Customer Accounts Advisor (Bilingual)
The Aaron's Company, Inc., Gastonia, NC, United States
We are Aaron’s – an industry leader in the sales and lease‑to‑own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits. This is more than a job – it is a career with purpose.
Bilingual (English/Spanish) Preferred.
Customer Accounts Advisor Salary range: $14.25 to $15.00 per hour.
This position is also eligible for incentive pay based on performance.
A Customer Account Advisor serves as a coach to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you build relationships with customers over the phone and face‑to‑face to bring them one step closer to ownership.
Skills for Success Customer Account Advisors connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, navigate difficult conversations, and possess strong multi‑tasking, organizational, negotiation, and persuasion skills.
The Work
Attain and upkeep customers’ accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Contact customers who have not renewed their lease agreement(s) both in‑home visits and over the phone.
Sell customers on the benefits of timely lease agreement renewal payments.
Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Assist with merchandise returns and guest deliveries as directed by management.
Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
Load, secure and protect product in company vehicle.
Safely operate company vehicle.
Assist the Sales Team as needed.
Perform any reasonable duties requested by management.
Requirements
United States: at least 21 years old, valid state driver’s license, and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR. Canada: at least 18 years old.
Must meet DOT requirements to obtain certification in required states (U.S.).
Ability to work schedule of hours varying from 8 am to 9 pm.
Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly.
Two years of retail/customer service experience preferred.
High school diploma or equivalent preferred.
Excellent interpersonal and communication skills.
High energy and ability to perform all functions of the store and multitask effectively.
Proper telephone etiquette.
Uphold the Aaron’s brand and protect company assets.
Maintain a professional appearance.
Proficient computer skills.
Aaron’s Total Rewards
Competitive salary range: $14.25 to $15.00 per hour, plus incentive pay based on performance.
Paid time off, including vacation days, sick days, and holidays.
Medical, dental, and vision insurance.
401(k) plan with contribution matching.
Sundays off.
Employee assistance program.
Employee purchase program with exclusive discounts.
Physical and financial well‑being programs.
Tuition reimbursement.
Employee Business Resource Groups.
Life and disability insurance.
Paid paternal leave.
Pay on Demand.
Note that the pay range provided above is the lowest to highest rate we believe we would pay for this role at the time of this posting. The actual pay may be higher or lower, and may be modified in the future. Compensation within the range depends on education, qualifications, experience, performance, shift, travel requirements, sales metrics, and business needs. An employee’s pay position is determined within our sole discretion.
EEO Statement Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron’s is an Equal Opportunity Employer.
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Bilingual (English/Spanish) Preferred.
Customer Accounts Advisor Salary range: $14.25 to $15.00 per hour.
This position is also eligible for incentive pay based on performance.
A Customer Account Advisor serves as a coach to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you build relationships with customers over the phone and face‑to‑face to bring them one step closer to ownership.
Skills for Success Customer Account Advisors connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, navigate difficult conversations, and possess strong multi‑tasking, organizational, negotiation, and persuasion skills.
The Work
Attain and upkeep customers’ accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Contact customers who have not renewed their lease agreement(s) both in‑home visits and over the phone.
Sell customers on the benefits of timely lease agreement renewal payments.
Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
Assist with merchandise returns and guest deliveries as directed by management.
Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
Load, secure and protect product in company vehicle.
Safely operate company vehicle.
Assist the Sales Team as needed.
Perform any reasonable duties requested by management.
Requirements
United States: at least 21 years old, valid state driver’s license, and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR. Canada: at least 18 years old.
Must meet DOT requirements to obtain certification in required states (U.S.).
Ability to work schedule of hours varying from 8 am to 9 pm.
Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly.
Two years of retail/customer service experience preferred.
High school diploma or equivalent preferred.
Excellent interpersonal and communication skills.
High energy and ability to perform all functions of the store and multitask effectively.
Proper telephone etiquette.
Uphold the Aaron’s brand and protect company assets.
Maintain a professional appearance.
Proficient computer skills.
Aaron’s Total Rewards
Competitive salary range: $14.25 to $15.00 per hour, plus incentive pay based on performance.
Paid time off, including vacation days, sick days, and holidays.
Medical, dental, and vision insurance.
401(k) plan with contribution matching.
Sundays off.
Employee assistance program.
Employee purchase program with exclusive discounts.
Physical and financial well‑being programs.
Tuition reimbursement.
Employee Business Resource Groups.
Life and disability insurance.
Paid paternal leave.
Pay on Demand.
Note that the pay range provided above is the lowest to highest rate we believe we would pay for this role at the time of this posting. The actual pay may be higher or lower, and may be modified in the future. Compensation within the range depends on education, qualifications, experience, performance, shift, travel requirements, sales metrics, and business needs. An employee’s pay position is determined within our sole discretion.
EEO Statement Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron’s is an Equal Opportunity Employer.
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