamiliar con partes interesadas internas Negociar una renovación de 40 unidades y en virtud de contratos para maximizar la retención de la base masiva actual manteniendo los márgenes compartidos Como miembro clave de su paquete de ofertas Multifamily, proporcionar información sobre el bulkcommunityen el ciclo de entrega, facilitar la resolución rápida de cualquier problema que pueda surgir en la comunidadmultifamiliarY abogar por problemas relacionados con la familia múltiplecon las partes interesadosinternacionalesNegociarse de manera consistente acerca de la renovación pertinente al administrador de propiedadesMajorar una relación adecuada para fomentar una atmósfera transversal de prestación de servicios Aceptualización de recursos personalesEncuentro-de-faces Cuatro años de actividad profesionalSpecialista: Desarrollo de actividades profesionales y otros programas de salud Oportunidad de alta duraciónDepartamento de tiempo completoDespués de una amplia aplicación de todas las capacidades establecidas dentro de la empresa, incluidas Enseñanza de seguridad socialOtras soluciones y desarrollo de productos y servicios sociales El rango de salario básico representa el extremo bajo y alto del rayo de contratación para este trabajo. La remuneración real variará y puede estar por encima o por debajo del rango en función de varios factores, incluidos pero no limitados a las habilidades, experiencia y capacidades relevantes. Nuestra declaración de misión * Cuidadnos unos con otros * Haced lo que decimos que vamos a hacer * Diviértete Astound se enorgullece de ser un Empleador de Igualdad de Oportunidad, y nos dedicamos a cultivar un lugar de trabajo inclusivo donde los empleados se sientan valorados, respetados y empoderados. No hay lugar aquí a discriminación de ningún tipo. Nos comprometemos a proporcionar igualdad de oportunidades para todos los trabajadores y solicitantes, sin importar la raza, color, religión, estatus, sexo, embarazo, nacimiento de hijos y condiciones relacionadas, origen nacional, edad, celebración y discapacidad mental, estado físico, orientación militar, veteranos genéticos u otras características protegidas por nuestra ley o ciudadanía.