Customer Service Representative
ONE (Open Network Exchange), Scottsdale, AZ, United States
Welcome to ONE!
While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology.
Job Summary The core responsibility of this role is to connect with customers, ensuring their needs are met and building strong relationships. Ideal candidates will be skilled in responding to inquiries and proactively offering customized solutions to boost customer satisfaction and loyalty. We are looking for top notch customer service agents.
Key Responsibilities
Engage with customers in a personalized manner to provide comprehensive assistance and information.
Provide personalized assistance to customers, guiding them through their inquiry.
Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive constructive approach.
Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
Cultivate trust and strong rapport with customers through open and interactive communication.
Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
Continuously educate oneself about our products to offer comprehensive support during customer interactions.
Ensure smooth transfer of qualified customers to the sales team.
Embrace additional responsibilities as assigned to contribute to the team's success.
Requirements
Experience of 2+ years in customer support.
High School Diploma or equivalent educational background and/or experience.
Proficiency in working with CRM systems and adhering to best practices.
Exceptional phone communication skills, coupled with active listening abilities.
Proficiency in using Microsoft Office Suite and adept at navigating various computer programs.
Ability to multi-task complex scenarios with ease.
Business Casual Attire
Business casual attire is required for this role reflecting a polished and professional appearance.
What We Offer
Structured career path
Exclusive Team Member Travel Discounts
Affordable Medical Insurance
100% Employer Paid Dental and Vision Insurance
HSA with Company Contribution
401(k)
Basic and Voluntary Life & AD&D
Pet Insurance
Covered Parking
Amazing Culture!
Office Highlights – Scottsdale, AZ
Modern office design
Fully equipped gym is available to all employees
Basketball Court – Perfect way to take a break and recharge during the day!
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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Job Summary The core responsibility of this role is to connect with customers, ensuring their needs are met and building strong relationships. Ideal candidates will be skilled in responding to inquiries and proactively offering customized solutions to boost customer satisfaction and loyalty. We are looking for top notch customer service agents.
Key Responsibilities
Engage with customers in a personalized manner to provide comprehensive assistance and information.
Provide personalized assistance to customers, guiding them through their inquiry.
Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive constructive approach.
Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
Cultivate trust and strong rapport with customers through open and interactive communication.
Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
Continuously educate oneself about our products to offer comprehensive support during customer interactions.
Ensure smooth transfer of qualified customers to the sales team.
Embrace additional responsibilities as assigned to contribute to the team's success.
Requirements
Experience of 2+ years in customer support.
High School Diploma or equivalent educational background and/or experience.
Proficiency in working with CRM systems and adhering to best practices.
Exceptional phone communication skills, coupled with active listening abilities.
Proficiency in using Microsoft Office Suite and adept at navigating various computer programs.
Ability to multi-task complex scenarios with ease.
Business Casual Attire
Business casual attire is required for this role reflecting a polished and professional appearance.
What We Offer
Structured career path
Exclusive Team Member Travel Discounts
Affordable Medical Insurance
100% Employer Paid Dental and Vision Insurance
HSA with Company Contribution
401(k)
Basic and Voluntary Life & AD&D
Pet Insurance
Covered Parking
Amazing Culture!
Office Highlights – Scottsdale, AZ
Modern office design
Fully equipped gym is available to all employees
Basketball Court – Perfect way to take a break and recharge during the day!
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
#J-18808-Ljbffr