Customer Service Representative -Inside Sales

A office Customer Service Representative with Sales Skills is a professional who not only handles customer inquiries and complaints but also identifies opportunities to upsell or cross-sell to increase revenue. Here are some key responsibilities and skills typically associated with the role:
Responsibilities:

• Handling large amounts of inbound and outbound calls in a timely manner.
• Following call center "scripts" when handling different topics.
• Identifying customers' needs, clarifying information, researching every issue, and providing solutions.
• Seizing opportunities to upsell products when they arise.
• Building sustainable relationships and engaging customers by taking the extra mile1.
• Keeping records of all conversations in the call center database in a comprehensible way.
• Transferring and escalating the calls to the appropriate department if needed, such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

Skills:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• High school degree.

Please note that the specific requirements may vary depending on the company and the specific role. It's always a good idea to check the job posting for any additional requirements or responsibilities. If you need more information, feel free to ask!
Shift- 7:00-3:30 pm
Pay -$18.00-21.00/hr DOE