Junior Customer Service Representative
Motion Recruitment, Phila, PA, United States
A growing services company is seeking a
Junior Customer Service Representative
to join their team. In this client‑facing role, you will serve as the primary point of contact for incoming customer inquiries, ensuring all calls are answered promptly, documented accurately, and directed to the appropriate internal teams. You will play a key role in delivering a positive customer experience and supporting day‑to‑day service operations.
This position is heavily phone‑based and focused on handling customer inquiries, coordinating requests, and maintaining clear communication throughout the service process. The ideal candidate is highly organized, calm under pressure, and comfortable managing a high volume of calls while maintaining professionalism and accuracy.
You will work closely with internal teams and management to ensure all customer requests are handled efficiently and that customers receive timely updates. This role is ideal for someone who enjoys working in a fast‑paced environment, helping others, and providing excellent customer service.
This role will be on‑site in Douglasville, PA.
Required Skills & Experience
1+ years of experience in a call center, customer service, or support environment
Strong professional phone presence with excellent verbal communication skills
Experience handling high call volumes while maintaining professionalism and accuracy
Experience documenting customer interactions in a system or database
Strong organizational skills with the ability to multitask and prioritize
Ability to actively listen to customer concerns and gather accurate information
Strong customer service mindset with the ability to de‑escalate frustrated customers
Experience coordinating requests between customers and internal teams
Attention to detail when documenting interactions and requests
Reliable attendance and punctuality for scheduled shifts
Desired Skills & Experience
Familiarity with customer service or CRM systems
Basic understanding of service workflows or customer support processes
Strong written communication skills for email follow‑ups
What You Will Be Doing
Serving as the first point of contact for incoming customer calls
Answering phones professionally and ensuring a positive customer experience
Listening to customer concerns and gathering relevant details
Creating and documenting customer requests accurately in the system
Routing requests to the appropriate team based on need and urgency
Monitoring open requests to ensure timely follow‑up
Communicating updates and resolutions to customers via phone or email
Escalating urgent or unresolved issues to management when necessary
Supporting team operations by coordinating communication across departments
Maintaining high customer service standards and a positive experience
Responsibilities Breakdown
70% Call Management and Customer Interaction
20% Request Tracking and Coordination with Internal Teams
10% Customer Follow‑ups and Service Support
Daily Responsibilities
50% Answering incoming customer calls and gathering information
25% Logging requests and routing them appropriately
15% Monitoring request status and following up as needed
10% Communicating updates and supporting team operations
You Will Receive The Following Benefits
Competitive salary based on experience
401(k) with company matching
Comprehensive medical, dental, and vision benefits
Generous PTO and paid holidays
Professional development and training opportunities
Supportive team environment within a growing company
Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.
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Junior Customer Service Representative
to join their team. In this client‑facing role, you will serve as the primary point of contact for incoming customer inquiries, ensuring all calls are answered promptly, documented accurately, and directed to the appropriate internal teams. You will play a key role in delivering a positive customer experience and supporting day‑to‑day service operations.
This position is heavily phone‑based and focused on handling customer inquiries, coordinating requests, and maintaining clear communication throughout the service process. The ideal candidate is highly organized, calm under pressure, and comfortable managing a high volume of calls while maintaining professionalism and accuracy.
You will work closely with internal teams and management to ensure all customer requests are handled efficiently and that customers receive timely updates. This role is ideal for someone who enjoys working in a fast‑paced environment, helping others, and providing excellent customer service.
This role will be on‑site in Douglasville, PA.
Required Skills & Experience
1+ years of experience in a call center, customer service, or support environment
Strong professional phone presence with excellent verbal communication skills
Experience handling high call volumes while maintaining professionalism and accuracy
Experience documenting customer interactions in a system or database
Strong organizational skills with the ability to multitask and prioritize
Ability to actively listen to customer concerns and gather accurate information
Strong customer service mindset with the ability to de‑escalate frustrated customers
Experience coordinating requests between customers and internal teams
Attention to detail when documenting interactions and requests
Reliable attendance and punctuality for scheduled shifts
Desired Skills & Experience
Familiarity with customer service or CRM systems
Basic understanding of service workflows or customer support processes
Strong written communication skills for email follow‑ups
What You Will Be Doing
Serving as the first point of contact for incoming customer calls
Answering phones professionally and ensuring a positive customer experience
Listening to customer concerns and gathering relevant details
Creating and documenting customer requests accurately in the system
Routing requests to the appropriate team based on need and urgency
Monitoring open requests to ensure timely follow‑up
Communicating updates and resolutions to customers via phone or email
Escalating urgent or unresolved issues to management when necessary
Supporting team operations by coordinating communication across departments
Maintaining high customer service standards and a positive experience
Responsibilities Breakdown
70% Call Management and Customer Interaction
20% Request Tracking and Coordination with Internal Teams
10% Customer Follow‑ups and Service Support
Daily Responsibilities
50% Answering incoming customer calls and gathering information
25% Logging requests and routing them appropriately
15% Monitoring request status and following up as needed
10% Communicating updates and supporting team operations
You Will Receive The Following Benefits
Competitive salary based on experience
401(k) with company matching
Comprehensive medical, dental, and vision benefits
Generous PTO and paid holidays
Professional development and training opportunities
Supportive team environment within a growing company
Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.
#J-18808-Ljbffr